Fairmont Dubai Reviews
Fairmont Dubai
Sheikh Zayed Rd - Trade Centre - Trade Centre 1, Trade Centre, Dubai, Emirate of Dubai, 97555, United Arab EmiratesView Hotel Details
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Fairmont Dubai Guest Reviews
4.7/5
Amazing
151 review
Verified reviewsLocation4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(151)
Positive reviews(148)
Reviews with photos/video(29)
Awesome stay(49)
Great service(34)
Clean and tidy(26)
Convenient location(26)
Easy to get around(23)
Close to metro(17)
Negative reviews(3)
Memory Hall
Fairmont Room
Stayed in Aug 2024
Other
124 review
Outstanding
Posted on Sep 1, 2024
Conveniently located next to the Metro station, gorgeous elevators...spotless cleaning, smooth check-in by Mr. Ehab
Response from Property: Dear valued guest,Thank you for making the Fairmont Dubai your choice hotel on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to welcome you again in the near future for new amazing stay.Kind regards,Fairmont Dubai
seshxyz
Fairmont Room With View
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jul 5, 2024
Super-duper location with metro that is 1 minute away from hotel. Super service and staff, so kind and client centric. Many features, included nice breakfast with a lot of various and tasty food. Had 2 swimming pools for both parts of a day. Also the gym to keep your body up. Good looking view from room windows and hotel itself also looking good.
Response from Property: Dear seshxyz,We are very grateful for the time and effort you spent to share your personal experience at our hotel, and for the kind comments. Feedback like yours is valued by every team member here and gives us the motivation to continue developing our services. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,Fairmont Dubai
Anonymous User
Dubai Suite, One Bedroom
Stayed in Jun 2024
Solo travelers
2 review
Outstanding
Posted on Jun 18, 2024
Great hotel - have stayed here multiple times. Staff is very helpful. Hotel is clean. Close to the dxb airport. Free valet parking and great options in breakfast
Response from Property: Dear valued guest,We are very grateful for the time and effort you spent to share your personal experience at our hotel, and for the kind comments. We always find it nice to know that our guests went home with great holiday memories and were satisfied with our services. We will be more than happy to welcome you soon at our hotel and to provide you with another pleasant experience. Kind regards,Fairmont Dubai
clar.tan
Fairmont Room
Stayed in May 2024
Solo travelers
16 review
Outstanding
Posted on Jun 15, 2024
The room is okay and the service was good! Got a free upgrade to the rolm with a ciew and got free breakfast tho my room dun come with it. The Manager was very good to accomodate to my request! Thankful for him.
Response from Property: Dear clar.tan,We were vey happy to read your nice comment and to know that you had enjoyed your stay at our hotel. Guest satisfaction is a very important factor as it always encourages us to see what we can do more and how to exceed our guest' expectations. Once more, it was a pleasure to read your positive comment and we will be looking forward to your next visit to our hotel the soonest.Kind regards,Fairmont Dubai
Ayman Morad
Fairmont Room
Stayed in Jun 2024
Solo travelers
35 review
Outstanding
Posted on Jun 12, 2024
As usual great hotels, friendly staff, tasty food , fantastic facilities
Response from Property: Dear Ayman,We thank you a lot for the kind review posted following to your recent stay at our hotel. It is of utmost significance to us to know that our guests spent nice times at our hotel and that our services were up to the standards. Again, we highly appreciate your comments and we do really hope that you will be able to visit our hotel again soon. Warm regards,Fairmont Dubai
Ajay
Fairmont Room With View
Stayed in Sep 2024
Family
2 review
Very Good
Posted on Sep 15, 2024
Breakfast was okay they can improve more. Restaurant staff was not really that friendly and not well trained.
Response from Property: Dear Ajay,Thank you for your insights following your recent visit to our hotel. We always look for ways to improve and your feedback is important to our future success. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. We hope we will have the pleasure to welcome you back again and we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Kind regards,Fairmont Dubai
Guest User
Fairmont Room
Stayed in Aug 2024
Family
9 review
Great
Posted on Aug 24, 2024
Just 2 minutes walk to World Trade centre Metro. The room was nite and tidy. The ambassor was helpful.
Response from Property: Dear valued guest,Thank you for patronizing our hotel and taking time out to share your experience on the social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you again for your stay and feedback, we look forward to welcoming you back at our hotel.Warm regards,Fairmont Dubai
Anonymous User
Fairmont King Room with View-Non-Smoking
Stayed in Feb 2024
Couples
15 review
Very Good
Posted on Feb 8, 2024
Overall it was fine to stay at the hotel for a short business trip, but the service could have been better : we experienced delayed laundry , slow response level from the hotel team, late cleaning of the room, that was at 17:00 hrs - it’s just unacceptable late, without any notice given to us on it in advance. Breakfast was average. Lady at the reception was professional, she helped me with printing work papers and always sincere make efforts to help. We had an anniversary celebration on 7 February, that I have mentioned to the hotel during check in , but hotel didn’t do anything , not even a cake that was actually communicated to me by the front office. Location is fantastic, super convenient to get everywhere. Room was clean, but I really recommend to check bath towels and replace old ones , they look really tired and not white, for a hotel that has a five star ranking it’s important to pay attention on amenities and towels . We expected a bit more , a bit disappointing to see those gaps in service.
Response from Property: Dear valued guest,Thank you for sharing your feedback on your recent stay among us. At the Fairmont Dubai, our major objective is to provide high standard services and ensure delivering unforgettable experiences to our guests. Your honest comments are very significant in this process, therefore, we highly value your time and constructive critics. Again we thank you for this wonderful review, it has been a pleasure for us to read, and we look forward to serving you again soon.Best regards,Fairmont Dubai
Aurora_Jo
Grosvenor Suite, Two Bedroom
Stayed in Dec 2023
Family
7 review
Very Good
Posted on Jan 2, 2024
We love the spacious space with Fairmont 2-bedroom suite.. My children enjoyed their hide-and-seek almost everyday within our 3 nights stay.. The metro station is just right in front of the hotel that made it so convenient to use. Very nice and comfy for family. Thank you Fairmont!
6/8
Response from Property: Dear Aurora,We highly value sharing your kind comments on the social platform and happy to see the excellent rating. The opinion of our guests always encourages us to challenge ourselves to exceed their expectations. So thank you for the recommendation and we do hope to welcome you again the soonest.Best regards,Fairmont Dubai
Joey1996
Fairmont Room
Stayed in Jun 2024
Business travelers
2 review
Outstanding
Posted on Jun 13, 2024
Very nice services and room as well and location also all over very nice very friendly staff specially Mr rohit & Jai thank you guys see you soon.thanks fairmont Dubai..
Response from Property: Dear valued guest,We highly appreciate your positive feedback about our hotel which you shared after your recent stay. We do take pride in catering to our guests’ needs the best way we can. Thank you again for your nice review and we are looking forward to having you again as a guest in our hotel soon.Best regards,Fairmont Dubai
Guest User
Fairmont Room
Stayed in May 2024
Solo travelers
7 review
Great
Posted on Jun 12, 2024
Good hotel with good service , breakfast was good and spacious rooms , staff also friendly and helpful . Hotel
In good location and easily accessible by public transport and taxi .
Response from Property: Dear valued guest,We highly value sharing your kind comments on the social platform and happy to see the excellent rating. The opinion of our guests always encourages us to challenge ourselves to exceed their expectations. So thank you for the recommendation and we do hope to welcome you again the soonest.Best regards,Fairmont Dubai
Beautylow
Fairmont King Room
Stayed in Dec 2023
Travel with friends
6 review
Outstanding
Posted on Feb 29, 2024
Great room and breakfast. Close to metro station. Will stay again
Response from Property: Dear Beautylow,Thank you for patronizing our hotel and taking time out to share your experience on the social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you again for your stay and feedback, we look forward to welcoming you back at our hotel.Best regards,Fairmont Dubai
Joe agahari
Fairmont King Room
Stayed in Mar 2024
Couples
5 review
Outstanding
Posted on Apr 2, 2024
Service was good , house keeping tariq doing excellent job , resnpond from operator also quick . Will come back agaib, location is very good just 200 meters from metro dubai
Response from Property: Dear Joe,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Fairmont Dubai. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Warm regards,Fairmont Dubai
omar
Fairmont Room With View
Stayed in May 2024
Solo travelers
10 review
Outstanding
Posted on Jul 15, 2024
Room is new, clean, spacious & luxurious. I would highly recommend this hotel.
Response from Property: Dear Omar,It is a great pleasure for us to see the lovely feedback of your recent experience at our hotel. Our mission is to turn moments into memories and to make our guests feel home, so we are happy that this was achieved during your stay. We hope to welcome you back in the near future for another amazing stay.Warm regards,Fairmont Dubai
Guest User
Fairmont King Room
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 20, 2024
Had a great stay at the hotel. The hotel staffs were very friendly and accommodative. The hotel is near The future museum and Burj Khalifa. Definitely a great stay! Enjoyed it!
Response from Property: Dear valued guest,Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Fairmont Dubai. We look forward to serving you for many years to come!Kind regards,Fairmont Dubai