Swissôtel Living Al Ghurair Reviews
Swissôtel Living Al Ghurair
PO Box 185051, Umar Bin Al Kattab Road, Al Muraqqabat, Dubai, Emirate of Dubai, 185051, United Arab EmiratesView Hotel Details
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Swissôtel Living Al Ghurair Guest Reviews
4.5/5
Great
94 review
Verified reviewsLocation4.7
Amenities4.5
Service4.4
Cleanliness4.6
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All reviews(94)
Positive reviews(88)
Reviews with photos/video(15)
Awesome stay(13)
Awesome rooms(12)
Friendly owner(11)
Large rooms(9)
Awesome amenities(8)
Easy to get around(7)
Great location(6)
Convenient location(5)
Negative reviews(6)
Fitzjohn
Two Bedroom Apartment
Stayed in Sep 2024
Family
1 review
Great
Posted on Oct 31, 2024
This hotel is very well located and attached to Al ghurair Shopping centre where there is a medium sized Carrefour supermarket, Centrepoint, Bath body and works, Marks and Spencer shop to name a few and several eateries and chemists.
The metro station Union is about a five minute walk away.
Easy access to everything as it is right in the hustle and bustle of Al Rigga.
Taxis are readily available.
The hotel is split into hotel rooms and apartments on each side. Both are accessed from 1st floor.
There are 2 good sized swimming pools, with spa which you pay extra to access. There is a coffee shop in reception area open until late which offers cakes, sandwiches and coffees. Room service is 24 hours. TV selection is okay with a few English cinema films, CNN, Euronews and Travel channel.
Apartments are spacious and well designed however furniture is dated and upholstery dirty and stained. Air conditioning in rooms weren’t always working properly. Kitchen area had large American fridge, washer dryer and kettle with coffee maker. No pods provided for Nespresso machine. No basic washing up liquid etc.. so going to supermarket next door will be a must to get basics. Bathrooms had Swiss shower gel, shampoo, conditioner. Bathrooms were huge, modern and clean.
Rain shower lacked pressure but did the job.
Overall, a fantastic stay as apartment was huge, located in a good vibrant part of Deira, close to airport and staff extremely friendly and professional.
Furniture needs updating and maintenance needs to look into fixtures.
I would recommend and I would return due to location and outstanding staff
6/11
Response from Property: Dear Fitzjohn,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Arbi Abdelhafid
Two Bedroom Apartment
Stayed in Oct 2024
Business travelers
30 review
Outstanding
Posted on Dec 8, 2024
Perfect
Response from Property: Dear Arbi Abdelhafid,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Anonymous User
One Bedroom Premium Apartment With Burj Khalifa And Creek View
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jul 10, 2024
The service is good and the room is big.
Response from Property: Dear Valued Guest,Thank you so much for the perfect rating. We are grateful to learn that you liked our service and our spacious rooms. Thank you for letting us know your satisfaction.Look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Guest User
One Bedroom Apartment
Stayed in Aug 2024
Solo travelers
2 review
Posted on Oct 18, 2024
Not a 5 star service
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. Please accept our sincere apologies for any inconvenience encountered during your stay.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
ALBADRI ABDULLAH
Two Bedroom Premium Apartment With Burj Khalifa And Creek View
Stayed in Feb 2024
Family
6 review
Posted on Mar 6, 2024
Great as 4 stars
Response from Property: Dear Albadri Abdullah,Thank you for taking the time to tell us about your experience at the Swissôtel Living Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Guest User
Two Bedroom Apartment
Stayed in Oct 2023
Family
4 review
Very Good
Posted on Nov 25, 2023
Overall very good
Sie leong
Three Bedrooms Apartment
Stayed in Jul 2023
Business travelers
64 review
Outstanding
Posted on Sep 4, 2023
Good place to stay
Sameeh
Two Bedroom Apartment
Stayed in Dec 2023
Travel with friends
13 review
Outstanding
Posted on Jan 21, 2024
Super stay
Response from Property: Dear Sameeh, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Salim
One Bedroom Apartment
Stayed in Jun 2023
Family
1 review
Outstanding
Posted on Jul 25, 2023
Perfect as usual !
Veysel61
One Bedroom Apartment
Stayed in Dec 2021
Family
24 review
Very Good
Posted on Feb 8, 2022
Good service, good staff. Appartement is well decorated, but there are stains on the wall in bathroom, these little details can annoy me a lot!
Response from Property: Dear Valued Guest, Thank you so much for the positive rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
M.IMRAN MANA
Two Bedroom Apartment
Stayed in Dec 2021
Business travelers
25 review
Outstanding
Posted on Jan 28, 2022
Excellent environment, Location and cleanness.. Good for any type of travellers.
Response from Property: Dear Valued Guest, Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
NADHIM
Two Bedroom Apartment
Stayed in Aug 2021
Business travelers
77 review
Outstanding
Posted on Jan 2, 2022
Very nice staff
Response from Property: Dear Valued Guest, Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Guest User
One Bedroom Apartment
Stayed in Aug 2024
Business travelers
9 review
Outstanding
Posted on Oct 21, 2024
The room is large, the facilities are complete, and the transportation is convenient~
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Sunny
One Bedroom Apartment
Stayed in Sep 2024
Family
23 review
Very Good
Posted on Oct 31, 2024
The room is large, the facilities are easy to use, and there is a balcony for natural ventilation. The cleaning brother AkRAM has a good service attitude. Maybe there are too many guests, and the room service phone response is not timely.
Original TextTranslated by Google
Response from Property: Dear Sunny,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention. Hope to welcome you back and experience the actions implemented. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Guest User
One Bedroom Apartment
Stayed in Feb 2024
Family
18 review
Very Good
Posted on Mar 4, 2024
Hotel location: near the union metro station, bus station, min 10 - embankment, exit from the hotel to the shopping center.
The hotel has 2 swimming pools, a transfer to the beach is provided. We stayed in a residence: large apartments, a kitchen with the necessary kitchen utensils.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair