Novotel Dubai Al Barsha

Novotel Dubai Al Barsha Reviews

Novotel Dubai Al Barsha

Sheikh Zayed Rd - opp. Mashreq Metro Station - Al Barsha - Barsha 1, Dubai, United Arab EmiratesView Hotel Details
Novotel Dubai Al Barsha
Novotel Dubai Al BarshaNovotel Dubai Al BarshaNovotel Dubai Al Barsha
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Novotel Dubai Al Barsha Guest Reviews

3.9/5
Good
65 review
Verified reviews
Location3.9
Amenities3.9
Service3.8
Cleanliness4.1
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All Reviews(65)
Positive reviews(59)
Reviews with photos/video(18)
Awesome stay(22)
Great service(16)
Clean and tidy(8)
Great location(7)
Easy to get around(6)
Convenient location(6)
Negative reviews(6)
Guest User
Superior Room non-smoking
Stayed in Sep 2023
Business travelers
8 review
3.7/5
Posted on Sep 22, 2023
Close to Metro station. Mall of Emirates is one metro station (fare about USD 80 cents) away. Breakfast is quite good.
Response from Property: Hello Guest,Thank you for sharing your review of your stay at Novotel Dubai Al Barsha.Pleased to hear that you had a comfortable stay and that our team has taken great care of you.We look forward to welcoming you again soon.Warm regards,Alina ZapopadkoHotel Manager
Amit
Executive Suite
Stayed in Feb 2024
Family
12 review
2.7/5
Posted on Feb 15, 2024
Food dinner and breakfast very very less options in buffet and rite on dot without waiting a minute close the food regardless of children waiting
Response from Property: Dear Amit, we very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the limited options in the dinner and breakfast buffet. Your feedback about the prompt closure of the buffet is noted, and we will review our processes to ensure a more seamless dining experience for all guests, including children. We appreciate your insights as they help us improve our services for future guests. We hope to have the opportunity to welcome you back and provide you with a more satisfying dining experience. Sincerely, Alina Zapopadko, Hotel Manager
L1N4
Superior Room non-smoking
Stayed in Aug 2023
Family
3 review
2.0/5
Posted on Aug 29, 2023
From the time I checked in and was allocated my room, I had to call for house keeping, it had smelly towels that the poolside use on the bed, no towels in the bathroom and when opening the shower door, grime and dirt went everywhere and the sink was blocked. The hallway carpet was dirty for weeks and was not hovered. Number of times I had to call for house keeping due to my room not been cleaned or if there was not enough towels. My Overall experience for a 4 start hotel was very poor and the staff need to be more competent. When talking to front dest reception regarding my check out time being extended to the latest, I still get calls telling me that I missed my check out time, like come on staff, get it right the first time! I will not be recommending This particular Novotel branch. Such a pity.
Response from Property: Hello Guest, Thank you for sharing your review of your stay at Novotel Dubai Al Barsha.We are sorry to learn that we did not meet your expectations during your stay. We will look into your feedback regarding your experience and ensure that action for improvement is put in place.We hope to welcome you soon so that we can provide you with a better experience. Warm regards,Alina ZapopadkoHotel Manager
Maidi
Executive Suite
Stayed in Feb 2024
Family
22 review
2.2/5
Posted on Feb 16, 2024
If I travel to Dubai again, I will never go to this hotel. I stayed in this hotel for 15 days. Every day the breakfast was repeated and did not change in the slightest and the food was very ordinary. I have been to other hotels in Dubai before and the food was better. The hotel had a large crowd, I had to wait in a long line for breakfast every day. Most of the food containers were empty and it takes time to be filled again. The personnel were very busy, they behaved very badly and they were sweaty due to their movement and their clothes were wet with sweat. The facilities of the hotel were very few. There was no place for children to play. Only the behavior of the guards at the entrance of the hotel was very good. I do not recommend this hotel to others.
Response from Property: Dear Ahmed Hassan, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! Thank you for sharing your feedback with us, although we are disappointed to hear about your experience. We sincerely apologize for the issues you encountered during your stay. It is concerning to learn about the repetitive breakfast options, long wait times, and the lack of variety in the food offerings. Your feedback about the service and facilities is crucial to us, and we will address these areas with our team to make necessary improvements. We regret that we did not meet your expectations on this occasion. We appreciate your feedback and will strive to enhance our services for future guests. Sincerely, Alina Zapopadko, Hotel Manager
Guest User
Junior Suite
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 8, 2024
Its wonderfull..the staff iş kindly..
Ad Zee
Executive Double Room
Stayed in Feb 2023
Friends
1 review
5.0/5
Outstanding
Posted on Feb 13, 2023
Hotel was east to get and close to Mashreq metro station. Soon as you walk in you can tell it’s a nice hotel. The check was quick, room was clean and large size. Hotel staff were very helpful and informative about breakfast and dining options. Breakfast was good value for money. Lots of options to choose from with live egg station to have what ever way you want your eggs cooked. Fried, boiled, poached, scrambled, omelette with different toppings. Only downside was there was an event on at the pool. So we couldn’t use it. They said we could enter the event but needed to pay 100 aed (£22). If not then need to go to other small pool. But was a good stay.
Response from Property: Hello Ad Zee,Thank you for sharing your review of your stay at Novotel Dubai Al Barsha.Pleased to hear that you had a comfortable stay and that our team has taken great care of you.We look forward to welcoming you again soon.Warm regards,Alina ZapopadkoHotel Manager
Guest User
Three Bedrooms Suite
Stayed in Apr 2023
Family
1 review
4.0/5
Very Good
Posted on Apr 28, 2023
Nice place to stay, spacious rooms, lot of parking space, nice location, staff are good and helpful, will definitely recommend others to stay
Response from Property: Hello Guest,Thank you for sharing your review of your stay at Novotel Dubai Al Barsha.Pleased to hear that you had a comfortable stay and that our team has taken great care of you.We look forward to welcoming you again soon.Warm regards,Alina ZapopadkoHotel Manager
Rauff
Three Bedrooms Suite
Stayed in Dec 2022
Family
20 review
4.7/5
Amazing
Posted on Dec 25, 2022
This hotel is fantastic. The service was great. The room was great
Kp.evolve
Superior Double Room
Stayed in Sep 2022
Family
3 review
5.0/5
Outstanding
Posted on Sep 21, 2022
Got upgraded to rotana 4star. Good location, clean rooms, nice breakfast, all in all good holidays.
Mami
Superior Double Room
Stayed in Jun 2023
Couples
1 review
3.5/5
Posted on Jun 25, 2023
The experience was good. Only the location was little bit off for me
Response from Property: Hello Guest, Thank you for sharing your review of your stay at Novotel Dubai Al Barsha.We are sorry to learn that we did not meet your expectations during your stay. We will look into your feedback regarding your experience and ensure that action for improvement is put in place.We hope to welcome you soon so that we can provide you with a better experience. Warm regards,Alina ZapopadkoHotel Manager
Guest User
Superior Room
Stayed in Feb 2023
Business travelers
1 review
1.0/5
Posted on Feb 11, 2023
really bad, i book for 2 room and arrived late. they rented out al rooms and told me its only one available now
Arafa Mashaly
Superior Double Room
Stayed in Apr 2023
Couples
15 review
5.0/5
Outstanding
Posted on Apr 8, 2023
Kareem is one of the best 👌 their, always supportive and friendly ❤️ Thank you
Response from Property: Hello Guest,Thank you for sharing your review of your stay at Novotel Dubai Al Barsha.Pleased to hear that you had a comfortable stay and that our team has taken great care of you.We look forward to welcoming you again soon.Warm regards,Alina ZapopadkoHotel Manager
David_Guru
Three Bedrooms Suite
Stayed in Apr 2023
Friends
2 review
5.0/5
Outstanding
Posted on Jun 27, 2023
Booked the 3 bedroom suite! ABSOLUTELY AMAZING PLACE. LOVE IT. U WONT REGRET.
Response from Property: Hello Guest,Thank you for sharing your review of your stay at Novotel Dubai Al Barsha.Pleased to hear that you had a comfortable stay and that our team has taken great care of you.We look forward to welcoming you again soon.Warm regards,Alina ZapopadkoHotel Manager
Talha
Superior Double Room
Stayed in Feb 2023
Business travelers
18 review
4.2/5
Very Good
Posted on Feb 11, 2023
Hotel was good. But you can get many better options in this price range.
FPV 4 life
Superior Room non-smoking
Stayed in Mar 2023
Couples
21 review
3.5/5
Posted on Mar 26, 2023
Who looking for cheap hotel 4 star to sleep is best option
Response from Property: Hello Guest,Thank you for sharing your review of your stay at Novotel Dubai Al Barsha.Pleased to hear that you had a comfortable stay and that our team has taken great care of you.We look forward to welcoming you again soon.Warm regards,Alina ZapopadkoHotel Manager