Gulf Star Hotel

Experience with TRIP.com: No rooms, unacceptable conditions and no refund The first time we booked through TRIP.com, we had a very disappointing experience. After arriving at the hotel we had booked, it turned out that there were no rooms available for us, even though we had already paid in full for four nights. The conditions on site were intolerable: the hotel was infested with cockroaches, the bed linen had stains and there was a used condom next to the bed. The hygiene in the bathroom and toilet was so poor that it was impossible to even wash your hands there. The room also gave off an unbearable stench. We left the room within three minutes and reported directly to reception. An employee named Hamza confirmed a refund, but this promise was not enough. TRIP.com only offered a voucher worth 15 CHF, which was never issued. There was also no refund of the amount already paid of CHF 172.68, although no overnight stay took place and the hotel was unable to provide a room. In addition, a special request stated when booking was ignored, which raises the question of why such fields even exist in booking forms. Finally, we decided to book the Carlton Downtown Hotel, which we can recommend without reservation. This booking was made via ***********, a platform with which we have had consistently positive experiences so far.

The hotel is noisy not very clean but the price is good