Orchid Vue Hotel Reviews

Greetings, We stayed at Orchid Vue Hotels from 4th December to 9th December, had few incidents which I would like to highlight here. Specially F & B Team and Front Office/Reception team need better coordination, as they are the face of the hotel, it is their forte or in built attributes to offer best service so that guest would feel hospitable or warmly, also to ensure that they create a feel it's a home away from home for the traveller. We were there for an official trip so checked in late, ordered for Room Service on an arrival day, however, room bill was already paid in advance for 5 nights, as soon as the food arrived, guy kept forcing us to pay the bill, but self informed him politely I am here for 5 days, how can i keep paying and using AED currency for food bills, in one go during check out I shall clear, but no he kept arguing, no my management don't allow, later I spoke to his boss and front office team, after so much of talking I wasted almost 10-15 minutes.. Decided I will never going to eat here after so much of tantrums. I wanted to meet the higher management but suprising nobody was available, neither no one approached me next day after all this, to meet or apologize, that why I am leaving a feedback to not force guests to pay right now.. There must be past instances, where in hotel must have faced such issues, all guests are not same, still it seems hotel team is lacking in coordination internally Or they have to find a better way to deal such issues, instead of being rigid or stiff necked. I have been a regular visitor/frequent traveller/guests to many hotels, Or chains, be it India or any other country, very suprised o see this kind of behavior or attitude from front of the house team.. Sorry, only location of your hotel is very good, food was Ok not much value for money.. Interacted with Anmol, Palash, Narayan Housekeeping team - very humble and generous in leaving a mark. Will think twice before booking the stay again at your hotel. Thanks