Guest User
October 16, 2024
The hotel is magnificent and has many staff. From the outside, it looks like a five-star hotel. But when I entered the room and turned on the TV, I couldn't see anything. I asked the room attendant for help, but he couldn't fix it. I called the front desk and told her that the TV couldn't be watched. The front desk said they would send someone to fix it. But after waiting for half an hour, no one came. I went to the front desk three times in person and asked them to help solve the problem. During this period, I strongly requested to change rooms. The front desk agreed verbally, but did not take action. As a result, two maintenance personnel were sent one after another, and it took two hours to fix the TV. It took so much time to deal with such a small matter. Three-star hotels are much better than this.
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