Atlantis, the Royal Reviews
Atlantis, the Royal
Palm Jumeirah - Crescent Rd - The Palm Jumeirah, The Palm Jumeirah, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Atlantis, the Royal Guest Reviews
4.7/5
Amazing
117 review
Verified reviewsLocation4.8
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(117)
Positive reviews(115)
Reviews with photos/video(48)
Friendly owner(27)
Awesome rooms(22)
Delicious breakfast(22)
Luxurious(11)
Great swimming pool(9)
Close to amusement park(9)
Classy environment(8)
Nice sea view(5)
Negative reviews(2)
Adventures of a STRAWBERRY
Seascape King Room
Stayed in Sep 2024
Other
35 review
Outstanding
Posted on Oct 9, 2024
Exceptional Experience at The Royal Atlantis in Dubai
My recent stay at The Royal Atlantis in Dubai was truly unforgettable. From the moment I arrived, the level of luxury and attention to detail exceeded my expectations. The architecture of the hotel is breathtaking, offering stunning views of both the city and the sea.
The room was spacious, immaculately clean, and elegantly designed with modern amenities. The service was impeccable—staff were always friendly and willing to go above and beyond to accommodate any request. The dining options were phenomenal, with a wide variety of restaurants offering world-class cuisine.
The facilities, especially the pools and spa, were some of the best I’ve experienced. Relaxing by the infinity pool overlooking the Arabian Gulf was pure bliss. The hotel also offers easy access to private beach areas, adding to the overall exclusivity and luxury feel.
If you’re looking for a top-tier hotel experience in Dubai, The Royal Atlantis is worth every penny. I can’t wait to return!
6/12
Response from Property: Dear Guest, We are absolutely thrilled to hear that your recent stay at The Royal Atlantis was truly unforgettable. It's wonderful to know that the luxury, attention to detail, and breathtaking architecture of the hotel exceeded your expectations. Your kind words mean the world to us, and we can’t wait to welcome you back for another exceptional experience. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
ZacTan
Royal Club Queen - Palm View
Stayed in Jun 2024
Family
23 review
Amazing
Posted on Jun 6, 2024
Its over the top luxury experience. The "It" place to be seen and heard. If you have the doll, then its an experience like non-other.
Response from Property: Dear ZacTan, We are pleased that we could exceed your expectations and provide you with the true Atlantis The Royal experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Tom Roelens Managing Director, Atlantis The Royal
Yasin
Palmscape King Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 6, 2024
Excellent hotel; however I really would love to have entertainment programs, shows and a better pool after all. Their pools are literally for kids :)
Response from Property: Dear Yasin, I am delighted to read that you had an amazing time at Atlantis The Royal. We appreciate your suggestions regarding entertainment programs, shows, and pool options. We’re always looking for ways to enhance our guests' experiences and your input is invaluable. We hope to welcome you back soon and offer you an even better stay. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
kennykwok428
Seascape King Room
Stayed in Jul 2024
Family
13 review
Outstanding
Posted on Jul 18, 2024
Very good
Response from Property: Dear Kenny Kwok, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens Managing Director, Atlantis The Royal
Guest User
Palmscape King Room
Stayed in Jul 2024
Couples
4 review
Very Good
Posted on Jul 3, 2024
The hotel is nice but our room had a smell to it an we did tell them an they said they would need to check it out
We wasn't moved rooms
Response from Property: Dear Guest, Thank you for sharing your feedback. We're pleased to hear that you found our hotel nice, but we apologize for the inconvenience regarding the odor in your room. We regret that we were not able to resolve this issue to your satisfaction during your stay. Please be assured that we are addressing this concern to prevent similar experiences for our guests in the future. We hope to have another opportunity to welcome you back and provide a flawless experience. Best regards, Tom Roelens, Managing Director, Atlantis The Royal
Coo!
Seascape Queen Room
Stayed in Dec 2023
Travel with friends
43 review
Great
Posted on Dec 26, 2023
Thank you so much for the amazing hospitality and fantastic service, everyone is well trained.
Response from Property: Dear Coo, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal
Guest User
Palmscape Queen Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jul 2, 2024
Amazing food, amazing views and great to have the water park additional to hotel pool.
Response from Property: Dear Guest, I am delighted to read that you had an amazing time in Atlantis The Royal. Your kind words on our products and services are highly appreciated and we look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens Managing Director, Atlantis The Royal
Banaja
Royal Club King
Stayed in Aug 2023
Couples
8 review
Outstanding
Posted on Sep 10, 2023
We had a nice trip in royal Atlantis.. they are treating us like a royal ..
it worth it to get there and booking the royal club palm view
Waaaaw really amazing view with amazing services room,,
The breakfast it’s very huge and a lot of food there around 12 kind of restaurant
Also for the tea time and royal time I can’t explain the food and drink there..
What I can say it just go there and you will feel that it worth it to spend your money there for your comfortable
The room the bed the bathroom all are wonderful..
Thanks for royal Atlantis to make our trip gorgeous 🩵
Response from Property: Dear Banaja, We appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can, and based on your statement, we are certain that we have met your expectations. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal
Chilajiaodemoguiyu
Palmscape Queen Room
Stayed in Jul 2023
Family
5 review
Outstanding
Posted on Aug 16, 2023
The service was good and the breakfast was the best that I’ve ever eaten it is a good place to stay if you want to go to the beach and the world’s largest water park
6/7
Response from Property: Dear Guest, Thank you for giving us a 5-star review online. We sincerely appreciate the time that you had taken to leave a good rating and we truly hope to welcome you back at Atlantis The Royal. Best regards, Guest Relations Team, Atlantis The Royal
Guest User
Palmscape Queen Room
Stayed in Dec 2023
Family
1 review
Outstanding
Posted on Dec 27, 2023
Amazing hotel with stunning views, excellent customer service and great restaurants. Cannot wait to stay there again! Highly recommend this hotel.
Response from Property: Dear Guest, I am happy to learn that your experience was a remarkable one. Your kind words about the views, the restaurants, and the service are highly appreciated. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal
Anonymous User
Palmscape King Room
Stayed in Sep 2023
Solo travelers
1 review
Outstanding
Posted on Sep 16, 2023
Brand new hotel with great facilities. The hotel has everything you need, breakfast service was great as well.
Response from Property: Dear Guest, Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Your kind words on our products and services are highly appreciated and your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal.
Daniel
Royal Club King
Stayed in Jan 2024
Couples
1 review
Outstanding
Posted on Jan 22, 2024
We were very happy staying Atlantis The Royal
Response from Property: Dear Daniel, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal
Guest User
Queen Room with Sea View
Stayed in Apr 2023
Booked for others
23 review
Outstanding
Posted on Apr 25, 2023
Epic, awesome views.. never had been place like the atlantis the royal, definitely visit again
Response from Property: Dear Guest, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Guest Relations Team, Atlantis The Royal
Guest User
Seascape King Room
Stayed in Aug 2023
Family
2 review
Amazing
Posted on Aug 21, 2023
good services and breakfast
Response from Property: Dear Guest, Thank you for your positive comment. We truly hope to welcome you to Atlantis, The Royal. Best regards, Guest Relations Team, Atlantis, The Royal
Chuquwanshua
Seascape Queen Room
Stayed in Jul 2024
Family
13 review
Outstanding
Posted on Aug 7, 2024
The lobby watch is Audemars Piguet. There were not many people queuing for check-in in the afternoon, but it was super slow because he sent everyone to their room. The room was very far away because the hotel is very large, so you have to wait when there is not enough staff. There was no initiative to bring water while waiting, which is slightly inconsistent with this level. The room is relatively large with two 1.5 beds. A bottle of perfume was given. The gym is great, not crowded, and there are fruits. You can go to the swimming pool and water park on the P floor. There is a shuttle bus. It is not far away, less than five minutes. The beach water is not good because it is artificially enclosed and there are no waves. The swimming pool is relatively quiet, and the restaurant tastes good. The breakfast restaurant is really huge
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6/14
Response from Property: Dear Guest, Thank you for your feedback! We’re glad to hear you enjoyed the lobby, the spacious room, and the gym, as well as the dining options and pool. We apologize for the slow check-in process and the lack of proactive service during your wait. We are working on improving these areas to enhance the overall experience. Thank you for your suggestions, and we look forward to welcoming you back! Best regards, Tom Roelens, Managing Director, Atlantis The Royal