Jannah Marina Hotel Apartments Reviews

Bad smiles all over the hotel. in addition, the fan/ventilation in each bathroom was not working. There was a leak in the Swage system. I believe, two stars are More than enough. The location and breakfast are nice onew.

Super good location and easy to get to anywhere… swimming pool are under redecoration. Definitely will go back next time.

Good hospitality

The breakfast is not good and the price is very high. I will definitely book another time here

Great view of the Marina!

Stayed one night. 1) the room itself is generally comfortable. Everything that was stated was there. Slippers, plates, cups, spoons... There was a microwave and a washing machine - they didn't use it. There is no toothpaste or brush (but in Dubai we are already used to this - three hotels of different levels had them, none of them had them). Not a very comfortable shower, but we got used to it. Before getting into the bathroom, set up the water, otherwise you can turn on cold/hot water for yourself 2) the beach is far away. But we were walking, so we weren’t too upset 2) the metro is not close. It was not very comfortable to walk in the heat 3) breakfast. For the level of such a hotel (and it is stated 5 stars) it is very weak. Just very very weak. 4) a big plus is the view of the canal. Very beautiful! There is a bridge nearby - it also has a gorgeous view both day and night 5) the employees are very friendly, if you had any questions, they answered everything and helped. Upon arrival we quickly checked in

Normal apartments on the Marina. Breakfast is not very varied, but you won't go hungry.

I like service , it’s very nice. I’m stay two years, and everything is perfect. Room is very comfortable. I’m getting service twice a week. Absolutely amazing. The staff are very friendly, specially Gopy. His doing nice work. He take care of my room always. Whatever we have problems same time he did. Thank you Gopy

A Completely desaster! We booked a room for 2 adults and 2 children and when we arrived they told us that the room only had 1 bed and they were sorry but it was what we booked. No solutions, only say they this is a problem of the travel agency. They can not do anything. Never I found a worst service.

Me and may family stayed here for almost 2 months already until now ,we really loved to stay in this hotel everything is good from the reception and especially to the housekeeping team special thanks to diane and elsie my daughter loved them so much and very happy everytime my daughter saw them.Thanks diane and elsie.Me and my husband planning to stay here long.I will surely recommend this hotel to my friends and family.

It was our second time visiting the hotel and i must say that the quality of service is consistent, from being hospitable down to being well maintained of the cleanliness of our room. Special commendation to Mam Rose who always keep our room neat and tidy, her customer service is exceptional, as well as to her supervisor Mr. Dennis who’s doing great on his task.

Room was spacious. Comfy bed. Easy to get around from the hotel. All staff were so helpful. The cleaners were so polite and friendly, especially Gopi who made sure I enjoyed my stay and made sure our room was clean and tidy. Thank you so much :-)

Disgusting hotel, we booked a sea view and the pictures shows sea view room but they charged us extra for it and said the pictures are of another room, the details don't mention any kind of view. Completely deceiving and they taxed us twice. stay away.

My husband and I are compelled to share a disheartening experience with this hotel that highlights their rigid policies and lack of customer empathy, especially during crises. Recently, during the historic flooding in Dubai—an event characterized as the worst in 75 years—my attempts to reach the hotel were thwarted by severe road closures and unsafe travel conditions. Despite proactively contacting the hotel four times to explain the extreme situation and seek a rebooking rather than a refund, their response was astonishingly indifferent and unyielding. The hotel steadfastly refused to waive the cancellation fee or to offer any credit for future use, citing policy adherence over customer circumstance. This rigid adherence to policy in the face of a natural disaster not only reflects a deep disregard for customer service but also highlights a concerning prioritization of profits over people’s safety and well-being. It’s disheartening to encounter such greed and inflexibility, and I urge potential guests to consider this experience as a testament to the hotel’s approach to customer care under extraordinary circumstances.