Guest User
August 19, 2024
The biggest mistake of this trip to the UAE was choosing Legoland Dubai Hotel! This is simply the worst hotel I have booked on Ctrip over the years, no one else! If I could, I would not even give it one star!
**Facilities**: It is simply indescribably old! The pirate-themed decoration at the entrance of the hotel is lifeless, and the torch lights in the corridor are not lit! The lobby is small and crowded, and the Lego blocks that the children play with are covered with dust and dirt, which makes people unbearable to look at.
**Sanitation**: The shower curtain in the room is full of mold! The corners of the bathroom are full of dirt, which is totally unacceptable. The public swimming pool is even worse, and it is unbearable to look at the photos! There is unknown garbage floating at the bottom of the pool, and the water is turbid. How dare you let your children go into the water in such a pool? As a hotel that claims to be parent-child, this kind of swimming pool is simply a joke!
**Service**: The front desk service is even more infuriating! When checking in, it was clearly stated that it was the first time to bring children to play, and I wanted a room with a better view, and the front desk agreed. As a result, when I got to the room, I saw that the window was completely blocked! The front desk was perfunctory from beginning to end, and it was even more unbearable at night. In the middle of the night, the emergency light in the room suddenly started flashing non-stop. I reported it to Ctrip, and Ctrip actually told me that no one answered the hotel front desk phone! I had to go downstairs to communicate in person, but the front desk just dealt with it casually and said that they would send someone to solve it. What's even more outrageous is that they actually sent a maintenance worker with a ladder to the room in the middle of the night! You know, the emergency light is right next to the bunk bed where the child sleeps! I rejected this ridiculous behavior on the spot, but the light kept flashing all night, and no one came to apologize or give an explanation until I checked out in the morning!
What's even more speechless is that seven days later, I had returned to China, and I actually received a call from Mr. Saif Khan, who claimed to be the manager, saying that he apologized for what happened seven days ago and asked me if I would return to Dubai again. When I made it clear that I would not go back, he actually "kindly" said that if I booked their hotel next time, I would give a discount and upgrade! I was shocked to hear this! I asked him to send me an email, and he really sent it, and he also detailed the details of the room upgrade! This is really ridiculous! What's even more ridiculous is that when I replied to the email, I found that the email address given by the other party could not receive emails! What the hell is going on? Mr. Saif Khan, what does "Should you need any further assistance then please feel free to contact us." at the end of the email mean? 🤢🤢🤢 Legoland Dubai Hotel, never see you again!!! Goodbye is redundant!!!
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