Centara Mirage Beach Resort Dubai

Centara Mirage Beach Resort Dubai Reviews

Centara Mirage Beach Resort Dubai

Dubai Islands, Dubai, Dubai Emirate, United Arab EmiratesView Hotel Details
Centara Mirage Beach Resort Dubai
Centara Mirage Beach Resort DubaiCentara Mirage Beach Resort DubaiCentara Mirage Beach Resort Dubai
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Centara Mirage Beach Resort Dubai Guest Reviews

4.5/5
Great
99 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(99)
Positive reviews(95)
Reviews with photos/video(37)
Awesome stay(58)
Great service(25)
Perfect for kids(24)
Clean and tidy(13)
Great swimming pool(10)
Close to amusement park(9)
Delicious breakfast(8)
Nice sea view(6)
Negative reviews(4)
Anonymous User
Superior Room With Sea View
Stayed in Aug 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Aug 24, 2024
One day is not enough to review the place but its was good for one day chilling in dubai
Response from Property: Dear Guest, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent review on this platform. We were delighted to learn that your interactions with family-friendly arrangements with facilities on this occasion exceeded your expectations. We are pleased to convey your appreciation ''One day is not enough to review the place but its was good for one day chilling in dubai'' to our team for their valuable assistance in exceeding your expectations. This is incredibly motivating for all of us. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manager
Guest User
Superior King Room
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on May 1, 2024
Great for children, many pools and other activities. Three restaurants you can choose for Full Board. The whole family is satisfied with the service, it’s just perfect
Response from Property: Dear valued guest, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent review on this platform. We were delighted to learn that your interactions with family-friendly arrangements with facilities on this occasion exceeded your expectations. Your compliment ''Great for children, many pools and other activities. Three restaurants you can choose for Full Board. The whole family is satisfied with the service, it’s just perfect.'' in your review is highly remarkable. Please feel free to post your same glowing positive review for Centara Mirage Beach Resort Dubai on our TripAdvisor online platform at your earliest convenience. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manager
Vifun Hooi
Family Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 25, 2024
It’s was a wonderful stay and kids had enjoyed it so much with all the activities especially the kid club and cinema under the star. The sense of the hotel reminds me of Thailand. The staffs are very helpful and accommodating, especially Shermjla. Thank you!
Response from Property: Dear Vifun Hooi, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent 5-star perfect review with a 100% rating for the amenities, cleanliness, services, and surroundings on this platform. We were delighted to learn that your interactions with family-friendly arrangements with facilities on this occasion exceeded your expectations. Your compliment ''The sense of the hotel reminds me of Thailand. The staffs are very helpful and accommodating, especially Sharmila. Thank you!.'' with the beautiful selected pictures in your review is highly remarkable. Our team especially Sharmila has received your sincere appreciation for her outstanding efforts in making your stay memorable. Please feel free to post your same glowing positive review for Centara Mirage Beach Resort Dubai on our TripAdvisor online platform at your earliest convenience. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manage
Fathima
Superior King Room
Stayed in Aug 2024
Family
1 review
2.2/5
Posted on Aug 26, 2024
I had a very bad experience with one of the staff members. His attitude ruined my experience.
Response from Property: Dear Fathima, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent review on this platform. We are naturally concerned about your dissatisfaction. We strive incredibly hard here to make every guest experience enjoyable with exceeded expectations and you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. Our training programs in all our departments strongly emphasize an equally high standard of service, especially regarding empathy, guest experience management, and attentiveness services. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. It is saddening to know you did not have the opportunity to meet with them. Had we known of this while you were In-House, we would have gladly taken care of this right away. Rest assured that this will be reinforced with our team. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manager
Guest User
Mirage Superior Room Sea View
Stayed in Jun 2024
Family
1 review
4.0/5
Very Good
Posted on Jun 19, 2024
Generally it was a great stay. However the hotel needs 10 times more elevator than what they have right now. We spent half of our stay while waiting for elevators.
Response from Property: Dear Guest, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We cherish the interactions you and your family have with our family-friendly accommodations, stunning scenery, plenty of aquatic activities, spacious rooms, and services provided by our team. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We appreciate you to share your experience with us. By valuing our guests’ opinions, we work to ensure that our guests have the most comfortable stay possible. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Best regards, Vikas Bhatia Quality Manager
Abo Jana
Superior King Room
Stayed in May 2024
Family
20 review
4.0/5
Very Good
Posted on May 24, 2024
Very good hotel for families, but the price is high in summer season, all team kind and cooperative
Response from Property: Dear valued Guest, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your review for the amenities, cleanliness, services, and surroundings on this platform. We were delighted to learn that your interactions with family-friendly arrangements with facilities on this occasion exceeded your expectations. Your compliment ''Very good hotel for families, all team kind and cooperative.'' is highly remarkable. I deeply regret to learn that the overall prices affected your stay in one way or the other. In regards to price, we regularly benchmark our prices against the other hotels to ensure a fair price for our guests. In this case, your opinion is highly respectable. Please feel free to post your same glowing positive review for Centara Mirage Beach Resort Dubai on our TripAdvisor online platform at your earliest convenience. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity.With Best regards, Vikas Bhatia Quality Manager
Ahmed Abdulla
Family Room With Sea View
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Very nice
Response from Property: Dear Ahmed Abdulla, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent 5-star perfect review with a 100% rating for the amenities, cleanliness, services, and surroundings on this platform. We were delighted to learn that your interactions with family-friendly arrangements with facilities on this occasion exceeded your expectations. Your compliment ''Very nice.'' in your review is highly remarkable. Please feel free to post your same glowing positive review for Centara Mirage Beach Resort Dubai on our TripAdvisor online platform at your earliest convenience. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manage
Guest User
Family Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Excellent Property for families. There is a lot of entertainment for kids. We had a great time.
Response from Property: Dear Guest, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent 5-star perfect review with a 100% rating for the amenities, cleanliness, services, and surroundings on this platform. We were delighted to learn that your interactions with family-friendly arrangements with facilities on this occasion exceeded your expectations. Your compliment ''Excellent Property for families. There is a lot of entertainment for kids. We had a great time..'' in your review is highly remarkable. Please feel free to post your same glowing positive review for Centara Mirage Beach Resort Dubai on our TripAdvisor online platform at your earliest convenience. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manage
Al Mehairbi
Superior King Room
Stayed in Feb 2024
Family
27 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Very nice hotel and all staff friendly they are always trying to make you happy. Everything excellent and very clean
Response from Property: Dear Al Mehairbi, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent 5-star perfect review with a 100% rating for the amenities, cleanliness, services, and surroundings on this platform. We were delighted to learn that your interactions with family-friendly arrangements with facilities on this occasion exceeded your expectations. Your compliment ''Very nice hotel and all staff friendly they are always trying to make you happy.'' is highly remarkable. Please feel free to post your same glowing positive review for Centara Mirage Beach Resort Dubai on our TripAdvisor online platform at your earliest convenience. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manage
Guest User
Superior King Room
Stayed in Feb 2024
Family
1 review
3.2/5
Posted on Feb 6, 2024
Waterpark good, warm water. Location for hotel is not good. They want your money very much. Dinner prices are very high, even battle of water is very expensive. I did not like this at all.
Response from Property: Dear valued guest, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent review for the amenities, cleanliness, on this platform. We value your interaction with our outstanding family-friendly arrangements and the additional services our staff offers you and your family. It is quite impressive that you complimented our Waterpark good, warm water. is remarkable. We are nevertheless truly saddened that your experience was impacted by some of factors which fell short of your expectations. In regard to price, we regularly benchmark our prices against the other hotels to ensure a fair price for our guests. In this case, your opinion is highly respectable. Our front desk staff efficiently communicates the hotel's facilities and additional benefits to each guest during the check-in procedure. The welcome card contains all the details, such as our facilities' locations, operating hours, and services offered. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' demands are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. With Warm regards, Vikas Bhatia Quality Manager
Guest User
Superior King Room
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Jul 17, 2023
The Hotel is amazing the pool is wonderful but the spa facilities is chargeable it must be free for the guests
Response from Property: Dear Valued Guest, Thank you for posting a positive review and for sharing your positive experience following your recent stay at the Centara Mirage Beach Resort Dubai. It's lovely to hear that you appreciated the family-friendly arrangements with its facilities, and services at our resorts. We also encourage you to post your positive experience on our Trip Advisor page May I take this opportunity to thank you again for staying with us and I look forward to welcoming you and your family back again soon. With best regards, Vikas Bhatia Quality Manager
Mahdi
Superior Room With Sea View
Stayed in Jan 2024
Family
2 review
4.5/5
Great
Posted on Feb 15, 2024
It was amazing stay the staff was friendly, only thing was the launge and restaurant closing early at night it would be nice to have relax time after the kids sleep😂
Response from Property: Dear Mahdi, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your review on this platform. We were delighted to learn about your interactions with family-friendly arrangements with the resort facilities and the service by our friendly staff is remarkable. We appreciate for sharing your opinion about restaurant timings. Our Front desk team on arrival communicates to each arrival guest about the meal plan & benefits at their check-in process. My team and I always aim to deliver a great experience to our valued guests at the Resort. To ensure that our guests have the most satisfying experience, our dedicated culinary & service team at each outlet, and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. Please feel free to post your same glowing positive review for Centara Mirage Beach Resort Dubai on our TripAdvisor online platform at your earliest convenience. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manager
Mohab
Superior Room With Sea View
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Nice place for families, many activities for kids
Response from Property: Dear Guest, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent 5-star perfect review with a 100% rating for the amenities, cleanliness, services, and surroundings on this platform. We were delighted to learn that your interactions with family-friendly arrangements with facilities on this occasion exceeded your expectations. Your compliment ''Nice place for families, many activities for kids'' is highly remarkable. Please feel free to post your same glowing positive review for Centara Mirage Beach Resort Dubai on our TripAdvisor online platform at your earliest convenience. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manager
Guest User
Family Room
Stayed in Nov 2023
Family
5 review
4.0/5
Very Good
Posted on Nov 25, 2023
Lots to do. Great pool, water park for both toddlers and bigger kids which was excellent. Hotel organized activities and shows throughout which was cool. Restaurants were good and good food. However breakfast was terrible. Breakfast was more like 3 star. Unhealthy options. No fresh juices, eggs were not fresh. Hot food option was not good. Kids options was not good. Please improve your breakfast! Staff not so friendly need to be more friendly. Nothing else to do around resort. All construction around Deira island has stopped for some reason. So very hard to find anywhere else to eat or go shopping.
Response from Property: Dear Valued Guest Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent review and rating on this platform with appreciation on our organized activities and shows & all aqua facilities. We appreciate your honest review which has been personally shared with our concern team, and appropriate actions are being taken to enhance this service for our guests. Thank you once again for your wonderful feedback with recommendation and we look forward to seeing you again in the near future. With Best regards, Vikas Bhatia Quality Manager
Alyana
Superior King Room
Stayed in May 2023
Family
1 review
5.0/5
Outstanding
Posted on May 8, 2023
We had so much fun during our stay to Centara Mirage, especially my son. This is our 2nd time to Centara and the place never fails us to amaze. From the service and amenities. I would like to say thank you to Boff for helping me with my booking. Everything was perfect during our stay, also thank you to Centara for upgrading our room with the sea view. The view from our room is so impressive, will definitely go back to Centara for the 3rd time.
Response from Property: Dear 高级特大床房, Thank you for posting a positive review and for sharing your positive experience following your recent stay at the Centara Mirage Beach Resort Dubai. It's lovely to hear that you appreciated the family-friendly arrangements with its facilities, and services at our resorts. We also encourage you to post your positive experience on our Trip Advisor page. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you and your family back again soon. With best regards, Vikas Bhatia Quality Manager