Bab Al Shams, A Rare Finds Desert Resort, Dubai Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted that you had a wonderful time with us and enjoyed the camel ride and our breakfast spread. It is always great that our guests loved the food as well.We would be absolutely thrilled to welcome you back for a longer stay next time. There is so much more for you to experience, and we can’t wait to help create more amazing memories for you.Warm regards,Bab Al Shams Desert Resort Management

Response from Property: Dear Guest,Thank you for choosing Bab al Shams for your family stay and for sharing your feedback with us. We are delighted to hear that you enjoyed the deluxe family rooms, our superb pool, and the complimentary camel rides that the kids loved. It is wonderful to know that our attentive and helpful staff contributed to your fantastic experience.We appreciate your feedback regarding the wasps and are taking necessary measures to ensure our guests' comfort and safety. Your satisfaction is important to us, and we strive to create the best possible environment for our guests.We look forward to welcoming you and your family back for another memorable stay.Warm regards,Bab Al Shams Desert Resort Management

Response from Property: Dear Ka Wai,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted to read that you enjoyed your stay and found our staff friendly, helpful, and attentive. Our team takes great pride in providing exceptional service, and your kind words are truly appreciated.We are thrilled that you appreciated our rooftop bar, and it's wonderful to know that the atmosphere and furniture added to your experience. Our goal is to create a relaxing and enjoyable environment for all our guests, and we are pleased that we succeeded during your visit.It is great to know that you were pleased by our guestroom for being clean and decent. We strive to maintain high standards of cleanliness and comfort to ensure a wonderful stay for our guests.Thank you for recommending our resort to fellow travelers. We are glad to have been a part of your desert journey and look forward to welcoming you back for another memorable experience.Warm regards,Bab Al Shams Desert Resort Management

Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking the time to provide such detailed feedback. We are glad to hear that you found overall good value and high standards during your stay, and we appreciate your compliments on our breakfast offerings.We are also grateful for your observations regarding areas where we can improve. We apologize for the inconvenience you experienced with the sensor tap and shower control. Your feedback is invaluable, and we will have our maintenance team address this issue immediately to ensure it functions correctly without causing any hassle to our guests. Your comfort is our priority, and we are sorry to know about the disturbance caused by mosquitoes. We are exploring more effective solutions, including the options you've kindly suggested, to ensure a more pleasant dining and overall stay experience.We are committed to providing an exceptional stay for all our guests and your feedback is crucial in our continual efforts to improve. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,Bab Al Shams Desert Resort Management

Response from Property: Dear Crystal.k,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted to know that you enjoyed your drive in and appreciated the amazing service provided by our team. It is wonderful to learn that you loved the tranquility of our resort and enjoyed the buffet dinner as well.We strive to create a serene and enjoyable experience for all our guests, and your kind words are greatly appreciated.We look forward to welcoming you back for another relaxing stay.Warm regards,Bab Al Shams Desert Resort Management

Response from Property: Dear Guest,First of all, thank you for spending your Christmas at Bab Al Shams Desert Resort and for taking the time to share your feedback online.It was indeed such a pleasure to know that you had a fantastic stay with us, and I would like to personally thank you for appreciating our facilities, amenities and services. We are delighted that your daughter enjoyed her horse-riding experience.It is only through your valuable comments that we are able to excel and continue to deliver the extraordinary to our guests.On behalf of the team here at Bab Al Shams, we look forward to welcoming you back soon.Warm regards,Bab Al Shams Desert Resort Management

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are thrilled that you enjoyed our service and found our breakfast offerings to your liking. Providing excellent service and delicious breakfast options are top priorities for us, and we are delighted that we met your expectations. Your kind words serve as encouragement for our team to continue delivering exceptional experiences for all our guests.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Bab Al Shams Desert Resort Management

Response from Property: Dear Guest,Thank you so much for your kind words following your recent visit at Bab Al Shams Desert Resort.We are thrilled that you had an outstanding experience with us. Providing exceptional service and creating memorable moments for our guests is always our top priority. We truly appreciate your feedback and hope to welcome you back again soon for another wonderful stay.Warm regards,Bab Al Shams Desert Resort Management

Response from Property: Dear Guest,Thank you for choosing to stay at Bab Al Shams and for taking the time to leave us such a great rating further to your recent experience.How wonderful reading that you had an enjoyable and comfortable stay with us. Your recognition of our staff is highly appreciated. Rest assured that your kind praise will be shared with the team.Thank you once again and we look forward to welcoming you again at Bab Al Shams.Kind regards,Ziad SleimanHotel Manager

Response from Property: Dear Guest,It was a pleasure to welcome you at Bab Al Shams Desert Resort.We are very proud of our products and services but from the comments you have highlighted below we have clearly fallen short of our best performance when looking after you. Rest assured that we have taken your feedback with the utmost importance and have taken immediate actions so as to ensure that in future similar scenarios will not repeat itself. More importantly, we will continue to place utmost priority on training and developing our team members to ensure that they are always able to deliver services to the satisfaction of our guests.Meanwhile, your flattering remarks about the service rendered by our colleague Trish will surely be passed on to her. I am sure she will be pleased to learn that her sincere efforts were recognized by you. Thank you once again for your feedback which is indeed crucial in supporting our improvement efforts. We look forward to welcoming you again in the near future and provide you with a better service next time.Kind regards,Ziad SleimanHotel Manager