Henggemashangxing
February 7, 2025
The city center, the surrounding business atmosphere is OK; the bathroom is relatively small compared to the domestic one, and the facilities are low.
The biggest problem with the service is that Chinese service is not provided. I think Ctrip should make such a requirement for overseas hotels, especially high-end hotels. The room fee we pay is also worth getting service in our own language. I stayed for five days and saw French and Russian services with my own eyes. Why not provide Chinese service for Chinese guests? I chatted with several waiters and learned that our Chinese guests accounted for more than 30%, while only 5% spoke Russian. Although I can solve it in English, why can he provide Russian and French, why not Chinese? After all, there are still Chinese people who can't solve it!
Why not provide Chinese service? Ctrip should make this requirement for overseas hotels. Especially high-end hotels. Our Chinese guests also need equal service. History is often like this. If you don't make this request, people will think you accept it.
We have no power as a guest, but Ctrip should take the initiative to ask for it, and our number of guests has long been worthy of this service. If the hotel does not work hard to learn Chinese, it will not have a good mentality to serve Chinese-speaking guests.
Without a humble attitude, there can be no genuine service.
Original TextTranslation provided by Google