Address Downtown Reviews
Address Downtown
Sheikh Mohammed bin Rashid Blvd, Dubai, Dubai Emirate, 123234, United Arab EmiratesView Hotel Details
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Address Downtown Guest Reviews
4.5/5
Great
56 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(56)
Positive reviews(15)
Reviews with photos/video(2)
Sabokhattillo
Deluxe Room
Stayed in Jul 2024
Travel with friends
1 review
Outstanding
Posted on Jul 5, 2024
all was good, nice condition, location and other
Response from Property: Dear Sabokhattillo, Thank you for your positive rating on our property. We look forward welcoming you back at Address Downtown - where life happens. Warm regards, Ozlem Coskun Management Office - Address Downtown
Anonymous User
Premier Room
Stayed in Dec 2022
Couples
3 review
Very Good
Posted on Dec 24, 2022
Let me start by saying the staff is fabulous in every way! The hotel lobby is gorgeous. The rooms vary greatly in size - even within the same category. The problem was that the upholstered furniture was stained and very unappetizing to look at or sit on as well as the carpets being stained. Not a chance that I would walk on the carpets barefoot! This was the case of all 3 rooms that I looked at!!!!!! We even upgraded an additional category to get a better room layout and a better view of the Burj Khalifa and the fountain but the carpets and upholstered items were the same. The on duty manager offered to move us to their residence section which they rent out as well but it was already so late by the time the offer came in that we were exhausted and wanted to go to bed. Also, several of the electrical outlets didn’t work so we had to search the room to be able to charge our phones, the lamp on one side of the bed didn’t work, nor did the Nespresso machine. Beautiful lobby, wonderful staff, fabulous location and views but the carpeting and upholstered furniture needs to be changed!!!
Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we meet our guests’ expectations. We sincerely apologize for the inconvenience caused. We have noted all the issues highlighted, our carpets undergo deep cleaning often and we have reminded the team to focus on the carpets for our guests wellbeing. Also, our engineering department have been informed on the electricals which are fixed now. Thank you again for choosing to stay with Address Downtown and for sharing your feedback of your time at the property.
Guest User
Premier Room
Stayed in May 2024
Business travelers
2 review
Outstanding
Posted on Jul 15, 2024
Very good
Response from Property: Dear Guest, Thank you for your wonderful feedback on our property. We look forward welcoming you back at Address Downtown - where life happens. Warm regards, Ozlem Coskun Management Office - Address Downtown
Alex
Deluxe Room
Stayed in Jul 2023
Couples
91 review
Amazing
Posted on Jul 18, 2023
Good hotel
Response from Property: Dear Alex,Thank you for your positive rating on our Property!We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunGeneral Manager - Address Downtown
fionmisuzu
One Bedroom Residence With City View
Stayed in Mar 2022
Travel with friends
45 review
Outstanding
Posted on Mar 24, 2022
A place you shouldn't be missed when going dubai.
Response from Property: Thank you for your amazing rating and we are delighted to read your very positive comment. We all look forward to having you and your guests once again at Address Downtown – where life happens!
Guest User
One Bedroom Fountain View Residence
Stayed in Jul 2024
Couples
3 review
Outstanding
Posted on Jul 19, 2024
Ayman at the reception is the top one all the other employees impossible to communicate with them, no one knows his work in this establishment, if you are at the hotel ask Ayman he assists you quickly and he is very efficient
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Immpk
Deluxe Room
Stayed in Oct 2023
Business travelers
6 review
Very Good
Posted on Oct 24, 2023
The pictures on the website do not match the hotel. The pictures on the Internet showed a balcony, but when we arrived at the hotel, the staff said that we had to add more than 300 Hong Kong dollars to get a balcony room, and check-in was only available at 5 p.m. 
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Response from Property: Dear Immpk,I would like to extend my sincere apologies for the inconvenience you experienced during your recent stay at our hotel. Your feedback is valuable to us, and we are deeply concerned to hear that you found a discrepancy between the room you booked and the image on our website.Please accept our apologies for any disappointment this may have caused you. We take such matters very seriously and will immediately investigate what transpired in this case to ensure it doesn't happen again in the future.We understand the importance of accurately representing our accommodations to our guests, and in this instance, we fell short of the high standards we set for ourselves. Rest assured; we are committed to resolving this matter promptly.We would like to thank you for bringing this to our attention, as it allows us to address the issue and make the necessary improvements. Your feedback helps us in our ongoing efforts to enhance the guest experience.In addition, we apologize for providing the room later than usual. Once again, we apologize for any inconvenience you experienced, and we hope you would consider giving us another opportunity to provide you with the exceptional service and accommodations that we strive to offer.Thank you for choosing our hotel, and we look forward to serving you better in the future.Sincerely,Ozlem CoskunManagement Office
RIE
Deluxe Room
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jun 6, 2024
The hotel provided excellent service in every aspect and I had a comfortable stay.
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Response from Property: Dear Guest,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown
Guest User
Premier King Room with Fountain View
Stayed in Apr 2023
Travel with friends
21 review
Amazing
Posted on Jun 14, 2023
The decoration of the room is sorry for the price, but for the invincible view, I accidentally opened a bottle of red wine and thought it was free, there was no price tag, and the charged price is on the tablet computer next to the bed
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Response from Property: Dear Guest,Thank you for taking time to share your feedback of your recent visit at Address Downtown. Feedback like this is very valuable for us and will assist us to improve our services and ensure that we meet and even exceed our guests’ expectations. We were disheartened to learn that you did not fully enjoy your stay with us and please accept our sincere apologies for any disappointments caused. We have shared your feedback with the appropriate team to ensure we improve our service going forward. We hope to welcome you back in the future for a much better experience at Address Downtown.Kind regards,Ozlem CoskunGeneral Manager
Guest User
Studio Residence
Stayed in Nov 2023
Business travelers
6 review
Outstanding
Posted on Dec 3, 2023
A very happy trip to Dubai, first choice for business, and also good for vacation
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown
Guest User
Deluxe Room
Stayed in Jan 2024
Couples
6 review
Outstanding
Posted on Apr 12, 2024
Super
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your positive rating on our Property. We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown