Kempinski Central Avenue Dubai Reviews
Kempinski Central Avenue Dubai
Sheikh Mohammed Bin Rashed Boulevard Downtown Dubai, Dubai, Emirate of Dubai, 31166, United Arab EmiratesView Hotel Details
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Kempinski Central Avenue Dubai Guest Reviews
4.4/5
Very Good
68 review
Verified reviewsLocation4.6
Amenities4.3
Service3.9
Cleanliness4.8
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All reviews(68)
Positive reviews(23)
Reviews with photos/video(3)
Negative reviews(1)
Vincikwan
Superior King Room
Stayed in May 2024
Business travelers
6 review
Amazing
Posted on Jul 15, 2024
Lobby connected to Dubai Mall. Super easy access to Dubai mall. View from room is nice. Used to be called Address Dubai mall, just changed to Kempinski this year.
Response from Property: Dear Valued Guest,Marhaba from Kempinski Central Avenue Dubai,Thank you so much for your review!We are thrilled to hear you enjoyed your stay. Your feedback means a lot to us.We look forward to hosting you again!Best regards,Madona LouizManagement Office
Jerome Leung
Family Room
Stayed in Dec 2023
Family
1 review
Posted on Jan 15, 2024
Trip.com did not inform us that this hotel's name been changed from Address Downtown to Kempinski as of Jan 1, 24. I had booked Address Downtown on Dec 16, 23 and not Kempinski. The taxi driver took us to the new Address Downtown which they didn't have our reservation record then we had to go back to the old Address Downtown which is Kempinski now. It was a waste of our time and I don't like Kempinski hotels. Trip.com should had informed us this change of names and this is the poor service from Trip.com. This is really makes me doubt Trip.com's professionalism and creditability.
DenisSh
Superior King Room
Stayed in Feb 2024
Business travelers
80 review
Amazing
Posted on Apr 18, 2024
Hotel needs renovation
Response from Property: Dear DenisSh, Marhaba from Kempinski Central Avenue Dubai. Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our good service, convenient location, and the quality of our restaurants. We also appreciate your constructive feedback regarding the need for renovation at our hotel. Please accept our apologies for any inconvenience caused by this. Rest assured, we take your comments seriously, and we are committed to continuously improving our facilities to ensure that they meet the highest standards of comfort and quality for our guests. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Best Regards, Sity Nurhayati Management Office
Guest User
Deluxe Room
Stayed in Apr 2023
Solo travelers
2 review
Great
Posted on Jul 2, 2023
The location was excellent. Hotel butler’s provided superb service🙌🏿
Response from Property: Dear Guests, Greetings from Address Dubai Mall. Thank you for taking time in treviewing us here along with great score. I am very pleased to know that you had a memorable stay with us. We are looking forward to welcome you back at Address Dubai Mall - Where Life Happens! Best regards, Gopi Joghee - Hotel Manager
Widi
Premier Suite
Stayed in Oct 2023
Couples
19 review
Outstanding
Posted on Jan 21, 2024
Amazing
Response from Property: Dear Widi, Marhaba from Kempinski Central Avenue Dubai. Thank you for taking time in reviewing us here in this platform. We are delighted to know that you have enjoy overall experience staying with us. We look forward to welcome you back at our hotel soon. Best regards, Sity Nurhayati - Management Office.
AHAMED HUSSAIN
Club Deluxe Twin Room
Stayed in Dec 2022
Business travelers
5 review
Outstanding
Posted on Jan 15, 2023
Excellent experience
Response from Property: Dear Mr. Hussain,Thank you for sharing your review. We are very proud to know that you had a wonderful experience on your Stay with us and I will share your feedback with the entire team! I look forward to welcoming you back with us again very soon! Yours sincerely,Gopi JogheeHotel Manager
cooper chood
Premier Room
Stayed in Feb 2022
Couples
59 review
Outstanding
Posted on Apr 12, 2022
Excellent hotel
Response from Property: Dear cooper1011, Thank you for sharing your review. We are very proud to know that you had a wonderful experience on your Stay with us and I will share your feedback with the entire team! I look forward to welcoming you back with us again very soon! Yours sincerely, Gopi Joghee Hotel Manager
Guest User
Premier Room
Stayed in Oct 2024
Business travelers
5 review
Posted on Nov 22, 2024
I arrived at the hotel to check in at around 4pm. The waiting time was too long and the room was not ready. I called twice in the evening to request a conversion plug but it was not delivered. There was no toothbrush.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the delays you experienced during check-in and for the inconvenience caused by the room not being ready at your arrival time. We understand the frustration of waiting, and we are working to improve our check-in process to ensure a smoother experience for all of our guests.We also apologize for the issue with your requests for a conversion plug and the lack of a toothbrush. This is certainly not the standard of service we strive to provide, and we will address this with our team to ensure that future requests are handled promptly and efficiently.Your comments are invaluable to us, and we will use them to enhance our services for future guests.Best regards,Madona LouizManagement Office
Serdar
Premier Room
Stayed in Jul 2024
Couples
8 review
Outstanding
Posted on Aug 31, 2024
Had a very good stay at the Kempinski Hotel. Very good. I can only recommend it
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Marhaba from Kempinski Central Avenue Dubai, Thank you so much for your review! We are thrilled to hear you enjoyed your stay. Your feedback means a lot to us. We look forward to hosting you again! Best regards, Madona Louiz Management Office
Jianjiandandandehuozhuo
Deluxe Room
Stayed in May 2023
Business travelers
2 review
Outstanding
Posted on Jul 6, 2023
Very convenient. The service is very good. The price is also very close to the mall.
Original TextTranslated by Google
Response from Property: Dear Jianjiandandandehuozh, Greetings from Address Dubai Mall. Thank you for highlighting our hotel's location and most importantly the service that we offered to all our guests. We can't wait to welcome you back soon at our hotel. Best regards, Gopi Joghee - Hotel Manager.
Xiaojingyaojing
Deluxe Room
Stayed in Aug 2023
Business travelers
25 review
Very Good
Posted on Oct 7, 2023
Overall, everything is good, but the service at the front desk is very poor, rigid and blunt.
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Response from Property: Dear Xiaojingyaojing, Greetings from Address Dubai Mall. I can’t express enough how overwhelmed we are with your very generous review in respect to your recent visit at Address Dubai Mall. Many thanks for this opportunity to be at your service and we look forward to welcome you back in the near future. Yours sincerely, Gopi Joghee Management Office
Guest User
Club Deluxe King Room
Stayed in Jan 2023
Couples
4 review
Outstanding
Posted on May 4, 2023
There is nothing to say about the location of the hotel. Outside the window is the street in front of the Dubai mall, and the hotel lobby directly enters the Dubai mall. The room is not big, definitely not worth the price, but the warm and thoughtful service, I think it is definitely worth the money I spent. The hotel provides three meals, which is a perfect match for shopping in Dubai Mall. Moreover, the price of the hotel taxi is not much more expensive than that of an ordinary taxi. It feels like a clean stream in the hotel taxi.
Original TextTranslated by Google
Response from Property: Dear Guest User, Greetings from Address Dubai Mall. Thank you for your detailed positive comments from your recent visit in our hotel. We can wait to welcome you back at Address Dubai Mall for another memorable experience Best regards, Gopi JogheeHotel Manager
Guest User
Deluxe Room
Stayed in Dec 2023
Business travelers
9 review
Outstanding
Posted on Jan 19, 2024
Excellent location
Original TextTranslated by Google
Response from Property: Dear Guest User,Marhaba from Kempinski The Boulevard Dubai!We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team.We look forward to welcoming you back again very soon!Best Regards,Sity NurhayatiManagement Office
Anonymous User
Studio Residence
Stayed in Jul 2023
Travel with friends
17 review
Posted on Oct 17, 2023
Check in took a long time
Original TextTranslated by Google
Response from Property: Dear Anonymous User,Thank you for bringing these issues to our attention.I am so sorry to hear about your recent experience at our hotel and how we were unable to meet your expectations. It is certainly not the type of service we aim to provide at Address Dubai Mall.Please rest assured that we are taking immediate steps to rectify this shortcoming and we continuously strive to maintain the highest standards of service and comfort for all of our guest.We hope to have the pleasure of welcoming you back to our hotel in the future to provide you with a truly exceptional stay.Yours sincerely,Gopi JogheeManagement Office