W Dubai – Mina Seyahi

The accommodation boasts a fantastic breakfast, spacious and well-appointed rooms with stunning views, and exceptional service from attentive staff. Convenient location near the Marina area and nearby hotel amenities add value.

I stayed at W Dubai hotel in Mina Al Siyahi, and while the property and rooms are nice, the staff's behavior, particularly the manager Fabio, made my experience unpleasant. I had an important flight at 6 PM and requested a late check-out until at least 3 PM to prepare comfortably. Before the manager arrived, Jasper, a staff member, mentioned that a 2 PM check-out could be possible. However, when the manager, Fabio, got involved, he denied my request and only allowed a check-out until 1 PM. He claimed the suites were fully booked, yet I checked online and found suites in the same category available for the next day. Fabio's attitude was unprofessional—he was sarcastic and dismissive, with a tone that made it seem like he was mocking my concerns. It was clear that customer service and guest satisfaction were not priorities for him or the staff. While the hotel itself is well-maintained, the poor treatment from the staff, especially Fabio, overshadowed my stay. I will not be returning to this hotel as they clearly lack basic respect and appreciation for their guests.