Guest User
January 4, 2025
We had 4 nights here in Dubai pre-Christmas 2024. The hotel exceeded our expectations in almost every way. The hotel staff went above and beyond to ensure their guests felt welcomed, comfortable and looked after. I highly recommend this hotel and would stay here again. HOWEVER, I want to mention the hotel Spa, if I may. Me and my husband treated ourselves to a massage which was rather pricey (but it was for Christmas), and full details were taken of health conditions etc. I had an "Aromatherapy" massage, which, unfortunately, was minus the Aromatherapy part. I have suffered broken ribs along with other bones (the latest being my kneecap which was pointed out with a request for a soft/medium massage pressure. My masseur was neither friendly, welcoming or seemed like she could be bothered to either listen or speak, which I found a bit odd. This lady physically hurt me by applying the strongest pressure that I have ever experienced before, resulting in bruising and injury to my neck and top of back that is still painful and will now require me to seek advice from my G.P. Please therefore consider before using this service. PLEASE NOTE: THIS SPA FACILITY DOES NOT BELONG TO THIS WONDERFUL HOTEL