Shangri-La Dubai Reviews
Shangri-La Dubai
Sheikh Zayed Rd Near Financial Metro Station, Trade Centre, Dubai, Dubai Emirate, 75880, United Arab EmiratesView Hotel Details
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Shangri-La Dubai Guest Reviews
4.5/5
Great
119 review
Verified reviewsLocation4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(119)
Positive reviews(116)
Reviews with photos/video(33)
Great service(40)
Awesome stay(37)
Delicious breakfast(14)
Awesome rooms(13)
Great location(13)
Loved the view(9)
Clean and tidy(8)
Convenient location(8)
Negative reviews(3)
Ian Fu
Deluxe Sea View Room 1 King bed
Stayed in Jun 2024
Couples
12 review
Amazing
Posted on Jun 26, 2024
The hotel is centrally located, with supermarkets, convenience stores, restaurants, bars, and fast-food outlets all nearby. The staff are friendly and courteous, proactively assisting every guest. The rooms are clean and safe, and the hotel facilities are comprehensive.
Definitely will stay here again next time.
Response from Property: Dear Mr. Man Lung Fu, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
Crystal.k
Deluxe Sea View Room 1 King bed
Stayed in Apr 2024
Couples
16 review
Outstanding
Posted on Jul 18, 2024
Good location, easy to drive around. Clean and nice city view
Response from Property: Dear Crystal. k, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
To Pik Shan Winnie
Deluxe Sea View Room 1 King bed
Stayed in May 2024
Couples
2 review
Amazing
Posted on May 19, 2024
Location is great. Metro is nearby. Service is impeccable.. The minute we stepped in the hotel we were greeted by hearty smiles from all the staff. Special compliment goes to Concierge Yan who proactively follow up with our tour guide to ensure things were in good order.
Response from Property: Dear Guest, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.It was a pleasure having you with us. Our team takes immense pride in ensuring that every guest feels welcomed and valued, and it's delightful to know that their efforts have made a positive impact on your stay. Your feedback will be shared with our colleagues, especially with Yan, as it serves as encouragement for the team to continue delivering exceptional service.Once again, thank you for choosing Shangri-La Dubai. Your satisfaction is our priority, and we eagerly anticipate your return.Yours sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai
Guest User
Horizon Club Deluxe Room 1 King bed
Stayed in May 2024
Couples
2 review
Amazing
Posted on May 5, 2024
It was so nice to stay here in Dubai.
Every employee was so friendly, especially the general hotel manager and Dinesh at the Club Lounge repception welcomed us warmly.
Thank you so much for waiving our check out time, and we hope to stay here longer next time.
Response from Property: Dear Guest, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.It was a pleasure having you with us. Our team takes immense pride in ensuring that every guest feels welcomed and valued, and it's delightful to know that their efforts have made a positive impact on your stay. Your feedback will be shared with our colleagues, especially with Dinesh, as it serves as encouragement for the team to continue delivering exceptional service.Once again, thank you for choosing Shangri-La Dubai. Your satisfaction is our priority, and we eagerly anticipate your return.Your Sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai
Shelly Gu
Deluxe Sea View Room 2 Single bed
Stayed in Nov 2023
Family
13 review
Great
Posted on Nov 25, 2023
Nice experience to stay in Shangri-La , staff very friendly and very good location
Response from Property: Dear Shelly Gu,Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelGeneral Manager
Anonymous User
Deluxe Sea View Room 2 Single bed
Stayed in Mar 2024
Solo travelers
9 review
Outstanding
Posted on Apr 15, 2024
I want to give a shoutout to this hotel for upgrading my dad’s room for a better experience. They were accommodating, and the location was top-notch!
Response from Property: Dear Guest, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
Guest User
Deluxe Burj Khalifa View Room 2 Single bed
Stayed in Apr 2023
Family
57 review
Outstanding
Posted on Apr 29, 2023
Although facilities are a little old, Hotel service is in high standard, the reception crew Mr. Karim is very nice, he offered an extra bed for free, which is really helpful, so I was delighted to tip him.
Response from Property: Dear Guest,Many thanks for taking your valuable time to post your review on C-trip following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. More importantly, it is indeed heartwarming to know that it is our colleagues, especially Karim, who truly made an impact and were able to create moments that made your stay wonderful. It was our privilege to take care of you and please rest assured that I will share your kind words with him, and I am pretty sure that he will definitely appreciate your commendations. Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,Hakan OzelGeneral Manager
Justin Yaoo
Deluxe Sea View Room 1 King bed
Stayed in Mar 2024
Couples
1 review
Amazing
Posted on Apr 3, 2024
Good facilities and close to Dubai mall
Response from Property: Dear Guest, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
Javorka
Horizon Club Executive Room
Stayed in Nov 2023
Family
1 review
Outstanding
Posted on Nov 26, 2023
Everything is good this hotel.
Response from Property: Dear Javorka,Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelGeneral Manager
JLau
Stayed in Jan 2023
Family
394 review
Outstanding
Posted on Feb 2, 2023
Nice environment,good service,clean and convenient,will come again
Response from Property: Dear JLau,Thank you for taking your precious time to write and share your experience with us on C-trip.We go to great lengths at our hotel to ensure that our guests are given the best attention and comfort they deserve, we are delighted to learn you had a wonderful overall experience during your last visit. Thank you for your positive remarks, it was indeed our pleasure to take care of you.Our heartfelt gratitude for your patronage and we look forward to welcoming you back again at Shangri-La Dubai in the not too distant future.With best regards,Hakan OzelGeneral Manager
Ali
Deluxe Burj Khalifa View Room 1 King bed
Stayed in Jan 2024
Business travelers
23 review
Outstanding
Posted on Jan 25, 2024
👍 very good
Response from Property: Dear Ali, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
Michael Fitchett
Deluxe Sea View Room
Stayed in Apr 2022
Solo travelers
11 review
Outstanding
Posted on Apr 14, 2022
I would like to take this opportunity to thanks concierge team for helping with the printing, really appreciated. And Lwin from housekeeping team for looking after me during my stay. My overall experience is extremely good, I can feel welcomed and in good hands. Highly recommend!
Response from Property: Dear E48234****,Thank you for staying at Shangri-La Dubai and taking your valuable time to post your positive review on C-trip.We are very much delighted to read you enjoyed your overall experience and were satisfied with concierge services throughout your visit. Thank you for your positive remarks on our colleagues’ hospitality and praising the efforts of Lwin from Housekeeping. We aim to deliver Shangri-La’s unique spirit of hospitality and ensure to make our guests feel being taken care of. Thank you for your compliments and recommendation, it was our pleasure to be at your service.We thank you for your patronage and are looking forward to welcoming you back at Shangri-La Dubai in the near future. With best regards,Hakan Ozel, General Manager
Guest User
Deluxe Sea View Room 1 King bed
Stayed in Jun 2024
Travel with friends
4 review
Outstanding
Posted on Jul 20, 2024
Great
Response from Property: Dear Guest, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
Anonymous User
Deluxe Sea View Room 1 King bed
Stayed in Jul 2024
Business travelers
2 review
Amazing
Posted on Jul 24, 2024
The hotel is in a good location, close to the Burj Khalifa and Dubai Mall. The hotel service is very friendly, the breakfast has a wide variety and tastes good. I will come again next time
Original TextTranslated by Google
Response from Property: Dear Guest, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to be of service to you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
justin_xu2016
Deluxe Sea View Room 1 King bed
Stayed in Jun 2024
Solo travelers
4 review
Good
Posted on Jul 2, 2024
The service and breakfast are impeccable.
The facilities are a bit old, but ok.
But the biggest problem is that although the location is good, there is a mosque next to it, and there are chants. I stayed on the 30th floor and was woken up at 4 am. The power of the mind is really too strong. I called the waiter at 4 o'clock, but the waiter at that time didn't seem to be able to solve the problem. I changed to a late checkout in the morning. At this point, it is still a lot worse than the other two hotels I stayed in this time.
Having a tennis court is an advantage
Original TextTranslated by Google
Response from Property: Dear justin_xu2016, Many thanks for taking your valuable time to post your review on Ctrip following your stay at Shangri-La Dubai.We are delighted to learn that you were satisfied with our facilities and services and truly enjoyed your stay despite seemingly having experienced service hiccups during your stay. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. It was our pleasure to be of service to you. We appreciate your comments as it is through valuable feedback such as yours that we are able to continuously improve our standards.Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai