Name: The Station Aparthotel
Address: The Station Hotel & Banqueting, Castle Hill, Dudley, DY1 4RA, United Kingdom, The Station Hotel & Banqueting, Castle Hill, Overseas, United Kingdom
Rating: 3.9

All reviews

Positive reviews

Reviews with photos/video

This was a beautiful place to stay in Dudley, close to the town centre, lovely working staff and a gym

Great place to stay close to town centre and zoo
Good rooms
Friendly staff

Perfect for family's also over the road from Dudley zoo and has its own little kitchen so you can buy food and cook it the room is like a little holiday chalet

Restaurant

24-hour front desk

Luggage storage

Wi-Fi

Breakfast

Non-smoking room

All Languages

English

All Room Types

Standard Single En-Suite Room

Standard Double Room with Ensuite

Triple Room, Ensuite

Standard Single Room, Ensuite

I didn’t get the room I booked and paid for. I was travelling with my family, 2 of my sons have autism and I booked a suite with 5bedrooms so they could have a bedroom each and the rest of the family could be together. Also the suite had a lounge where we could sit as a family and my sons could have the routines we have at home. However we were moved to a different suite and I was advised that the room I had selected was being used on a long term rent and I couldn’t have it. This caused awful issues for my children and me to have to stay up all night to monitor them. There wasn’t any managers around to discuss the matter with and the service from the receptionist was awful. Just kept saying it will not be possible. I showed him my booking and explained why I needed the room I had booked and he just didn’t seem to care. The whole situation was just really upsetting. The rooms were clean enough, the showers were dreadful and there wasn’t enough crockery for everyone to have a drink or something to eat. The road noises were so loud at night even if I managed to go to bed I don’t think I would of slept! All night party went on the din of music played for most of the night. The suite we stayed in didn’t have a lounge or table facilities for my children to eat at. I have called the hotel daily since my stay and no manger will speak to me about my complaint or possible refund absolutely terrible customer service! The worst I’ve ever experienced! Wouldn’t recommend this hotel to anybody, save your money book somewhere else and probably cheaper for better!!

Lovely friendly hotel. Kitchen in room which I did not realise when booking. Everything clean.  Although only staying for one night, I did not use the restaurant but looking at the menu, prices reasonable. Very handy for the Zoo across the road. The Black Country Museum, around 10/15 minutes walk away. Also the bus station five minutes away.

Booked this hotel only one day before arriving to visit elderly mother ill in Dudley care home. Remembered it from my childhood and the building hasn't changed much in the past 70 years! Very surprised with the clean tidy interior, comfortable rooms and helpful staff, especially Sarah. Noted no hairdryer, aircon or fan but sash windows open for plenty of fresh air, kitchenette was big surprise and bonus.  Bit of noise from traffic and tram line installation but quiet at night for sleeping. 

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Discover 45 reviews of The Station Aparthotel, rated 3.9 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

The Station Aparthotel Reviews: 45 Verified Reviews Latest 2024 | Trip.com

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The Station Aparthotel Reviews

The Station Aparthotel

The Station Aparthotel Guest Reviews