Balan International Hotel

Balan International Hotel Reviews

Balan International Hotel

No.211 Dujiangyan Avenue, Dujiangyan, Sichuan, 611830, ChinaView Hotel Details
Balan International Hotel
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Balan International Hotel Guest Reviews

4.7/5
Outstanding
1646 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1646)
Positive reviews(1621)
Reviews with photos/video(372)
Delicious breakfast(274)
Friendly front desk staff(183)
Loved the view(157)
Convenient for shopping(129)
Has rooms for families(51)
Awesome gym(34)
Located downtown(33)
Perfect for kids(32)
Negative reviews(25)
Kien Cheng
City-view Queen Room
Stayed in Apr 2024
Couples
1 review
3.0/5
Posted on Apr 8, 2024
The air cond is not cold, very stuffy and cannot be adjusted. The hotel should not put the giant panda toy on the bed if it is for sale at ¥ 48. The big mineral water which costs ¥ 12 each should not be on sale inside the room. Not all guests are aware they are for sale. These items should be put in the lobby if they are for sale. The afternoon tea, 12.00 pm - 6.00 pm is a farce. The items on the list are mostly junk food. I suggest that it is better that the hotel provides afternoon tea with snacks, coffee and light food in the lobby or coffee house. Overall, I am not satisfied with the service and amenities provided by the hotel.
Response from Property: I am very sorry to give you a bad experience! The hotel is air conditioning, and in Dujiangyan Irrigation System in the spring, the temperature is around 20c, so the air conditioning won't be set too low. Due to the panoramic floor-to-ceiling windows and glass curtain walls in the hotel rooms, the sun-facing rooms will have more obvious temperature changes on sunny and cloudy days, while the temperature of the rooms by the river will always be more stable and comfortable, i hope you will have a chance to experience our room by the river. Room sales are clearly marked price, guests can choose according to their own needs. The room you booked includes enjoy mini bar, which has more than 20 kinds of fruits, snacks, drinks and so on. Does not include afternoon tea. You can also refer to the problem of afternoon tea at any time, we attach great importance to and willing to listen to your valuable views, so that we continue to improve and improve. Look forward to your next visit, I wish you a happy life!
Dariusz
Deluxe Mountain-view Queen Room
Stayed in Mar 2024
Couples
23 review
5.0/5
Outstanding
Posted on Mar 24, 2024
I stayed here for 2024 Panda Marathon. I have stayed here before and it’s my favourite hotel in Dujiangyan. The room is very nice with a nice view of the mountains. Staff are very friendly and the location is excellent, very close to many nice restaurants and just right to the Balan Mall!!!
Response from Property: Dear guests, thank you very much for choosing to stay in Dujiangyan Bailun International Hotel! Your full praise is to give us the best encouragement and motivation. Thank you for taking time out of your busy schedule to share your stay experience! We will keep trying. Look forward to your next visit, I wish you a happy life!
Guest User
City-view Queen Room
Stayed in Oct 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Excellent and top hotel. The front desk was so helpful for everything. Especially, help me to bough the device online to test blood pressure when I asked how to get one from a store nearby for my urgent need. Will definitely back for this hotel again
Response from Property: Dear guest, thank you for your perfect praise! More thank you for your affirmation of Balun International Hotel, so that every customer satisfaction is our unremitting pursuit, we will continue to provide you with intimate service and high quality stay experience, looking forward to your visit again, I wish you a happy life!
Wilson Lee N K
City-view Queen Room
Stayed in Apr 2023
Solo travelers
16 review
4.7/5
Amazing
Posted on Apr 17, 2023
Wonderful hotel, with free drinks n tibbis in refrigerator
Response from Property: Dear guests, thank you very much for choosing to stay in Dujiangyan Bailun International Hotel! Thank you for your recognition and praise of our hotel. The fact that we did not get full marks from you indicates that we have not done well enough. We will work harder and give you a better check-in experience next time! The guests as family is also our consistent service standards, smiling Balun people waiting for you home!
Salma H
City-view Queen Room
Stayed in Apr 2022
Solo travelers
25 review
5.0/5
Outstanding
Posted on Apr 6, 2022
Very good experience. Room was very big and spacious. I especially liked the bathroom size, shower and tub. Got hot milk in the night before sleep.
Response from Property: Dear guests, thank you very much for your full praise. Your high recognition is the driving force for us to move forward. Thank you very much for taking time out of your busy schedule to share your stay experience. We will always adhere to the purpose of providing customers with intimate service and high-quality check-in experience. We hope that you and all customers staying in Bailun international hotel can regard this as a home in Dujiangyan and feel the warmth and care of home. We have been working hard for this. We hope you will continue to give us support and encouragement and look forward to your coming again!
Guoziwama
Family Parent-child Panoramic Suite
Stayed in Jul 2024
Family
23 review
5.0/5
Outstanding
Posted on Jul 27, 2024
The Bailun Hotel was beyond my expectation. Not only is the transportation convenient, but there are also many choices for dining around. We ate at Cowboy Harbor at night. The room was also quite big. The children chose the Kung Fu Panda theme. The family room we stayed in was equivalent to a standard room + a large bed room. The door in the middle could be opened. There were two bathrooms and two doors for entry and exit at the same time. They did not interfere with each other. It was very convenient. There was also a free minibar. I was very satisfied. Xiao Wang and Xiao Li provided warm and thoughtful service. I will come again next time.
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Response from Property: <Enjoy the convenience of the city and the beauty of the mountains and rivers> Dear guests, thank you very much for your high praise for us. Your high recognition of our front desk colleagues Xiao Wang and Xiao Li is our driving force for continuous progress. Thank you very much for taking the time out of your busy schedule to share your stay experience. We will continue to adhere to the purpose of providing customers with considerate services and high-quality stay experience. We hope that you and all customers staying at the Bailun International Hotel will regard this place as a home in Dujiangyan and feel the warmth and care of home. We have been working hard for this. We hope that you will continue to give us support and encouragement, and look forward to your visit again!
Anonymous User
Deluxe Family Friendly Room - Mountain-View (2 beds)
Stayed in Jul 2024
Family
21 review
5.0/5
Outstanding
Posted on Jul 27, 2024
I would like to commend the attentive service of the waitress Zhou Xia! The service was super good. The clothes were folded and arranged in the room. The supplies were replenished very quickly. They were responsive to every request. They gave me sleeping earplugs and a small handheld fan. There is an underground garage with free parking. The hotel breakfast is rich and there are many choices. There are children's meals. The children like marshmallows and chocolate tarts very much. The room comes with a mini bar with a wide variety of snacks.
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yadan-
City-view Twin Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 25, 2024
After entering the room, I was very surprised. It was so cartoony, with many bear dolls and bear toys, and the layout was very thoughtful. The room was spacious, bright, clean, tidy and warm. The room attendants Yao Huaying and Lu Dujun were particularly warm and thoughtful.
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Response from Property: <Enjoy the convenience of the city and the beauty of the mountains and rivers> Dear guests, thank you very much for your high praise for us. Your high recognition of our room colleagues Sister Yao and Sister Lu is our driving force for continuous progress. Thank you very much for taking the time out of your busy schedule to share your stay experience. We will continue to adhere to the purpose of providing customers with considerate services and high-quality stay experience. We hope that you and all customers staying at the Bailun International Hotel will regard this place as a home in Dujiangyan and feel the warmth and care of home. We have been working hard for this. We hope that you will continue to give us support and encouragement, and look forward to your visit again!
Huanghuaniu
City-view Twin Room
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The stay experience was very good. The waiter was attentive. The front desk receptionists Xiao Dong and Xiao Su were very enthusiastic. They also gave small gifts to the children when they checked out. The hotel has free parking and there are many places to eat nearby. It is worth recommending.
Original TextTranslated by Google
Response from Property: <Enjoy the convenience of the city and the beauty of the mountains and rivers> Dear guests, thank you very much for your high praise for us. Your high recognition of our front desk Xiao Dong and Xiao Su is our driving force for continuous progress. Thank you very much for taking the time out of your busy schedule to share your stay experience. We will continue to adhere to the purpose of providing customers with considerate services and high-quality stay experience. We hope that you and all customers staying at the Bailun International Hotel will regard this place as a home in Dujiangyan and feel the warmth and care of home. We have been working hard for this. We hope that you will continue to give us support and encouragement, and look forward to your visit again!
Zhongdianzhan1127
Family Friendly Room - Mountain-View (2 beds)
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Jul 23, 2024
The hotel environment is good. The location is good. The lobby is clean and bright. The hotel is in the city center. It is very convenient for eating, drinking and having fun. The room has a beautiful view of the mountains in the distance. There is also a swimming pool and a gym on the fourth floor, which are free to use. It's very good. Xiao Dong and Xiao Zhang at the check-out front desk also gave small gifts to the children when they checked out. It's very good. I will choose this hotel next time I come. It's a very good stay experience. Recommend it to everyone
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Guest User
Mountain-view Queen Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 27, 2024
The whole family came to Sichuan to travel, Chengdu-Dujiangyan-Ruoergai-Jiuzhaigou-Chengdu, and stayed at St. Regis Chengdu, Dujiangyan Balun Hotel, Jiuzhaigou Conrad and Chengdu Waldorf Astoria. Although Dujiangyan Balun Hotel is not a large chain luxury hotel, the hotel location, service and landscape are very good, the room is large, snacks and drinks are provided upon check-in, and the price-performance ratio is very high. Especially the service, thanks to Xiaoye and Xiaozhang, the hotel completely exceeded expectations.
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Guest User
Deluxe Mountain-view Family Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Intimate housekeeper service: Ms. Zhang, the assistant manager at the front desk, received us very professionally. Enjoy the mini bar: one serving a day, it feels very heartwarming 2 cups of good night milk: we brought two children. Four cups were given, not stingy at all. Staying in a star hotel is to have a good experience, and the service staff of Bailun Hotel has done it completely. The room attendant cleans very well. Xiaoye's service is also very good, and there is a free clothes drying service. It solves the problem of clothes not drying. ! ! The six-star praise is so considerate. . I will definitely come back to stay again if I have the chance.
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Ironman Lee
Family Friendly Room - Mountain-View (2 beds)
Stayed in Jul 2024
Family
11 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The hotel is located in the center and there are many businesses around. There are many rooms in the hotel, and the breakfast rice noodles and noodles are especially delicious. We stayed in a parent-child theme room. The hotel staff were very friendly, especially Aunt Yang Jiyan who was responsible for the room hygiene. She provided good service and worked quickly. It was really good👍 The hotel is close to the river coming down from Dujiangyan, and there is a constant flow of water 24 hours a day. It is a very special experience.
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Guest User
City-view Queen Room
Stayed in Jul 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jul 9, 2024
The room is very good, clean and comfortable Service: Especially the front desk lady and the guy came to help with the luggage very enthusiastically, and the guest room was very attentive and considerate. I left a message to remind them when I used the bathtub. Environment: Very comfortable, you can see the whole city from the window.
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Guest User
City-view Queen Room
Stayed in Jul 2024
Other
17 review
5.0/5
Outstanding
Posted on Jul 5, 2024
The room is quiet and spacious, with a view of the mountains and rivers outside. It is very convenient for walking and exercising in the morning and evening. Xiao Song and Li Zhen at the front desk provided very good service, thoughtful and meticulous, praise. The waiters Deng Lihong and Yao Huaying had a very good service attitude, warm and thoughtful, serious and responsible, very satisfied, praise The hotel was great in the morning. Collapse
Original TextTranslated by Google
Response from Property: <Enjoy the convenience of the city and the beauty of the mountains and rivers> Dear guests, thank you very much for your high praise for us. Your high recognition of our front desk Xiao Song, Xiao Li and the room sisters Deng and Yao is our driving force for continuous progress. Thank you very much for taking the time out of your busy schedule to share your stay experience. We will continue to adhere to the purpose of providing customers with considerate services and high-quality stay experience. We hope that you and all customers staying at the Bailun International Hotel will regard this place as a home in Dujiangyan and feel the warmth and care of home. We have been working hard for this. We hope that you will continue to give us support and encouragement, and look forward to your visit again!