Atour X Hotel Reviews
Atour X Hotel
No.622 Liangshuijing Road (with 10-11), Dujiangyan, Sichuan, ChinaView Hotel Details
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Atour X Hotel Guest Reviews
4.7/5
Outstanding
1920 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1920)
Positive reviews(1895)
Reviews with photos/video(200)
Friendly front desk staff(167)
Delicious breakfast(143)
Large rooms(132)
Quiet & comfortable(117)
Convenient parking(116)
Close to scenic area(31)
Has facilities for children(19)
Awesome gym(15)
Negative reviews(25)
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Travel with friends
1 review
Posted on Apr 17, 2024
Service is good
Response from Property: Dear Duo, thank you for your recognition of our service. It is a pity that we did not receive your 5-point praise. If you have any suggestions during your stay, please feel free to contact the front desk. Duo will continue to work hard for your satisfaction. We look forward to meeting you next time and wish you a happy life~~
Guest User
Supreme Family Room
Stayed in Dec 2023
Family
4 review
Amazing
Posted on Dec 28, 2023
Super spacious room and welcoming staff at the reception! Not the nearest to the Dujiangyan scenic area but you can grab a taxi at around RMB 7-10 per trip. Highly recommended!
Response from Property: Dear guest, to Atour, you are not just a guest, but also a best friend. Every encounter we have is a reunion after a long absence. We hope you can feel the warmth of a neighbor when you stay with us. Thank you very much for your affirmation and praise of our efforts. I hope you will visit us more often in the future. We will also do better and let you experience the different Atour!
Guest User
Guestroom (Double bed)
Stayed in Jun 2023
Business travelers
1 review
Outstanding
Posted on Jun 21, 2023
Good service, reception is kind and helpful
Pana Po ´o
Cozy Double Room
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Apr 3, 2024
The room is clean and comfortable, the front desk service attitude is very good, and they gave gifts when I left. The hotel is private and quiet👍👍👍👍The price-performance ratio is very high👍👍👍
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your love for us! There is a kind of encounter, without invitation, but with a tacit understanding; what you think is an unexpected encounter is actually the result of Duoer's super hard work. I am really happy to know you. We are committed to creating a first-class environment, neighborly services, and comfortable space, so that you can really feel the "home" feeling. We look forward to your next visit!
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Other
2 review
Outstanding
Posted on Mar 3, 2024
Good service, supper provided, honey water provided upon arrival, it is recommended to offer more breakfast packages
Original TextTranslated by Google
Response from Property: Dear guest, hello! Duoer is really happy to see your evaluation. We are also very happy that you have a good stay experience. Thank you very much for your affirmation of our hotel's hygiene, service, facilities and location. Our aim is to give customers a good stay experience. Your high evaluation is our driving force. We will continue to make progress and become more and more. We also look forward to your next stay. I wish you a happy life!
Guest User
Cozy Double Room
Stayed in Feb 2024
Travel with friends
8 review
Outstanding
Posted on Feb 21, 2024
The service provided by several colleagues at the front desk: Mu Mu, Long Yi, Mian Bei, Shi Si, Jiang Ye were very good. As we arrived at the store late last night, we had to do the laundry very late. They helped wash, dry and deliver the clothes to us. The colleagues were very considerate and helped fold them. They put them directly in the suitcase, which shortened the time. They also provided warm water when we went out. At the same time, they helped upgrade the room type for free. Hahaha, I was really happy. Some details need to be improved. I have already communicated with the colleagues at the front desk. I am very happy to meet you on my journey~🍻
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your love for us! There is a kind of encounter, without invitation, but with a tacit understanding; what you think is an unexpected encounter is actually the result of Duoer's super hard work. I am really happy to know you. We are committed to creating a first-class environment, neighborly services, and comfortable space, so that you can really feel the "home" feeling. We look forward to your next visit!
Changlin
Guestroom (2 beds)
Stayed in Feb 2024
Family
15 review
Outstanding
Posted on Feb 18, 2024
The service attitude is very good. The room is clean, tidy, comfortable, warm and hygienic. The bed is very comfortable and I can sleep until I wake up naturally. The breakfast is also very nice. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest, to Atour, you are not only a guest, but also a close friend. Every time we meet, it is a long-awaited reunion. We hope that you can feel the warmth of neighbors here. Thank you very much for your affirmation and praise of our efforts. I hope you will come to visit us more often in the future. We will do better and let you feel a different Atour!
lee sir
Guestroom (2 beds)
Stayed in Feb 2024
Family
42 review
Outstanding
Posted on Feb 17, 2024
The hotel is clean, the service is friendly, there is free parking, free laundry, and the beds are especially comfortable!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your love for us! There is a kind of encounter, without invitation, but with a tacit understanding; what you think is an unexpected encounter is actually the result of Duoer's super hard work. I am really happy to know you. We are committed to creating a first-class environment, neighborly services, and comfortable space, so that you can really feel the "home" feeling. We look forward to your next visit!
Guest User
Supreme Family Room
Stayed in Feb 2024
Family
3 review
Outstanding
Posted on Feb 12, 2024
It is definitely a wise choice for a family of three to choose the Yaduo parent-child room. The space is very large, there are entertainment facilities for children, the breakfast is relatively rich, the bedding is comfortable, and travel is convenient.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Duoer is really happy to see your evaluation. We are also very happy that you have a good stay experience. Thank you very much for your affirmation of our hotel's hygiene, service, facilities and location. Our aim is to give customers a good stay experience. Your high evaluation is our driving force. We will continue to make progress and become more and more. We also look forward to your next stay. I wish you a happy life!
【wuming】
Cozy Double Room
Stayed in Feb 2024
Other
18 review
Posted on Feb 15, 2024
Facilities: 1. There are no clear sign guidelines in the hotel parking lot. 2. There are not enough seats in the hotel restaurant and the space is very narrow. 3. When the mirror on the sink is opened to take things out, people outside can see the bed. Is this design the mainstream of Atour Qingju? 4. There are several steps in the corridor on the guest room floor, making it inconvenient to drag your suitcase.
Hygiene: Hygiene can only be said to be okay.
Environment: I have stayed at Atour Lighting before, and the overall internal environment of this hotel is relatively poor.
Service: People say that products cannot make up for it with service, but what you do is too fake. I personally don’t like to make up for it at the last minute. Sincerity and efficiency are the most important. And don’t ask anyone to call for supplies that should be provided in the guest room. What do you think of the two holiday breakfast staff.
Original TextTranslated by Google
Response from Property: Dear guest, Xiaoqing apologizes for not bringing you a satisfactory stay experience this time. We are deeply saddened to see your review. Our hotel belongs to the Qingju brand of Atour Group. Hotels and rooms They are all decorated in accordance with Qingju version 2.0. The entrance to the hotel parking lot is located next to the bus stop in front of the hotel. Free parking is available on the ground and underground. We are really sorry that the restaurant is crowded due to the large passenger flow during the Spring Festival holiday. Next time you can dine at off-peak hours and have holiday breakfast. The time ends at 7-11 o'clock; in response to your suggestions, we will also strengthen service training in the future. If it is convenient for you, we can contact you to express our apology again.
Guest User
Cozy Double Room
Stayed in Feb 2024
Family
8 review
Outstanding
Posted on Feb 6, 2024
The hotel is clean and tidy. The service is also very good. The price is affordable. Very nice~ Stay one night and go to Panda Valley the next day. It is a very good choice. Recommended to stay
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your love! The most touching days in our lives are always those days when we work hard for a goal wholeheartedly. For your satisfaction, Duoer will keep working hard. Thank you for your support and wish you a happy life~~
Luoenweisilai
Guestroom (2 beds)
Stayed in Feb 2024
Family
6 review
Outstanding
Posted on Feb 6, 2024
The room is clean and tidy, the service is very good 👍 It's cold in the rain, and they thoughtfully prepared hot mineral water. Very good
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your love for us! There is a kind of encounter, without invitation, but with a tacit understanding; what you think is an unexpected encounter is actually the result of Duoer's super hard work. I am really happy to know you. We are committed to creating a first-class environment, neighborly services, and comfortable space, so that you can really feel the "home" feeling. We look forward to your next visit!
Oceanwenting
Cozy Double Room
Stayed in Jan 2024
Family
21 review
Outstanding
Posted on Jan 27, 2024
The room is very large and spacious, and the sofa is also very large, which is very suitable for family travel. It is 2-3 kilometers away from the Dujiangyan Scenic Area. The hotel provides porridge at night. It is 2-3 kilometers away from the subway station. The hotel is on the roadside and it is very convenient to take a taxi. Recommended, highly recommended.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your love for us! There is a kind of encounter, without invitation, but with a tacit understanding; what you think is an unexpected encounter is actually the result of Duoer's super hard work. I am really happy to know you. We are committed to creating a first-class environment, neighborly services, and comfortable space, so that you can really feel the "home" feeling. We look forward to your next visit!
Nixiazi
Cozy Double Room
Stayed in Jan 2024
Travel with friends
14 review
Outstanding
Posted on Jan 15, 2024
Atour is still as good as before, the room is big, the sanitation is very clean, the front desk service is good, the facilities are very new, and it is relatively close to the scenic spot. I will stay here again next time I come to Dujiangyan
Original TextTranslated by Google
Response from Property: Dear guest, to Atour, you are not only a guest, but also a close friend. Every time we meet, it is a long-awaited reunion. We hope that you can feel the warmth of neighbors here. Thank you very much for your affirmation and praise of our efforts. I hope you will come to visit us more often in the future. We will do better and let you feel a different Atour!
Ailvyoude70houliulaoshi
Guestroom (2 beds)
Stayed in Jan 2024
Business travelers
10 review
Posted on Jan 11, 2024
First of all, because it is a newly renovated hotel, the facilities and equipment are very new, and the guest rooms are quite comfortable.
Secondly, the front desk service was very enthusiastic after booking. I called in advance to inquire and recommended nearby delicious food after check-in, which was very good.
shortcoming:
1. The guest room is not clean and there is dust in several places.
2. The most unbearable thing is the "hard work" of the restaurant lady. We were traveling in a group, and everyone arrived at the dining area one after another, and the meal time was within a reasonable range. However, the eldest sister took special care of her and took a look at it at first, but we didn't pay attention. Later, when she looked at the meal tray, she still said "I haven't finished eating yet." , if you tour the whole Taiwan, forget it, the key point is to visit our few tables every time, which is quite uncomfortable. In the off-season of tourism, seats are not tight, this is the most uncomfortable experience.
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you very much for choosing our hotel. All our partners once again sincerely apologize to you for your unpleasant stay experience. After you made your suggestion, we also checked and monitored the matter in time to understand the matter, although our eldest sister did not I mean to urge you, but non-standard inspection behavior can easily cause misunderstandings. On the day of the incident, we have once again conducted service etiquette training for all restaurant partners, and will strictly supervise the implementation in subsequent work; we will also train all partners again Room partner hygiene standards and implementation inspections. I apologize to you and your family again, and hope you can give us a chance to make corrections. We can see our changes next time. I wish you and your family a happy life~