Popular Dulles 4-star Hotels

I was attending the AMVETS National Executive Committee Meeting at the Washington Dulles Airport Marriott the second week of March. When we first arrived we were greeted with a warm smile at the front desk. Angela P. was the perfect host and the epitome of customer service. Very personable and accommodating to our needs for our stay, went above and beyond to make sure our stay was enjoyable. Along with Erin and Darnell, the staff at the front desk and the security officers were outstanding! However, the event group leadership and staff is another story. It seemed that a certain individual was trying to make a name for themselves and in doing so destroyed a great portion of our enjoyment during our stay. I will say he and his minions provided us a memory that will be remembered for quite a long time; a memory exactly opposite of the wonderful service we received at the front desk! Kudos to Angela and her co workers!

We checked in fine and asked about somewhere to eat. The guy on reception recommended a nearby hotel which has an 'Irish' bar attached ('Irish' in the loosest term!) He said the shuttle would be happy to take us and we arranged a time. This went to plan and we shared the ride with 2 other people, they arranged a return journey and so did we but for a little later. Halfway through our meal the driver returned and came to our table, it was nowhere near our arranged collection time! So, we sorted out a time for him to come back later. We waited, waited and waited some more. Eventually gave up and walked the half hour back to the hotel, fairly busy roads and no footpath/sidewalk so we had to be careful. When we got back to the hotel, there was the shuttle bus, no sign of the driver and the receptionist unable to explain what had happened. Now don't get me wrong, the shuttle offer/idea is very welcome. But it has to be put into practice and done right. Had there been an emergency, an airport run was needed etc then we would have understood. But the little bus was just sat there. I see from other reviews that others have also experienced shuttle problems, fortunately ours wasn't an airport run so wasn't drastic, but for those coming off long flights it must be very frustrating, obviously something that the hotel needs to address. However, the hotel was fine, did the job, the room was comfy enough and the breakfast ok, wasn't an extensive choice but it was fine. There's also a petrol station where we got some sandwiches for our drive and they were delicious!

Hotel facilities are very good, there is a free airport shuttle service, you need to make an appointment in advance! I will choose here next time, breakfast is not very good, there is a kitchen in the room to cook

Traveling w my partner & dog. We used to like aloft bc they didn’t charge for pets. Welp, we spoke too soon bc now they do. Here’s the rub…my partner is a PLATINUM Marriott Bonvoy member. If you use bonvoy, you appreciate how hard that is to maintain. EVERY time we book, we ask for an extra blanket & 2 pillows. One of us is always cold & we both want pillows to prop up & watch tv since this price/grade of hotel doesn’t have extra seating. No matter how early or late we book, we never get the pillows or blanket. It’s pretty annoying. I understand that this is a less expensive hotel but I think we asked about FIVE times since. It’s ridiculous. Why does Marriott even ask if they’re not going to oblige? Other than that, the rooms are generally clean albeit on the small side. Today there was no disposable plastic cups-only a reusable one. With COVID still in the works, it’s not really acceptable. What’s happening at Aloft? We used to love!

There was one major reason I booked this hotel. They offered 14 day parking, (we were going to be gone for 9 days), so .....bonus. Their website also offered free airport shuttle service from 5AM to midnight, since we had a 7:40AM flight out the next morning, this was ideal. When I asked the front desk clerk about making sure the shuttle would be available for a 5AM departure, she informed me the shuttle operated from 7A to 10P. I showed her the hours posted on the website and she said she was sorry but it was a mistake. We were forced to take an Uber the next morning. Lobby smelled of cigarette smoke. Room was clean but dated. accommodations were OK for the one night stay. Upon return to Dulles, called for the shuttle. We were told they would be at the pickup point in 10 minutes. We were at the pickup point in under 10 minutes, waited 15 minutes and called again. We were told the driver made a pickup and left. Was told they don't wait for anyone and that we would have to wait another 15 minutes before the shuttle left again because the shuttle operated every 30 minutes. Their website says differently, see pics. To be fair, their website has been updated, since my complaints, to reflect the new shuttle hours but had they been accurate to begin with, that would have steered me to use another hotel in the area to begin with. The number one reason for picking this hotel was the early shuttle, as described on their website, which they didn't offer. Do not use this hotel unless you like to be disappointed. Never again!

Stayed for 1-night and a wonderful stopover experience as usual with Best Western. Very warm and friendly welcome from the 2 ladies at the front desk. Seeing we have luggage they gave us a room on the ground floor as there was no lift, car boot to room. Hotel was spread widely but has great WiFi cover. Room was a 2 bedder but a little tight with a misplaced dining table and 2 chairs. Otherwise well furnished with a microwave, fridge, TV and very comfortable beds with choice of pillows. Very clean too. Breakfast is great with hot food in a spacious setting. Well worth the stay and value.

I've stayed here a total of 4 nights in the past month because my wife an daughter had an international trip from Dulles. It's so nice. Room is big, check in is easy if you get their app. They even have a way to open your door with your phone. Breakfast and pool are both very good. Shuttle is great and on time. Do not take a drink on it though (unless you're a pilot). Different rules for the less important I guess. But all in all it's a great hotel and I will choose it again if I ever need one close to the airport again.

Includes light breakfast, free parking, hotel location not far from the city

Less than 10 minutes from Dulles International Airport (IAD) and central to Northern Virginia's business corridor, the Udvar-Hazy National Air and Space Museum and Wolf Trap National Park for the Performing Arts, the newly renovated TownePlace Suites Dulles Airport offers all-suites accommodations for business, leisure or relocation. Our hotel is close to Loudoun County’s top shopping, dining, entertainment and corporations including Raytheon, Volkswagen, Oracle, Accenture and AOL/Time Warner. Our extended-stay hotel offers guests complimentary airport shuttle service, and features spacious suites with free wireless internet, HDTVs and fully-equipped kitchens with modern appliances. After a great night's rest, enjoy a workout in our 24-hour fitness center. Other hotel amenities help make travel easy including complimentary parking and a free, hot buffet breakfast served daily. Whether visiting DC or Northern Virginia for a few days or weeks, you'll feel right at home at the TownePlace Suites Dulles Airport.