Anonymous User
September 8, 2024
The hotel charged fees for no reason. The suppliers found by Ctrip platform have no quality. Ctrip customer service is also fooling people all day long. They provided the deposit receipt and said that the money would be automatically returned. The customer service is very unprofessional and can't solve the problem. If this is the case, there is no need to book a hotel on Ctrip platform. It is better to call the hotel directly. There is no guarantee at all.
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