Name: Holiday Inn Express & Suites Dallas - Duncanville
Address: 1035 E Hwy 67, Duncanville, Texas, 75137, 1035 E Hwy 67, Overseas, United States
Rating: 4.2

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Holiday Inn Express & Suites Dallas - Duncanville

Holiday Inn Express & Suites Dallas - Duncanville Reviews

Holiday Inn Express

All reviews

Positive reviews

Great location! 
Hot tub was excellent.
Room was more than adequate & very clean!

Nice,  clean hotel. Only thing is elevator was out and I wasn't informed until time of check-in.  My room was on the  3rd floor. 

24-hour front desk

Parking

Swimming Pools

Wi-Fi

Smoking area

Breakfast

Non-smoking room

All Languages

English

All Room Types

Standard Two Queen Room

Standard King Room

I am a 2+ decade IHG member, so I have stayed at more hotels than I can count over 26 years of traveling. With that said, this was without a doubt the worst stay at a Holiday Inn Express (Duncanville, TX) I have ever had!! Let’s start with the property. There was trash, beer/beverage cans, and cigarette butts scattered around the poorly maintained landscape. Lots of ****s, terrible parking lot, clearly no grounds keeper. The floors in the dining area are sticky from who knows what. The breakfast choices for a non-meat, plant-based eater was stark at best. The pancake machine was inoperative, so ended up eating off property each day, not very convenient. The room was ok, not great, but ok. Needed to buy a room freshener from the dollar store once the “new room smell” spray wore off…..lol. Shower grout in the corner had some sort of science experiment going on, not sure, but nasty. When I checked in, I wanted a room near the back of the property to mitigate the freeway noise out front. That was working ok until a commercial big rig truck parked in the parking lot right outside my window and ran a generator for two nights straight!! Yeah, no sleep with that nonsense going on. I notified the front desk, once by phone, once in person and left a phone message with the manager….NOTHING done to correct this at all, very disappointing!! They did offer to move me to a different room, closer to the freeway noise I was trying to avoid in the first place. They just couldn’t figure it out. I guess if I was playing my radio too loud, they would move guest to other rooms rather than ask me to turn down the music, go figure. Makes no sense to me!! I picked this place for a four night working stay because the reviews were good and it was close to where I needed to be. Don’t be fooled by the review photos, this place is not that at all. I ended up leaving a day early and found a different competitor to give my money to. I am surprised at IHG oversight of this property, they are usually very good places to stay, but not so here. There was also construction going on in sections of the property that was never mentioned. Find a better IHG property for your stay!! The manager will respond to this review with the usual “sorry you were disappointed in your stay, we will work to correct this and”…….yada, yada, yada. But this is a long-term property and customer service decline that doesn’t happen in a short period of time and usually gets worse before it gets better. Shop wisely my fellow travelers.

Took my mom for her 81st birthday to see Bishop Jakes. Stayed at this hotel and was so pleased! Barbara at the desk was so nice and helpful!  Rooms were clean and beds were comfortable!  Great breakfast.  Only complaint would be the pool was empty. Other than that it was an awesome stay and we would definitely stay here again.

Weekend getaway with some friends and the indoor jacuzzi was the best! Staff was amazing and knowledgeable of the area! Breakfast the next morning tasted so good and just what I needed! Best stay definitely a 10 out of 10.

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19.7km from Downtown Dallas's Union Station

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Discover 97 reviews of Holiday Inn Express & Suites Dallas - Duncanville, rated 4.2 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn Express & Suites Dallas - Duncanville Reviews: 97 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn Express & Suites Dallas - Duncanville Reviews

Holiday Inn Express & Suites Dallas - Duncanville

Holiday Inn Express & Suites Dallas - Duncanville Guest Reviews