Guest User
June 12, 2024
Your HH Status means nothing here. I arrived and had completed digital check in. Did not do digital key. Stopped at desk and was told they could not find me?? Then the young lady sees my name on a sheet of paper and proceeds to tell me that I have been moved to another property. I asked why with my Lifetime Diamond status would I be moved? Was told because I had not called them back?? They had sent an email and not actually called me! I called Diamond Desk, who opened up a case and offered 35K in points and call the hotel. I lost the call with the desk, but later the Manager from the property called me and apologized, however he did not offer any recourse outside of his apology.