Guest User
June 19, 2024
How can a beautiful place be so deceptive! The first good thing is we can not fault the grounds of this Country House, the roses were out in full bloom. Now lets get to it, my hubby ordered the meat feast pizza to be given a pizza with large cut up pieces of sausages which looked like they were left over from breakfast and just thrown on the top, it actually shouldn't of been sausages but chorizo 🤔 please see picture below. The bar staff serving the Lunch looked as though they didn't want to be there, not a smile in sight! We got checked in early (thank you) first impression the bedroom was spacious and had a beautiful view overlooking the gardens, we kinda said lets put our poor lunch behind us! TILL!!! We asked at the reception at 20.00hr when does the heat come on in the bedrooms as the room was cold and the radiator was stone cold!Her reply was "it comes on at 19.30hr" ⌛ 21.00hr came,still no heat at this time and we still had our coats on! I rang down to the receptionist, this time to be told she would contact Housekeeping and they would get us a heater 🤔 it is now coming up to 23.00hr still nothing so we have gave up 🥶 Check out was at 12md we left straight after breakfast before 10am (breakfast was lovely but no beans) I totally understand the hotel needs work and you have the workers in but for the workers to start working around 08.00hr this is some alarm clock! Sadly we won't be back! This hotel needs some serious auditing.