Grand Soluxe Hotel Dunhuang Reviews
Grand Soluxe Hotel Dunhuang
No.1339 Yangguan Middle Road, Dunhuang, Gansu, 736200, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Grand Soluxe Hotel Dunhuang Guest Reviews
4.6/5
Very Good
844 review
Verified reviewsLocation4.7
Amenities4.4
Service4.7
Cleanliness4.6
Filter by:
Sort by:
All Reviews(844)
Positive reviews(817)
Reviews with photos/video(141)
Delicious breakfast(95)
Convenient parking(54)
Friendly front desk staff(52)
Near shopping area(50)
Convenient for shopping(39)
Large rooms(36)
Loved the night views(13)
Amazing natural light(8)
Negative reviews(27)
Wang
Deluxe Twin Room (VIP building)
Stayed in May 2024
Couples
14 review
Great
Posted on May 27, 2024
This hotel has a great location. The facility is good, and the staff is friendly and helpful. I had only one problem during my stay in this hotel. The hot water is only luke warm. I guess that the central heating system is too old and cannot maintain a higher temperature. This is a serous problem need to be solved.
Guest User
Deluxe Twin Room (VIP building)
Stayed in May 2024
Family
3 review
Great
Posted on Jun 4, 2024
We like the hotel, which was nice hotel near the center of Dun Huang. The service was good, all staff we met were friendly. Convenient for walking to the city center with shopping, banks etc. Easy to find the rental car. The breakfast buffet were plentiful with different foods for both Chinese and Westerner tastes, the only negative thing bout the breakfast is the lousy & very think coffee served during the breakfast. The hotel restaurant is closed for dinner, we found some nice local ones nearby, one of them on the river side with great night light show. Overall, we enjoyed our stay.
The double room was full of smoky stink!! As we arrived very late, we were told there is no other room available. The hotel should have separated rooms for smokers and non-smoking.
Tom Bert
Family Room
Stayed in Jul 2022
Family
16 review
Posted on Aug 2, 2022
It's the best hotel in town. But please don't expect to much comfort and service. Breakfast is .... ok
Response from Property: Dear guests, really sorry, so that your trip is so sad, Hope not affect your travel good mood, we will be more attentive, more efforts, every day with a little more progress, a little more intimate, a little more comfort, a little more convenience, gradually improve, I hope you next time you can see our changes.
Guest User
Standard Single Room
Stayed in Oct 2021
Couples
6 review
Very Good
Posted on Mar 13, 2022
Nice bathtub and room though a little outdated. The only issue we had is one staff member insisted on us not going to the Crescent Springs nearby because it didn’t open until 9 am even though we knew it opened at 6, and tried to convince us not to go when we asked for help buying tickets. It was very odd, it’s the main attraction there I’m sure she knows the hours. We went at 6 and it was open as always, according to baidu and the staff, enjoyed a beautiful sunrise luckily didn’t listen to front desk.
Response from Property: Hello dear guests, your feedback has been received, we will strive to improve and serve you better, thank you for your reminder, and look forward to meeting you again~
Guest User
Elite Business Room (Vip building)
Stayed in Jul 2021
Couples
1 review
Posted on Aug 8, 2021
Facilities are rather poor as there was only one functioning restaurant for such a big hotel. My husband found hair on his breakfast food, but when we showed to the waitress, she didn’t care, as if it’s a normal thing. The hotel is barely considered 5 star hotel..
Response from Property: Dear customer!Thank you very much for staying in our hotel,Thank you for your comments.We apologize for not giving you a wonderful check in experience,Wish regard to your question,we have trained the hotel staff,And improve our service quality.Say sorry to you again.I hope I can meet you again and witness our change.I wish you a happy life!
MELISSA
Standard Single Room
Stayed in Jul 2021
Family
13 review
Outstanding
Posted on Jul 19, 2021
Absolutely beyond my expectations! The staff were so nice! We had come from a desert camping trip and they let us check in at 8am without any question, which we were so grateful for. The shower was good and the bed was soft and comfortable. This is a huge change from our previous hotel in the moon crescent area (also "5" star). Breakfast was plentiful and had options for all. They delivered yoghurt to the rooms in the afternoon. The location is great. It took 10 minutes to walk to the night market and mall. Overall, I would book this hotel over and over again! Fabulous! Thanks for a great stay!
Response from Property: Dear guests ！First of all ，Welcome to the beautiful DunHuang 。Thank you very much for your good comments，Your satisfaction is the recognition of our service，We are determined to provide customers with high quality service，Looking forward to meeting you again！I wish you a happy life！
Mr
Elite Business Room (Vip building)
Stayed in Jul 2021
Couples
25 review
Great
Posted on Jul 18, 2021
Nice hotel in an area with little options. Breakfast was not very International but enough to survive. The room is very big. They check in was easy. For the location it’s one of the better hotels for sure!
Response from Property: Dear guests ！Welcome to the beautiful DunHuang Tourism，First of all ，thank you for your recognition and love for our hotel！Thank you for your suggestion 。We will adjust it later。Serving every guest well is the tenet of our hoter 。We look forward to meeting you again。I wish you a happy life！
Wangdandan
Standard Single Room
Stayed in Aug 2021
Couples
5 review
Outstanding
Posted on Jan 1, 2022
Very good location. Friendly staff. Highly recommended!
georgekim
Standard Room (2 Beds)
Stayed in Aug 2022
Family
4 review
Outstanding
Posted on Aug 8, 2022
Good!!
Response from Property: Dear guests！Thank you very much for choosing to stay in our hotel。Your satisfaction is our greatest motivation 。We will continue to work hard to build a sunshine brand。Provide the best service for guests。We look forward to meeting you again in Dunhuang。Wish you a happy life！
Guest User
Elite Business Room (Vip building)
Stayed in Jul 2024
Family
26 review
Amazing
Posted on Jul 6, 2024
It's an old five-star hotel, but the service is not up to par. I stayed for two nights and the toiletries were not put away. I was a little disappointed. The overall service needs to be improved. It's close to the night market! It's OK to walk around
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Dunhuang Sunshine Shazhou Hotel and giving us suggestions. Our goal is to provide guests with a comfortable accommodation environment and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services increasingly perfect. Welcome to visit us again.
Anonymous User
Standard Room (2 Beds)
Stayed in Jul 2024
Couples
7 review
Outstanding
Posted on Jul 6, 2024
This should be an old hotel with local characteristics. The lobby is decorated with a painting of the Nine-Colored Deer. Across the street is the Dunhuang Bookstore. The room also has a bathtub for bathing. I also like the breakfast. The service attitude of the staff, Mr. Feng, is top-notch. He heard that I lost my charger and lent me his to save my life. It's so touching~
Original TextTranslated by Google
Dingxiaoxiaopang
Elite Business Room (Vip building)
Stayed in Jul 2024
Family
12 review
Outstanding
Posted on Jul 4, 2024
The hotel is conveniently located, and is very close to Mogao Grottoes, Mingsha Mountain, and Shazhou Night Market.
The hotel also took the initiative to help us upgrade the room. The whole room environment is very good and very satisfactory.
The hotel service is also very good. When we just arrived at the hotel, Xiao Qiao took the initiative to help us take the luggage and send it to the room. During the stay, if there is any help needed, she will help us deal with it in time, which is very fast and great.
Next time I come to Dunhuang, I will choose this hotel
Original TextTranslated by Google
Guest User
Standard Single Room
Stayed in Jun 2024
Couples
28 review
Outstanding
Posted on Jun 28, 2024
An old five-star hotel with a very good location, large rooms, clean and sanitary, very good environment and service👍, and convenient parking. The hotel is close to Mogao Grottoes and Mingsha Mountain Crescent Lake, and there are many convenient places to eat around. It is a hotel worth recommending👍.
Original TextTranslated by Google
Guest User
Standard Room (2 Beds)
Stayed in Jun 2024
Family
23 review
Outstanding
Posted on Jun 26, 2024
A five-star hotel in Dunhuang. There is a river next to it. It is about ten minutes away from the scenic spot. But it is very convenient to eat nearby. It is very lively. The housekeeper Xiao Qiao is very enthusiastic. She took the initiative to help with the luggage. There is a bathtub in the room. Children can take a bath.
Original TextTranslated by Google
windky22
Standard Single Room
Stayed in Apr 2024
Family
53 review
Great
Posted on May 7, 2024
The room facilities are indeed a bit old!
But the location is excellent, and the service is quite good.
In short, we think we can stay in this hotel again next time we go to Dunhuang!
Because it is not a big problem, let's not mention it. After all, the hotel is working hard to make up for the lack of old facilities.
The breakfast is delicious! In fact, I don't ask for much, just a beef ramen, two sunny-side-up eggs, and a cup of freshly ground coffee! It would be ideal if it could be like a European hotel, providing a pot of hot milk.
Yogurt is also delivered every day! Great!
We stayed here for two consecutive days! See you next time I visit the Hexi Corridor in depth!
Everyone must take time to go to the nearby Danghe River to see the lights at night!
I haven't seen it anywhere else!
Original TextTranslated by Google
6/19
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and giving us high recognition! Your good comments make us feel very gratified and also inspire us to continuously improve the quality of service. At the same time, thank you for your suggestions on our breakfast. We will improve it immediately to bring you and other guests a better stay experience.