Guest User
June 16, 2024
Poor service and poor house keeping. Upon check the room smelled of cigarette smoke, the shampoo dispenser was empty, body wash bottle was completely missing. When we returned back to room next evening we discovered that we had no maid service or clean towels or bed made. Upon telling front desk they told us they only go into rooms every other day, I guess we are supposed to wash and dry off with dirty towels and wash cloths and make our bed ourself. Not the Hilton we are use to staying with!