Hotels near Austerville Masjid, Durban

At check-in we were welcomed warmly by Mr. Mhize :) Our room was nicely done but deep cleaning is highly needed I mean even bathroom walls have stains which goes to show that training at housekeeping is highly needed. It was not my first time staying at the hotel. Previously we enjoyed breakfast especially when there was an Indian girl working there. This time around their service was just so disgusting!!!! In the first morning I informed the chef in charge that I'm vegetarian and asked if she could prepare anything for me and rudely told me that ”I don't know of you except of one guest that I prepared for, reception didn't inform me about you! So I'll give you something little from what I prepared for the vegetarian guest that I know of.” And indeed she gave me unappetizing less than a fist of fried chips. So much talk for fried potatoes! I am a paying guest and you don't talk to guests like that. When I went to go get something else on the buffet another chef asked me ”where is the plate you were using before?” REALLY????? I'm so disgusted and disappointed by their service. The chef in charge also kept shouting at a newly employed lady ordering her around with no respect! If you have no respect for your staff do that back of house not in front of guests it's belittling us and lowering your standards. On the second day we hoped for better but it was worse! We dished up our first rounds and I was made mushrooms only, even after I informed them I'd be returning. I believe there's so much more that could've being prepared if the love and passion was there. I went to go dishup again for my fiance and the chef first served the guest behind me and ignored me as if I was not standing in front of her, I saw her leaving one egg and I asked for two and she said ”second rounds are not allowed for eggs, that is why I'm making you one.” In my whole history of working and staying in hotels never in my entire life have I ever heard of such!!! Breakfast was decreased by an hour. Is it so much work to give good service in ONE HOUR?!

I'm sorry but this place may look nice on pictures and superficially nice but everything is cheap and service is quite poor. The plastic wood everywhere is tacky, windows are so thin you hear all the traffic on the roadside while on the yard side there is LOUD partying til very late. The staff assured me it would stop at 23, but this was not true, it continued til 2 am. The staff in reception seems truly clueless at most things, this is probably because they have no training and hardly any salary. The poor manager on duty seems to constantly have to rush and make right the various mistakes made, she seems to do nothing but apologise all day to costumers. The owners of the hotel clearly prioritise their own pockets over providing service. A few examples of cheapness: 1.No folder with information in the room - I am referred to the website. The tebsite says iron and ironing board in your room. I looked and looked, couldn't find it. I called reception and they said I can fetch it from the lobby (another hotel would have brought it to my room...). I went down to lobby, carried the ironing board up in the elevator etc. to my room and then found the iron to be old and dirty, it dirtied my blouse and the steam function didn't work properly there was just a lot of water coming out, leaving water stains on my other top.... Just replace the iron when it is old? If a guest calls, deliver the iron and board to the room? Change the information on the web... not so difficult things if you want to make a good impression.. 2.My collegue had a paid and booked transport to the airport that had been forgotten by the staff despite that he reminded them a few hours before and they ensured him it was settled. Once it was due - no transport. He nearly missed his flight. The poor manager lady had to book an uber for him and give him cash... 3. I gave them laundry one morning, thinking it would be finished by the evening or the next day, like all other hotels. By next evening it was not finished (it was 3 small items, no dry cleaning). They seemed to be looking for it as if they had lost it. When I was checking out 2 days after handing in the laundry, the woman in reception admitted one of my tops had been lost... When I complained about this and point 4 below, they did offer compensation, but I had to send a recepit of a new top and fill in forms etc. hassle. 4. After a long week of work staying at this hotel I was looking forward to sleeping 8 hours until leaving on Saturday. The Friday partying however started already at 4 pm with a DJ. I had the room facing the courtyard and asked the manager how long the partying would continue. Oh we have a curfew at eleven in Durban, she said, it will definitely be quiet after that! I’m not from South Africa so I believed her and felt OK I can sleep from 11 to 8 am, that’s OK. My room turned out to be just above the party and it felt like it was IN my room. I was trying to finalise my work from 21.00 to 23.00 with the boomi

The hotel is ok and everything but the parking is very small and limited I had to park my bakkie on the parking lot across the street but there is a guard 24hrs

We had a good time at Madeline Grove Bed & Breakfast, very nice and clean rooms, very friendly and helpful staff. It's only a short and safe walk to Florida Road where you have so many options with restaurants and Take-aways. The only thing that was a bit tricky was the shower: either very hot or very cold, nothing in between. But not much of a problem.

Service was awesome. Room was clean and neat however the toilet and shower area was just a little too small and not a lot of privacy.

This boutique hotel is remarkable but so is the unparalleled service and exceptional hospitality. When you have this winning combination, it lends itself to quality and care that the staff have for their customers. It all started when I unsuccessfully tried to book a weekend stay for my parents from Australia, and none of the other five star hotels bothered to respond to me. A friend of mine suggested I might look towards boutique or private stays, and so a quick google revealed this absolute gem. I left a Facebook message which was promptly responded to by Catherine who reached out immediately to the hotel to help arrange my parents stay on my behalf. She was my point of contact and I do not have words for how professional and warm she was. After being away from South Africa for nearly a decade, she represented the very best of South African culture and hospitality. Nothing was too hard for her to help me with, when I couldn't reach them she assisted, she thought about ideas and made suggestions to make my parents stay incredible. From there on the front desk was amazing, suggesting food and menu options (for my fussy parents), offering ideas about what could make their stay special and genuinely within a day, everything was organised and sorted. They even mocked up a voucher for me! When I called my parents on their last day, they simply didn't want to leave. They commented not only on the personalised experience and service, but genuinely expressed their sadness at having to leave. They wished their stay would have been endless. The facilities were par excellence, every single meal was delivered and plated to an exceptional quality, the spa treatment was relaxing and the property is aptly named as it does offer endless views. Every single evening the property made my parents time special - it was to celebrate my mums birthday and her retirement from teaching at a public school. They went out of their way with generosity, kindness and personalisation. My mum loved that they found time to sing her a happy birthday song! I have no hesitation in recommending this property to anyone looking for world class service combined with an exceptional property. I am incredibly well travelled and from what I have experienced and from my parents utter joy, this property ranks up with the very best of properties. Well done to the entire team and when I visit South Africa, you can be guaranteed a visit from me.

This has to be the best boutique hotel in the area. The building is lovely with fantastic views and they have thought of everything- a beautiful viewing deck for breakfast and a relaxed bar. The rooms are super clean and neat and comfortable. The service has been fantastic since day one and the breakfast is excellent. Loved every minute of our stay here.

We had an Amazing experience at the Holiday Inn Express, Umhlanga. This has to be one of the best service I've experienced (local and international included). Wouldn't hesitate to highly recommend this Establishment. Check in was awesome. Brendan and team were extremely Welcoming, Friendly and Efficient. We were settled into the room in no time as well as informed of all the amenities. We traveled as a group and the team helped us to get rooms close to each other which was so convenient. Breakfast was scrumptious and the service exceeded our expectations. Trisha and the team take their work and service to customers so seriously - like it's their own company. My son wanted Chocolate muffins and they baked it specially for him - how amazing is that! We were leaving early to the airport and Trisha offered to have breakfast ready from 5am - was so impressed and grateful. This has to be one of the best hotels across the world. Kudos to the team and leadership. Highly recommend anyone to not hesitate to book here. Thanks so much guys

Had a very wonderful stay and for the first time, the place is clean and also the location is great. First time getting there during breakfast, the service was not the same, but then at a later stage that was fixed and there was equality.