Onomo Hotel Durban Reviews

Well maintained. Very safe. Good breakfast. Friendly staff

Before I arrived in Durban, I was always told about how dangerous the place can be. I don’t felt anything dangerous during my time. The hotel property are guarded with spike on the floor to prevent car from force entry. Entry and exit of the property, the driver are required to produce identity both in and out. I guess this all actions made us feels safe. We have a driver whom drove of to a nearby 4-6 minutes Nandos to buy takeaway. So can’t comment on the safety of the trip. That’s a hourly rate car rental CLIQ which I believe you can prearrange to pick up on the hotel itself. Hotel does provide some tour packages. And if you need to leave your hotel early and unable to have breakfast, they can prepack for you and by far, it’s the most sumptuous packet breakfast I’ve ever received of the 80+ countries I’ve visited! Their service is good as well!

Good location, secure parking, possible to walk to the beach. Modern design. Breakfast S.African style, I missed more vegetables. For Durban you need taxi or car.

The environment is good, the restaurant is large, the breakfast is OK, the price/performance ratio is OK, overall I am satisfied. The environment is good, the restaurant is large, the breakfast is OK, the price/performance ratio is OK, overall I am satisfied.

Very clean, not bad

I booked my stay in Durban at the venue where the event was taking place that I was attending. The location was not the greatest, it just made sense to be close by. I too work in the hospitality industry and understand the workings of a hotel and I can honestly say, the 1 thing that stood out above everything else was Muphy. His ability to deal with difficult clients (me), the ability to turn a bad situation around and to remain attentive throughout the stay is commendable. I really believe that Murphy would be better used training the rest of the staff who were lacking to be honest. The rooms were adequate, considering that you only sleep there, however the tv remote did not work when I arrived, and the sound disappeared on night 2 and no-one was able to fix it. The hotel does give me the feeling of a cafeteria with rooms. I personally would update the reception to make it more of a statement piece and close in the restaurant part. To go back to Murphy, he is someone that will stay with me as his client service is impeccable and he made me feel like someone really does care about my needs at the hotel.

A far away hotel from everything. Nothing to see around. You have to take a cab even to the closest shopping center. But it is good for one night stay for transit passengers. Rooms are comfortable. There is a nice courtyard. They do a barbecue dinner every night. Nice friendly employees. Nice good smelling shampoo- conditioner soap set in the rooms.

June 26-30 2023. First room: not made up on arrival. Second room: broken phone which reception was unable or unwilling to resolve. Third room ('suite') from manager: dirty, stained curtains and couch, damaged fittings, peeling wall paper, broken window etc. Safety catches on window broken, so easy egress for a small child or suicidal adult from the fourth floor room. Noisy hotel, staff friendly but poorly trained and chronically unreliable. Hotel airport transfer booked and paid for five days earlier failed to arrive. An 'pirate' ride sharing car (different number plates) initially offered as a substitute. You, like I me, will be tempted to accept it, just to escape the abject Onomo Durban.

From the minute we arrived at the gate, ever person who works here has been extremely polite and friendly, from the morning hellos to good night. The room are very clean and tidy. Tv, tea, coffee soaps towels all provided daily. The beds are so comfy just what we needed after 4weeks of travel around South Africa. The food fine and service is great.

I'm sorry but this place may look nice on pictures and superficially nice but everything is cheap and service is quite poor. The plastic wood everywhere is tacky, windows are so thin you hear all the traffic on the roadside while on the yard side there is LOUD partying til very late. The staff assured me it would stop at 23, but this was not true, it continued til 2 am. The staff in reception seems truly clueless at most things, this is probably because they have no training and hardly any salary. The poor manager on duty seems to constantly have to rush and make right the various mistakes made, she seems to do nothing but apologise all day to costumers. The owners of the hotel clearly prioritise their own pockets over providing service. A few examples of cheapness: 1.No folder with information in the room - I am referred to the website. The tebsite says iron and ironing board in your room. I looked and looked, couldn't find it. I called reception and they said I can fetch it from the lobby (another hotel would have brought it to my room...). I went down to lobby, carried the ironing board up in the elevator etc. to my room and then found the iron to be old and dirty, it dirtied my blouse and the steam function didn't work properly there was just a lot of water coming out, leaving water stains on my other top.... Just replace the iron when it is old? If a guest calls, deliver the iron and board to the room? Change the information on the web... not so difficult things if you want to make a good impression.. 2.My collegue had a paid and booked transport to the airport that had been forgotten by the staff despite that he reminded them a few hours before and they ensured him it was settled. Once it was due - no transport. He nearly missed his flight. The poor manager lady had to book an uber for him and give him cash... 3. I gave them laundry one morning, thinking it would be finished by the evening or the next day, like all other hotels. By next evening it was not finished (it was 3 small items, no dry cleaning). They seemed to be looking for it as if they had lost it. When I was checking out 2 days after handing in the laundry, the woman in reception admitted one of my tops had been lost... When I complained about this and point 4 below, they did offer compensation, but I had to send a recepit of a new top and fill in forms etc. hassle. 4. After a long week of work staying at this hotel I was looking forward to sleeping 8 hours until leaving on Saturday. The Friday partying however started already at 4 pm with a DJ. I had the room facing the courtyard and asked the manager how long the partying would continue. Oh we have a curfew at eleven in Durban, she said, it will definitely be quiet after that! I’m not from South Africa so I believed her and felt OK I can sleep from 11 to 8 am, that’s OK. My room turned out to be just above the party and it felt like it was IN my room. I was trying to finalise my work from 21.00 to 23.00 with the boomi

Location is good enough if you are conducting business in and around the city of Durban and not expecting anything more than a very basic 3 star experience. Even so, the value for money is not great. Rooms are clean, but need a little TLC here and there. Colleagues said their beds were very uncomfortable, but I clearly got lucky, as my bed was very comfortable. If you order from the a la carte menu, be prepared to wait a long time for your food to arrive. Same applies to drinks orders. Seems as if they were still on skeleton staff post Covid, or maybe they were unprepared for the influx of people attending Indaba. IMO, City Lodge is much better value for money.

The slowest service in the world. Meals can take up to an hour to deliver. Rooms are tired. Hand towels for bath towels. Single beds are extremely small. Tried this hotel instead of City Lodge. Never again.

Great experience,room was super clean ,staff were attentive,food was yummy. Also the view from our room was lovely. We definitely will be going back ❤️ A must stop by is the spa,that was so relaxing and refreshing. Also breakfast in the morning was really good

We stayed here for 2 nights... let’s start with the positives, it’s a newish hotel, nice swimming pool and a very good tour guide TJ tours who is willing to taxi wherever and whenever. Our main issue was the location for tourists it is not good... car needed or to use a taxi service. Upon check in the staff were not the most professional... basics need brushing up on. Overall if this hotel was in a better location (UMHLANGA) we would stay again but it’s not. For any tourist reading this please book close to Umhlanga.