Guest User
October 25, 2024
I had a very disappointing stay at this citiinn hotel hotel. The rooms were shabby, poorly maintained, and had an unpleasant smell. Despite requesting a room change, the reception staff were unhelpful and did not accommodate the request. To make things worse, the hotel repeatedly called to ask what time we would arrive, and if we didn’t respond, they would release the rooms to other guests. It felt like they prioritize other bookings over those made through platforms like makemytrip, and good rooms are not blocked in advance. Overall, the staff was arrogant, and the service did not justify the cost. This hotel is not delivering value for money