The Wellem Dusseldorf, Part of Hyatt Reviews

Nice 👍

It's not a 5-star hotel, the service is super poor, and the cleaning directly rushed in without knocking on the door

The bed is small, everything else is good

這是本次歐洲行，最貴的一個酒店，本來抱着很好的期待，最後是無盡的失望。 因為是歐洲盃去看球，這個酒店屬於凱悦集團，我非常信任凱悦，就定了套房。遇到了幾個問題，給大家避雷: 1這個酒店是法院改造的，非常特殊，所以進門的時候，行李全靠門廊小夥和自己提上去，我的行李很多很重，我認為這很不合理，也很費勁。 2我預訂是雙床行政套房，既沒有給雙床，酒店也沒有設定行政樓層。最後告訴我滿房了，不能調整。我提出給我加個床，來解決問題。 3打掃衞生不靠譜。卧室一個床，它還不乾淨，床頭枕頭下一個死蒼蠅，噁心壞了。我立刻告訴前台來換，也沒給補償。還是攜程靠譜，給我補償了幾百塊錢，表達心意。我覺得一個酒店衞生這麼差，也很難做的好。 4早餐食物發黴。早餐品種多，但都難吃。水果還發黴！這個真的醉了，噁心極了。品控一塌糊塗。 5早餐服務差。服務人員態度惡劣，愛答不理。這是其他酒店一點沒遇到的，這個酒店特別明顯。 6比賽當天不給用餐廳。7.6那天比賽日，我們去看球前，出發之前想去pitti 吃頓飯。結果告訴我，不給使用餐廳，原因不明！ 這個酒店如果一個晚上2000，我覺得也就算了，也就這點水準。拜託，這是6000多9一個晚上的酒店，這個服務水平也太差了吧！ 特別是死蒼蠅、發黴水果，噁心到家了！請大家抵制這個酒店，不要去！

完美無話可説，甚至樓下還有大三角鋼琴

I recently stayed at The Wellem with my family, and unfortunately, my experience did not meet the expectations we had for such a prestigious establishment and more so as now repeat clients of this place. While a few team members were courteous and supportive, the overall service across many segments fell really short. We faced several concerns and escalations during our stay, which were not handled in a professional manner. When we raised our complaints, the response from the front desk staff was unprofessional and dismissive. One staff member even made sarcastic remarks, which was both surprising and disappointing given the hotel’s reputation. Despite the positive interactions with some staff members, the way our concerns were addressed was unacceptable and has left us questioning the level of service at this establishment. We hope the management takes these issues seriously and implements the necessary improvements

I had a terrible experience at The Wellem Düsseldorf. The customer service during checkout was unhelpful and dismissive. To make matters worse, my Hermes cap was stolen from my room, and the management did nothing to resolve the issue. This lack of support and negligence has left me deeply frustrated and disappointed. I expected much better from a hotel of this caliber. The front desk staff were unprofessional and disrespectful. My family and I have been regular guests at the hotel, and we have always valued the service provided. However, those individuals conduct has been repeatedly discourteous and unprofessional. I won’t be recommending this place to anyone

The best hotel to stay at, location, staff, hotel everything! I highly recommend it! This is our second time stay and if we have a 3rd visit believe me this will be it!

Beautifully designed hotel with wonderful staff in a great location... Checks all the boxes for a wonderful stay whether for a short or a long term stay.

My family and I recently stayed at The Wellem and had a wonderful experience. The staff were all very friendly and helpful and the hotel was very clean and well managed. Every encounter with hotel staff was very positive. The desk staff scheduled transportation for us on multiple occasions and also accommodated our need for an extra night due to a flight cancelation. We would definitely return and hightly recommend this hotel to anyone traveling to Dusseldorf.

I stayed at the Wellem in Dusseldorf in June 2024. It was a great location with food, shopping and sight seeing all a stone throw away. The Wellem in itself is an immersive experience where you can enjoy History, Art and Luxury.

Excellent hotel with a great location. Highly recommended. The staff from all departments, food service, bar all were excellent. Very happy.

If you are going to Dusseldorf don’t miss your chance to stay in this amazing hotel. It is full of charm and the rooms are really big. The staff are friendly and very welcoming. The food is great and breakfast has excellent choices.

One or two small details were missing for a hotel of this standing which would have been expected, in our opinion.