Victoria Hotel

It is impossible to describe the disgust and disappointment that my mother experienced during her stay in this "hotel", if an ordinary block of flats without a reception can be called that. When she arrived, in the evening, she found no one in the "hotel". Waiting in the cold outside the door was the beginning of a disaster. Her late return was confirmed by the "hotel", but the staff seemed to be completely indifferent to it. Thanks to the kindness of another person renting or living in this block, my mother was able to warm up at least for a moment in a strange apartment. After an hour of searching for the hidden key, because there was no mention of it, she finally got into the room. And what? The temperature there was freezing! She tried to heat the room with a radiator for three hours, but it didn't help. So she was lying under the covers all this time, with a jacket and a scarf inside! This is outrageous! The room was located in the attic with an extended window that cooled the entire room - it was impossible to sleep there without getting sick if the radiator was not turned on early enough. My mother was there for business purposes and couldn't afford to lose her voice overnight. She paid over 300 euros for two nights in a place that treats guests this way. When she contacted the staff, they arrived with a blanket. Seriously? A blanket when the person is lying all frozen? After no help, my mother finally left this fake hotel and had to find another place at her own expense for another 500 euros for two nights! Despite requests and even arguments for a refund, this "hotel" does not want to refund the money for this tragedy. I warn everyone - avoid it!

Location : Perfect, 1 min walk from Altsadt where all restaurants, bars. 1 min walk from Metro Station. 4 min walks from Shopping Area ( all brands ). Room : Superb, Very clean, well decorated, modern and Comfortable. Staff : very helpful even though they don’t have a reception.