Courtyard by Marriott Duesseldorf Hafen Reviews
Courtyard by Marriott Duesseldorf Hafen
Speditionstraße 11, Dusseldorf, 40221, GermanyView Hotel Details
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Courtyard by Marriott Duesseldorf Hafen Guest Reviews
4.1/5
Very Good
58 review
Verified reviewsLocation4.0
Amenities4.1
Service4.1
Cleanliness4.1
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Positive reviews(27)
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Negative reviews(5)
Guest User
King Room
Stayed in Jun 2024
Business travelers
2 review
Outstanding
Posted on Aug 21, 2024
Close to public transport, friendly staff. overall perfect for my short work visit.
Anonymous User
King Room
Stayed in Oct 2023
Business travelers
8 review
Outstanding
Posted on Dec 18, 2023
Nice hotel nice hotel nice
Guest User
King Room
Stayed in Oct 2023
Business travelers
8 review
Outstanding
Posted on Nov 3, 2023
Good location, great breakfast, always happy to stay in Düsseldorf
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Jiating
High Floor Two Doubles Room
Stayed in Dec 2021
Family
9 review
Posted on Dec 27, 2021
The hotel is far from the city, the service attitude is good, the facilities are average, the breakfast is average, I personally don't like it
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Guest User
King Room
Stayed in Aug 2024
Business travelers
3 review
Posted on Aug 23, 2024
청소 상태는 깨끗한 편이고 조식도 괜찮았습니다.
기차역에서 거리가 좀 있는 편이라 접근성이 그리 좋지는 않습니다. 주변에 상점이나 편의점이 없어 불편함이 있었습니다.
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Guest User
Smaller Queen Room
Stayed in Aug 2024
Business travelers
7 review
Outstanding
Posted on Aug 10, 2024
位置優越 入住感覺很好
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Guest User
King Room
Stayed in Aug 2024
Business travelers
1 review
Outstanding
Posted on Aug 29, 2024
위치가 좋아요.
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Tony W
Stayed in Apr 2024
Business travelers
Posted on Apr 26, 2024
Had booked for 3 nights, well in advance for business meetings. I arrived at 11pm to check-in, to be told that the hotel was overbooked, and I had to go to another Marriott hotel. Whilst discussing this, three more guests arrived to check-in, and all had rooms available. I was given no explanation about reasons for picking me to be moved, and no explanation why they did not inform me in advance. The receptionist was polite, but unable to do anything except pass on the message that I had no room. I was transferred by taxi to another Marriott somewhere in Dusseldorf. Check-in there was delayed by a discussion about which hotel was going to pay my taxi fare. Have stayed in the Hafen hotel before, and it is pretty good - nearby some decent restaurants - but it is going to be difficult to return after this experience.
Response from Property: Dear tonyw425, First and foremost, allow us to express our sincerest apologies for the inconvenience you experienced during your recent visit. We understand your frustration and disappointment, and we deeply regret that your stay did not meet your expectations. At Hotel Courtyard by Marriott Duesseldorf, we always strive to provide exceptional service and accommodations for our valued guests, and it is clear from your review that we fell short during your recent visit. We want to assure you that the situation you described is not reflective of the high standards we aim to maintain. We appreciate your understanding regarding the receptionist's role in conveying the message about the room situation. Our front-line staff members always strive to be as helpful as possible in challenging situations. It's reassuring to hear that you found our hotel location convenient and enjoyable in your previous stays. We sincerely hope that your recent experience does not deter you from returning. We would be honored to have another opportunity to serve you better. Once again, please accept our apologies for the inconvenience and thank you for your feedback. It helps us identify areas where we need to improve. We hope to have the pleasure of welcoming you back in the future. Kind Regards, Lucas Rödiger Assistant Front Office Manager
elpndj
Stayed in Nov 2023
Couples
Outstanding
Posted on Nov 30, 2023
I’ve stayed at many Marriott Courtyard properties over the years, and this is undoubtedly the nicest version of this Marriott brand that I’ve ever stayed at. The hotel feels more like a Marriott than a Courtyard, with a nice bar and restaurant and outstanding service. The location in the harbor area offers a nice setting with views of the Rhine River and ample dining options. It’s also an easy walk to the Old Town area, where we visited the Düsseldorf Christmas markets. A special shout out to the staff, particularly Kevin and Jessica who helped make our stay particularly enjoyable. If we’re in Düsseldorf again, we’ll definitely stay here.
Response from Property: Dear eplndj, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Duesseldorf Hafen. It is a pleasure to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Your feedback has been shared with the hotel team. Thank you for staying at the Courtyard Duesseldorf Hafen and we hope you choose to create more memories here whenever your travels bring you back to Duesseldorf. Best regards Jessica Kunz Cluster Operation Manager
Guest User
Stayed in Aug 2023
Other
Posted on Aug 25, 2023
This hotel is a bit strange, lackluster, and has a feeling of desertedness. Young man who checked me in was very unpersonal, bit robotic. Lady at front desk was more friendly as were some other staff. Staff at breakfast and bar also okay. Knew it wasn't near the city center, but had hoped for a more energetic place as has been my experience at the Courtyard Marriott (in other international cities). Quite the opposite. Room faced brick wall and I paid full price. I stayed several nights and there was limited customer service. Housekeeping was a joke! The room was spacious, but then again, this was paid for. To end on a positive note, when checking out, I noticed the complimentary fruit and juice in the lobby which is a nice touch.
Guest User
Stayed in Aug 2023
Other
Posted on Aug 16, 2023
The staff are not experienced in customer service. Not at all friendly or helpful. The room I had was facing a brick wall & the decor was dull & uninviting. The awful & dated bathrooms have been mentioned previously. There was nobody to help take my bags to my room. The hotel itself is located on the hafen but it is on a dead end fork of the harbour. It is a long 25 minute walk to the old town or you have to take two trams. Taxi was easier but obviously more expensive. The breakfast/dining room was dark & uninspiring. Judging by the price I paid, I mistakenly thought that breakfast was included, but it wasn’t so I went to the Hyatt Regency a few minutes walk away & had a wonderful dining experience there. I would advise not to stay at this hotel. If you do, you will be disappointed. There are other hotels in the hafen area which charge the same or less but offer much more.
Response from Property: Dear Daydream16241727402, Thank you for taking the time to share your valuable feedback. Honest Feedback is very important for us, as it helps us to work constantly on the total satisfaction of our guests. I am sorry to hear that we could not met your expectation and for this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. As we are not a full service brand, we do not have a bell boy who can be assistant with the luggage. Please rest assured that your comments have been shared with the team in an effort to improve our service standards. My team and I will do our best, to create a perfect stay for you the next time. We hope you choose to stay with us again whenever your travel needs bring you back to Duesseldorf. Sincerely, Jessica Kunz Cluster Operation Manager
Guest User
Stayed in Jan 2023
Business travelers
Outstanding
Posted on Jan 31, 2023
This was our 3rd stay while my husband was in Dusseldorf on business. We were so pleased to see some of the staff was back after Covid, as they always make our stay so pleasant. Zeinab is the hostess with the mostest, and Marcel and Tommy are excellent chefs, serving a delicious breakfast. Tommy even made me a special little cake for my birthday! Every evening Sabina, who has a winning personality, would serve us drinks at the bar and dinner a couple of evenings. Everyone goes out of their way to meet our needs and make us feel welcome. The hotel is very comfortable with every amenity needed. The location is close to several excellent restaurants, a little market, and a lovely walk to sit alongside the Rhine River. The Altstadt is a little bit of a trek but very doable. If you need an excellent taxi driver, have the desk staff call Mahmud.
Guest User
Stayed in Jan 2023
Solo travelers
Very Good
Posted on Jan 31, 2023
hotel located in As Seestern, business area of Dusseldorf. Comfortable hotel and rooms, good breakfast and smiling service. Restaurant for dinner is ok. They offer fruit for free in reception and give you a route for jogging. Good choice for business
Guest User
Stayed in Jan 2023
Other
Outstanding
Posted on Jan 31, 2023
I think I got an upgrade since I had a view of the water, but the room was a great size and the hotel is in a perfect location. The staff was super nice, and I loved the snack bar. lol I had breakfast most mornings and it was good enough. Overall I would stay here again.
Guest User
Stayed in Jan 2023
Business travelers
Very Good
Posted on Jan 28, 2023
Breakfast chef and waitress very happy and welcoming. Breakfast buffet is very limited with not enough choices.Eggs chef is a very nice option but the rest was not good enough. 24 euro for 2 fried eggs and some bacon is a lot. Bar should stay open longer at night. The wellness center very neglected and unwelcoming. Needs a multi machine with a bench press. The sauna very neglected with broken dispensers, broken lockers. After i finished and showered had to walk almost barefoot back to the room as no slippers or Robe. I was in 302 very spacious room. Wifi was very good. Water pressure was very good and quality soap. With a few improvements you can do a lot better.