Kevin
September 27, 2023
The hotel itself is great, I’ve stayed there plenty of times before, however this is the first time I’ve used trip.com to book, unfortunately when putting in all my info it appears trip.com switched my guest name with mine on the reservation which caused all types of confusion and had my card charged double because the hotel couldn’t find the reservation because it wasn’t under my name. I eventually was refunded but all of this happened on my birthday weekend… so yea not the best experience