Hotels near Otter Garden Centre, Ottery St Mary, East Devon District

Having stayed at the Jury's Inn chain of hotels previously in other cities we decided to stay at the hotel when we visited Exeter. The hotel enjoys a great location and the facilities are ok but unfortunately the servicing leaves a lot to be desired. There is no mention of this anywhere on their website and you are not told at any stage when you book and you only find out once you have paid and visit your room. On entering your room you find a nicely laminated note from the management advising you that your rooms will not be serviced on short stays. The management are using the excuse of the Covid pandemic to save costs and avoid doing your beds, emptying your bins, changing your towels, replenishing your toilet paper and the complimentary tea/ coffee. This is now only provided on request.My previous experience of this chain of hotels was that you also had a small fridge in the room and you were provided with complimentary bottles of water, this is no longer the case. Effectively the client experience has been watered down yet the prices remain the same. The client experience received from the staff was inconsistent, some were great others were very unhelpful. The hotel is not cheap and based on their current offering way overpriced.

One night Birthday stay. Lovely hotel and great room. I’ve read previous reviews but we found the staff were very competent and polite, nothing was too much trouble. We found our room quiet with no disturbing noises at all. Beautiful restaurant and bar area and breakfast was lovely. In the room there was a lovely Birthday plate of chocolates so Thankyou to whoever went above and beyond on that one. Thankyou to all the staff, we will be back 😀

Being used to the likes of other budget hotel chains when on business trips I was looking forward to my stay however feel let down given the prestigious reputation of the Mercure brand. The hotel building itself is beautiful and the room was modern in decor, however unfortunately the building fabric had not been modernised leading to an uncomfortable night. The room was very warm with a single window that only opened slightly and no air conditioning/fan provided. Even on a cold September night the room was uncomfortably warm into the early hours. My room was positioned opposite what seemed to be the kitchen/some sort of generator/heater which kicked in at 6am in the morning waking me up as the window had to remain open to keep the room cool. The range of breakfast was good (cooked breakfast, pastries, cereals, continental), but sadly the quality was quite poor. Despite being the first person at 8am on a Sunday the food was cold overall and the sausages and bacon were very tough and leathery. The staff on every interaction were helpful and polite, especially the receptionist when checking in. Overall a disappointing stay and sadly not the first poor experience at an Accor hotel.

We had an overnight stay in this wonderful place recently. The Lady that runs it was fantastic and had everything ready for our arrival. We decided to eat there that evening and I'm glad we did. Not only was the food excellent but we thoroughly enjoyed the company of the villagers. Breakfast was also lovely and using local produce. This is a real country inn serving its community in spades. The gorgeous church is just over the road and is well worth a visit as is the surrounding area. We'll be back.