Holiday Inn Harrisburg (Hershey Area) I-81

Pool appeared not to have been chlorinated recently, had no towels or lighting.

We had to book a different hotel, because the place was closed because of a water leak, ******* has contacted a hotel, and we have going to get a complete refund, thank you ******* for taking care of this so promptly

Not a good place to stay for a litany of reasons. Quality of rooms, aggressive communication and lack of understanding of billing charges after our stay. Our bathroom appeared to have some mold and a facet that was not secure. We had to call the cops on the employees after they ambushed my wife and I at dinner in the hotel about an error they had made and we felt threatened by the employees, at which point we were asked to leave in agreement of a refund that we never received. In fact we were charged approximately $300 extra for charges we have been unable to figure out what they are for. Not sure a lawyer is worth such a fee but best to stay somewhere else.

The room was okay, restaurants were good and it was nice that they were in the hotel. However in the evening there was no hot water. When we tried to call the front desk we realized the phone cord on the phone in the room was cut. I then called using my cell phone and was only able to get through to reservations. After 20 minutes of trying to get the front desk I gave up.

Meeting rooms are very nice, staff was very friendly and helpful. Rooms could use some updating including more lighting and USB chargers.

Staff waa great, however the side entrance doors took about 15 swipes of my key card to work, bathroom tub was leaking onto the floor, and overall just dated. Little bit of modernization would go a long way.

This hotel is being renovated but I didn’t see any construction taking place. DO NOT stay at this hotel. The room we had (233) is circa 1970. The door lock failed freqently. Had to go to the desk and get a new key card. Still was hard to use. Another guest also had problems. Hotel person admitted having trouble with entry locks. The bathroom has a tiny one bowl sink. The stool and shower is behind a door that you have to push shut. We stayed two days and the shower temperature was always luke-warm. The tub is small and old and drains VERY slow and the water builds up over your feet quickly. The tile grout is grungy. Yuk! No hooks for towels. Fixtures are old. The bedroom curtains drape over a chair positioned in front of the window and the block-out curtain is ripped in places and repaired with black tape on the reverse side, but sunlight still exposes the rips! Looks terrible. Lampshade on one side of bed is crooked and loose. Ceiling is popcorn finish revealing the age of the room. Furniture is old and out-of-date. The beds sag. Woodwork banged up. On top of this, they forgot to make-up our room after the first night. I had to find a housekeeper to get towels. I can’t belivee Holiday Inn would let a room/hotel get to this condition. There is only one small SLOW elevator. Twice we decided to take the stairs instead because of the line to get on was so long. I’m very disappointed and have noticed there is an inconsistency in the quality of Holiday Inn’s.

Hotel is.so close to the ******. Hotel is nice, dated , but clean, they had signs saying renovations are coming this year. Staff was very friendly. It has a small bar and restaurant.

No hot water when I went to take a shower. Toilet would not flush properly. Desk staff said dismissively, “Sorry, it’s probably because a lot of people are showering at one time.” No offer of compensation. That guy’s colleague at the front desk said, “We’re down to one boiler.” safety, and comfort, of which hot water is a big component, are the basics of good hotel service. There is not good service here.