Harper MT Haryono by Aston Reviews

Response from Property: Dear Mr. Chapman,Thank you so much for your positive review about breakfast at our hotel! We are delighted to hear that you enjoyed the variety of options we provide. We always strive to offer the best selection to ensure our guests start their day right.We truly appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.Best Regards,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Mrs. Susiana,Thank you for sharing your thoughts about your recent stay with us. We are glad to hear that you found our property pleasant, but we are truly sorry to learn that the quality of amenities and the level of service from our staff did not meet your expectations.Your comfort and satisfaction are our top priorities, and we regret any inconvenience you experienced. Please rest assured that we will address your concerns with our team to ensure improvements are made. Providing warm and attentive service is something we strive for, and we will work to ensure all our guests feel genuinely welcomed and valued.We appreciate your feedback, as it helps us grow and improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Best Regards,Ahmad RoviqDuty Manager

Response from Property: Dear Mr. Haryun,Thank you for your time in sharing your experience at the hotel.We are very happy to hear your review and apologize for the inconvenience. We take your input seriously for our future improvements. In response to the unsatisfactory service provided, we apologize. Regarding this problem, we will immediately follow up by carrying out training and coaching to ensure that, in the future, it will be even better for the comfort of guests staying. Hopefully this doesn't reduce your confidence in not returning to the hotel. Your input means a lot to us as motivation to continue to improve the quality of our services.Once again, thank you for making our hotel your choice, and we look forward to welcoming you back to Hotel Harper.Best regards,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Sir/Madam,Thank you for sharing your feedback about your recent experience. We appreciate your suggestion regarding the variety in our food menu, particularly in the selection of cakes and snacks. Your input is valuable in helping us improve and cater to our guests' preferences.Rest assured, we will review your comments with our culinary team to explore how we can enhance our offerings to better meet expectations. Should you have any specific suggestions or preferences, we’d love to hear them so we can further tailor our menu.We hope to welcome you back in the future and provide you with an even more enjoyable dining experience.Best Regards,Ahmad RoviqDuty Manager

Response from Property: Dear Mrs. Dina,Thanks for leaving us such a wonderful review.We are thrilled that you loved your experience; our staff will definitely be happy to know what you have to offer. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.So thanks for your wonderful rating and we look forward to seeing you again.Sincerely yours,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Mr. Setiawan,Thanks for leaving us such a wonderful review.We are thrilled that you loved your experience; our staff will definitely be happy to know what you have to offer. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.So thanks for your wonderful rating and we look forward to seeing you again.Sincerely yours,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Mr/Mrs. Kw,Thanks for leaving us such a wonderful review.We are thrilled that you loved your experience; our staff will definitely be happy to know what you have to offer. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.So thanks for your wonderful rating and we look forward to seeing you again.Sincerely yours,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Mr. Noviandi,Thanks for leaving us such a wonderful review.We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Mr. Stevan,Warm Greetings from Harper MT Haryono Jakarta.We are very happy to hear from you and your input means a lot to us as motivation to continue to improve the quality of our services.We apologize regarding the level of cleanliness in the room which was beyond your maximum standards and caused a less than memorable experience while at the hotel. We will conduct "Refreshment Training" for our staff to continue to improve cleanliness standards continuously.Hopefully this will not be a reason not to return to the hotel. Thank you for taking the time and providing great feedback.Best regards,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Mr. Rangga, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Hermawan Priyatna. General Manager.

Response from Property: Dear Mr. Surya,Thanks for leaving us such a wonderful review.We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Mr. Dwiki,Thanks for leaving us such a wonderful review.We are thrilled that you loved your experience; our staff will definitely be happy to know what you have to offer. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.So thanks for your wonderful rating and we look forward to seeing you again.Sincerely yours,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Sir/Madam,Thanks for leaving us such a wonderful review.We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hermawan PriyatnaGeneral Manager