The Bruce Hotel

My room had an absolutely foul smell from start to finish. The customer service was terrible as I wasn’t even shown where my room was. The bath room was extremelly dirty, I wouldn’t have even used the bath as it looked as if it hadn’t been used for weeks. My room was so uncomfortable I felt like I was lying in dirt. Both me and my friend were extremelly unimpressed.

Nice cheek in the carpets nd gd clean room had a shower no bath the rooms need look at staff very nice

Our experience was terrible. On arrival after an eight hour car journey we were advised that there was no restaurant or bar facilities. There was only one staff member on site covering reception, so no management to complain to. We then had to leave the hotel and search for somewhere to eat. Got back to the hotel to our room only to discover that the TV didn't work. There was no batteries in the remote control. Night Porter put batteries into the remote but TV still didn't work. We then discovered that it was the wrong remote for the tv, so he changed the remote and finally got tv to work. The bed was extremely uncomfortable, therefore, had a really bad nights sleep. In the morning I needed to use the hair dryer but unfortunately the attachments didn't fit, so had to go to reception and ask them to replace it. We were unfortunately booked into this hotel for another two nights, and in that time there were no staff or management. If you wanted to change bedding then you had to do it yourself. In my opinion this hotel should never have been opened as they were unable to provide any service. There was nothing on their web site stating that there were no facilites, otherwise I would never have booked. In fact they were advertising their new restaurant. On checking out I asked reception to pass on my complaints to management and was assured that someone would contact me. I have been home now for over a week and no one from the Bruce hotel has been in touch.

Nice hotel with a comfortablebed, check in staff fantastic. Onsite underground parking is a bit dingy, could do with brightening up and better lighting. Stairs from carpark to reception need new carpeting as very soiled and spoils the overall feel of a nice hotel. Would I stay again? Yes.

Probably was a top class hotel in its day. Tired and grubby looking,room not clean no restaurants or bar open. Breakfast served in a bag overall we were not impressed

The hotel is so run down it automatically puts you into a negative state of mind immediately. Carpets doors walls stairs everything was ragged torn and at least 40 years old. If I had known the hotel was like this I would never have booked. To cap it off the lift was broken too… and the free breakfast wasn’t available as the receptionist said “I have no idea what is happening with the kitchen. I don’t think anyone is there so there will be no breakfast”

It was comfortable and lovely staff.

Having used this hotel previously, we knew the layout and the routine/operation of it. My Husband described it as 'shabby chique' due to the age/decor within the hotel, stair carpets are badly worn & only service lift working (the guest lift hasn't worked for several years) We booked with breakfast which was nice albeit attention to detail could have been better via the waitress. We were greeted 'pleasantly' on several occassions by the numerous reception staff however there was one male receptionist that we felt was abrupt, cheeky and lacking good customer service skills. I wouldn't hesitate booking again as it was in a good central location for our needs. We did notice that on the 2nd floor there was a smell of stale cigarette smoke even though the rooms displayed no smoking signs.

The staff was very rude told us if we didn’t like it go somewhere else,asked where the nearest place to get food from after travelling 11 hours and stuck in traffic to be told google it absolutely won’t be back the lift was disgustingly filthy