East Syracuse Hotels with Airport pickup service

I used it during my business trip and I was able to spend the perfect day on business trips. Thank you for your excellent service when staying. I leave after using it well.

We check-in very late around 4:00am due to our late flight and 1 missing piece of luggage. Got our room promptly, but the bath tub was choke and dirty. Tried to change our room, but was told that there was no other available room, but they sent someone to fix it in the morning. The hotel is pretty basic, more for people with own transport. Location wise, there is not much around the area, but we found Denny's within walking distance. There are a couple of other eating places as well, though we didn't try them.

1st, I have been there for over a 7-month stay. So I know the place very well. The general manager as of 9/2022, seems to me, fits more as an ASSISTANT manager. Whoever is doing the hiring doesn't seem to know how to do it well. They consistently hire low-quality people who don't think well. I consistently wonder how she got the title ”General Manager”. The general manager is a little bit too nice to people and they overrun her many times. Considering this hotel allows pets, dogs, and cats in particular, along with people consistently walking in and out of the hotel, you would think they would keep their rugs clean! NOPE! The main hallway rugs are only cleaned once every 2 or 3 months IF THAT! They don't seem to care or be aware much of the cleanliness of the hallway rugs. They can't keep employees for more than 3 months. I counted the amount of time new employees stay at the hotel and I counted on average they stay a max or less than 3 months. Looking at it from an employee's point of view, it doesn't seem like a fun place to work lol. The night staff aren't very competent many times. They only hire 1 front staff member in the front for the night. The logic in that? I don't know! One front staff member went out for a smoke and had 3 guests (including me) waiting at the desk for over 5 minutes. He came back, looking at his eyes I can tell he wasn't smoking cigarettes lol! Their housekeeping process is weird. Instead of giving the guests the option early on to ask for housekeeping when the guests want it, the hotel seems to feel it's best to send a housekeeper to your door anytime between 9-11 am, knocking to see if you want housekeeping. That can be VERY annoying to many guests hearing ”Housekeeping” at 9 am in the morning during a quiet and peaceful morning. Speaking of low-quality staff, there are many times when the housekeepers don't clean well also! Many times they do a half job! Then, the staff/managers don't do a great enough job telling the guests to place their trash in the TRASH ROOM and NOT outside of their door! It should be common sense in general for guests to know not to place their trash outside their door while staying at a hotel. However, many people don't understand common sense these days and don't think well for themselves. This is why I feel the managers should make it their goal to speak with specific guests who leave their trash outside their doors. If this is to be a hotel of cleanliness, wouldn't that be OBVIOUS to be aware of this matter and stay on top of it? Oh, they only have 1 maintenance guy who ONLY works M-Fri! When I heard that I was like WHAT? They literally only have 1 maintenance guy on their staff and NO other one in general, and he only works m-fri 9-5 pm. Does that make sense? Imagine if you have an emergency on a Saturday night. Think you can wait till Monday? Depends on the emergency. That's IF the guy even remembers to get to your room Monday at that lol! Overall,

This Residence Inn is okay nothing special and needs work. The staff was friendly and helpful to me although they seemed new or not really caring or apologetic of issues that occurred to Marriott returning Elite members. Marriotts website says the rooms are newly reflashed. They are not the rooms are hurting they look old and worn. From what • I saw they only changed a few things like the carpets, cabinet doors, new appliances(that still looked old) and the bathroom floor. That's it they definitely did it on the cheap they should of done the it from the ground up. Our room was very dark with dead lights and lights that just did not work. Our bathroom sink was clogged to. So we went down to the front desk asking if maintenance could come and fix some things. I was told there was no maintenance on property but I could have the tool to unclogged the sink. I sad no that's not right to have me do it(I am above a Elite member). So we got another room again this room was very dark but everything did work. It was missing the TV remote but I got one at the desk. I guess my point is this hotel has a big maintenance issue and I would say some issues without staff on how they treat returning members. The hotel is old and it shows and a lack of maintenance the place will just continue getting worse. It was very clean and did not have any bad smells. The location is okay it's not fair to the city, stores, SU but there is nothing to do around the hotel grounds. Being said stay at this hotel if you want a big room some kitchen amenities but don't expect a true Marriott experience or service and a badly renovated room.

The location and price for great the receptionist was even helpful when we had trouble with the key cards. However, there is absolutely no hygiene in that hotel the hallway smelled like sewer, and there were dead flies, just laying on the windowsill of the hallway window. The doors had looked as if someone had broken into them before dents on the locks. When you actually get inside the room, you were in into more problems in terms of the sink, being rusted with paint chipping off and in the bathroom, the shower had yellow stains and hairs all over it, despite the room having been cleaned. The room had like 4 outlets and only 2 of them worked. The bed was fine just had some minor stains on the bed head. Overall if cleanliness is important to you. I do not recommend this hotel.

Newly updated interior of room, fresh paint, new flooring, updated bathroom fixtures. Very comfortable bed and fresh linens. Breakfast included was well stocked with many options. Would 10/10 recommend.

Room was clean and bed was comfortable. Our flight out of Syracuse was cancelled and we needed a place to sleep. Called Super 8 and they sent the shuttle to pick us up from the airport. After a good night sleep and a nice hot shower and another free shuttle ride back to the airport we were on our way. Desk clerk and shuttle drivers were very friendly and helpful. Thank you Super 8 for making what could have been a major situation into a minor inconvenience!

Stayed here overnight while traveling to the North East on a Tuesday night. We are Diamond members and utilize the online check in services when available. It allows you to choose your room and get a digital key (in some cases). We had done this but the digital key was not working, so we went to the desk to get a key card. The gentleman working had not acknowledged us when we arrived (usually at least a greeting us given) and was actually outside smoking, visiting with someone sitting outside and on his phone when we came back down for a key card. He pulled himself away to get us the key card, surprisingly not even checking ID or our check in information. No mention of being Diamond members (we have done this enough to know they have a practice of saying “thank you for staying with us and being a Diamond member” and then offering water or something else. None of that…. He appeared to have no interest in us as customers. The room was clean and everything else about the place was nice. Always appreciate the lotion, soap and shampoo dispensers in room. The rooms are simple and modern which allows for a reasonable stay, especially when just a quick overnight stop. It is Located next to a Costco and small shopping area so it was easy to find gas and a place to eat - very convenient. The water filling stations at Tru are appreciated and we always have our refillable bottles along when we travel. Breakfast is available - omelets, sausage, pancakes, yogurt, cereals, juice and coffee. At breakfast the Coffee was out but when we mentioned it, the morning clerk gladly brought out a new pot.

Find your Syracuse home away from home at our extended stay hotel located in East Syracuse. This thoughtfully situated all suite property offers apartment style guest suites with fully equipped kitchens. Just off the New York State Thruway, places patrons within minutes of the areas top corporate destinations and attractions from Hancock International Airport to Syracuse University. We are only 7 miles from Crouse Hospital, 2 miles from Commonwealthand 6 miles from SUNY. In central New York the hotels guests find big name businesses including Carrier Corporation, Spectrum, Bristol Myers and Lockheed Martin. Guests can count on an easy commute with Interstates 90 81 481 and 690 just minutes from the hotels address in Syracuse NY.Those visiting Syracuse for leisure find plenty to do within a short drive of the hotel. The Museum of Science & Technology MOST offers interactive kid friendly entertainment as does a Syracuse Chiefs baseball game at NBT Bank Stadium. Shoppers love exploring the Destiny USA Mall and Orange fans enjoy the easy commute to SU. While in Syracuse NY you are assured of all the convenience of home with 24 hour services including laundry facilities and a Fitness Center. We feature six electric car charging stations. Pet friendly suites and a pet walking area accommodate furry family members too. So come stay for a night or stay for weeks on end!

Came here for a Business trip and the first night was not so bad but then it just kept getting worse and worse we went two days without room service the tv is pretty crappy but surprisingly still works and what’s is this business of checking in the front desk just to go to a pool? Absurd.And in the mourning almost everyday there was no pancakes just coffee and some weird tasting orange juice I had to go out to eat every morning. The beds are also very low and the staff cleaning the rooms did not care at all about my stay.And I found a hair brush behind my tv that clearly shows that the cleaning crew doesn’t do there job properly.Also the blinds are not really blinds there see through. I had no towels to clean myself after 2 days of complaints.There were Cobb webs everywhere and the heat didn’t even work I slept cold for many nights and there was mole on some walls.Last time I came here everything was perfectly fine but as I can see the management has went down extremely.I would most definitely not recommend this hotel.