Fairfield Inn & Suites Odessa

We came in 30 mins early and the jennifer, the lady on front said I can't check in till 3 o'clock since there's no available room and she only have 2 housekeepers. I hace stayed in multiple hotels and no issues of checking in early. We stayed at the lobby and my kids started playing. She probably realized they are too loud.when I stepped out,,my son said the lady said got a call that there's 1 room opened up. . She asked which floor do I prefer? So I asked her, I thought u said 1 room ready?? Why asking for floor if there's 1 room ready?? She told me we'll I asked the cleaning lady to . Clean it for u.. she doesn't makes sense at all. I also went to gym and told them there's no water and all they told me was "I know". So if u would like to stay here don't expect for good customer service. They dont have that.

Great quiet room; great pillows. No hallway noise or road noise. Had occassion to go to the breakfast room at 7am to get some coffee. Lots of eggs, breads, cereals, etc. Went back with the famiy at 9am: Chocolate milk--gone Yogurt--gone Muffins--gone Bagels--gone Butter--gone Eggs--plain awful Oatmeal--old and crusty Packaged cereals--gone Just some white bread and hard boiled eggs. I truly hope management does not respond to this email with "we value your patronage and are sorry that we did not meet your expectations." It is very simple--make sure the breakfast room is stocked for all customers at all times. If management does respond--I would like to know their plan (in writing!) as to how to avoid this from happening for other guests

Maricruz Burney was a life saver and the biggest help in the world. So so nice and understanding and did everything in her power to accommodate us on a short notice. I am only staying at this hotel when I come to town.

My friend and I had an excellent experience at this hotel. We arrived into Odessa far later than we had expected on our arrival date, and we had booked a room at the hotel across the street to this Fairfield. We ended up on several very frustrating phone encounters with the Hilton across the street and even experienced the worst in person customer service I’ve ever received. We were then left stranded in an unknown town with nowhere to stay. We called over to this Fairfield inn and spoke with Marci. Marci was welcoming, accommodating, and sympathetic of our situation and made us feel at home after driving through the night for 19 hours. We really appreciated her help and kindness. When we finally arrived in Odessa and came to Marco’s Fairfield, we were very happy and so relieved to see that this hotel is very clean, well maintained and up to date! Everything in the room was clean and worked excellently. Thank you for the great experience Marci! We will definitely be staying here again.

What a surprise must change our own sheets as they claim due to covid the limit house keeping, makes no darn sense at all sure not adding to sanitation that way. Ohhh breakfast is a complete joke would be enough for a kindergarden kid probally. Can say place is good and quite with friendly staff amenities suck here

Hotel is fine but there is a loud noise from outside that whines all night long. If you are a light sleeper I would stay somewhere else. I was up all night. Breakfast was good and the room was nice and clean but I will never stay here again simply because I can not sleep through the night here