Eddleston Hotels with Pools

We booked a last minute stay on Saturday and I have to say that aside from the location, our experience was very poor for a four star hotel. Room - for the money, the room was in need of a refurb! Very tired and beyond basic. I wouldn't have said it was even particularly clean. The shower was barely a shower with the lack of power and the bathroom needed a good scrub. ( I couldn't even use it and went to pool shower instead) Dinner - we got told that they would be busy that evening in both the restaurant and bar: expected on a saturday evening and holiday weekend. We opted for the bar and had to eat early due to the supposed business as it was the only time we could get unless we eat after 8pm. Anyway we turned up and and ended up being only people eating apart from two/three other tables. We then asked for water ( no ice or lemon) and had to wait another 5 minutes to get the attention of the waitress to ask for glasses! I would have thought drinking out a glass was a basic. The food took a while and wasn't great. My partner had the linguine and it was watery with no real taste and I had the steak and ale pie ( couldn't taste any ale and wasn't particularly hot!) I decided to have pudding but again we weren't asked if we wanted dessert when plates collected. We sat around and and waited for nearly 30 minutes before partner went and got someone! In all this time no other people arrived to eat! It took over two hours to eat with all the waiting around! Breakfast - mildly better and hot option was OK and and good if compared to dinner. The porridge was lumpy and bland no matter how much honey you added and i would have expected more fruit and pastries like most hotels we visit have. Check out - didn't even get asked if we had enjoyed our stay!!! Clearly they don't even want to get feedback and given the standards I don't blame them. I would also say that on check in we had to ask times of facilities and receptionist didn't bother to even give us the code for the pool. We did formally complain by email and it won't shock anyone that we are still awaiting any sort of acknowledgement! Overpriced and a basic 2/3 star hotel at best!