Edgewater Spa Hotels

We have just returned for being here for two weeks as a family. Firstly welcome was great. Reception staff - Emily, Noami and Kim were lovely! really helpful and nice - Hilton you picked three nice people there for there jobs! We had the apartment room as there was four of us! - nice, clean tidy and amble space. Kitchen and fridge was useful. We were out for most of the day, but nice to come home, shower and relax. Breakfast was ample and nice, lots of options. All I would say is maybe do pancakes daily. I would have liked Baked Beans and Fried eggs, but the bagels and other stuff was fine. ALL of the staff were lovely, friendly and very happy. We would have no reason not to stay here again and would recommend it for families! There is a bus stop down the road - 5 min walk straight into the Port Authority in Central New York! for two adults and two kids the return ticket is $22 ! which is great. There are lots of restaurants locally which is great. I would defiantly come back here again if we have the opportunity. Hats off to you ! Thanks for a great stay. 100% Hilton :) xx

The initial room was DISGUSTINGLY FILTHYand the refrigerator was not working properly. Second room just as FILTHY!!!! Not given another opportunity to change rooms Was promised housekeeping would arrive to rectify the issues. It never happened! Each time I returned from work I found the room with the exact same issues. Front desk was of no assistance. On last night of stay Front Desk employee told me I could come downstairs and get clean sheets to put on the bed. The sheets that were on the bed were stained with bodily fluid and filled with holes. The bedskirt had a large red stain. There was a dead bug under the pillow. The balcony was covered in bird feces. The bathroom had no heat. The chair apolstery had a disgusting stains, some of which appeared to be of sexual activity origin. The bed table lampshade was severely stained. I took photos of everything!!!!! With all of these major issues, the owner sent word to the Front Desk Mgr. Taylor to offer me a 15% refund on my stay! 15% is equivalent to a spit in the face! Sadly, I had not checked reviews of the hotel prior to booking. Over the years I have stayed at several Choice Hotels and only once had issues with the condition of my room and the Manager immediately refunded me for the horrible experience. This hotel in Edgewater is completely unacceptable! I see there are good and even gleaming reviews from many guests so apparently there is a lot of inconsistency in the quality of housekeeping and staff. The breakfast offerings were abysmal!!!! Bargain basement pastries that were stale. No prepared oatmeal. Given packets that I suppose guests are supposed to microwave. Overripe brown bananas. Couldn't even get a cup of decaf coffee because the cannister was broken. Coomon sense would say to use one of the other cannisters to allow decaf drinking guests the same opportunity for coffee! I had to go out and buy breakfast items! Extremely low class establishment primarily staffed with low class employee service. Spare yourself the stress and uncomfortability by booking elsewhere. There is a Hilton within close proximity. I would think better accomodations can be found there. Best wishes to all for safe and enjoyable travels!