Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Location was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!

Positives were room clean and tidy, reception staff polite and courteous. Only area where we were let down was the service at breakfast and the quality of the food served. On the whole a positive experience.

A very average hotel, with a very dated feel, fixtures and fittings damaged or incomplete (light fitting with no shade/diffuser) so a very unpleasant naked lamp, tv bracket loose on the wall, pillows thin and lacking any substance, matress soft and unsupportive, taps very difficult to completely turn off, toilet systern didn't stop cycling, a very average place, that on the face of it looks better than it was, disappointing

Myself and my partner just joined the gym / Spa which are both lovely!! Gym is always clean and not overly busy as is the spa area. We like to go on a morning before work and it's not really busy at this time. We had breakfast there last week too which was lovely! Can't wait to do it again next week. The only issue we have encountered is a group of elderly people on a morning who meet there to swim. They give out very dirty looks to others getting in the pool and then visibly speak about you. We understand they may do this daily, but other people pay to be members also and have just as much right to be there... they will likely make some people feel uncountable and could potentially lose the spa business. I think they need to be informed that they do not own the pool and people will not tolerate dirty looks! We've let them go so far, but one more and I will likely ask what the issue is! As its just rude. They also take up most of the pool on purpose so others who want to exercise before work cannot swim really. Other than this group its a great place!

Staff were very friendly, helpful and attentive. The room was nice, clean, tidy and I had a comfortable nights sleep. Nice selection of food. Solo female traveler and felt safe at all times.

Hi Lovely hotel, very quiet, room service not great as tried them 3 times but received no answer on room phone but apart from that all fabulous food delicious staff lovely

Lovely stay in a great size family room. Swimming pool for the kids was great. Staff all friendly and very helpful (we had a visit from the tooth fairy whilst there 😊 ) Pancakes for breakfast made the kids day! Good location with car to lots of things. Would recommend.

We stayed for one night and to be fair that was enough. On arrival we were able to leave our car in the car park as too early to check in. There was no charge for the car park. There was a bus stop directly across the road a very regular number 7 bus took you into their lovely town with plenty of lovely shops, restaurants, bars and family run coffee shops. Check in was good and we found our room quickly. We were on the ground floor. Our room over looked the back garden which was very run down and in urgent need of a re vamp. Old garden furniture, wood work dropping to pieces and dead plants and weeds. Someone obviously had smoked in the room we stayed in as there were cigarette ends outside on the floor! Room was old but clean with kettle tea/coffee/biscuits. The hairdryer was old and made a terrible noise so I used the one I took. Basic complimentary toiletries in the bathroom and the shower was over the bath. We decided to have an hour in the pool area which was nice and relaxing. We used the steam and sauna areas. Small but hot as it should be. Descent changing rooms with showers and chairs around the pool side. The hydrotherapy pool was not working which was a shame. The pool receptionist was very friendly. During our stay there was a group of rugby players which were loud and in appropriate deciding to roll all over the floor in reception and drop their shorts for all to see. A very unpleasant experience. There is a small bar which serves the usual and to be fair around the same price of town. Now to breakfast. It was poor. On arrival we were told we could sit where we wanted. We sat on a table for 2. There was no cutlery and the table required cleaning before we could sit down. The only branded cereal was weetabix. There were bran flakes corflakes and coco pops No yogurts, pastries or fresh fruit and the toast was the cheapest looking. There was warm orange and apple juice. We ordered a full English which was poor. The bacon was fatty sausage well over cooked and the black pudding was a solid block. There was a small half a tomato and mushroom which were very greasy . The hash brown and beans were good and hot. There was tea and coffee which were served in pots which was good. The poor waiting staff really didn’t look happy to be at work. Checkout was quick and easy. Overall hotel in need of a complete re vamp, food was only average at best. However in a great location for exploring Yarm. Will definitely return to yarm but maybe not this hotel.

Like most UK hotels, this one is starting to show its age. The decor is dated and all says 1990's. Needs a refresh to get to 2020's standards.