Hotel Ventus

This hotel offers unaccompanied check in and it is not very intuitive. I had some difficulty checking in as did two gentlemen who were waiting in the lobby before me. They did not speak Spanish at all and their English weas limited so I helped them as I had already contacted someone in charge via WhatsApp. During my stay I did not see anyone at all in the front desk area. An hour and a half before check-out time I sent a message to the staff about keeping my bag in the hotel while waiting for my transportationto the airport later in the day and they responded three hours later. I had already left and found a place that would store my bag. Overall, this place is not very convenient if you are hoping for clear communication on getting into and checking out of the hotel easily and smoothly.

For the cost and location, this was perfect for us. The accommodation (our room) was in need of a refurbishment, but the room we were provided was large, clean and fresh and came with a very large balcony. Staff were friendly and polite. We were here for one night and chose this hotel for it's location near to the airport (Between 5 to 10 minutes by car). There is a supermarket within a few minutes walk, nice restaurants around the area and parking is also free around the area. Walking down to the sea front takes around 5 minutes. The hotel desk does not have someone sitting at it all the time, so if you arrive late, you will need to call staff to get access and check in. The access (Front door), is locked at night and you need a key card to enter. For a one night stay, we would recommend and return back. During our stay, the staff seem to constantly be cleaning the lift, making it out of order for a time, so be warned that if your on the top floor and in a rush to leave, you may need to walk down the stairs. It's not obvious that the lift is out or order while it is being cleaned or drying out due to cleaning services.

Don't believe the pretty pictures... this is a 2 star hotel and don't expect more.. El Médano is well known for its high wind seasons, but if the windows don't close properly (even that the curtains move in time with the wind) and the air conditioner installed outside makes a terrible noise, hitting the wall on time with the wind (not to mention the noise in the hallway because the doors don’t isolate anything at all) then you can’t ask for $100 a night and tell the client that these are “weather conditions”.. sorry, but these are the hotel’s conditions.. There is no kettle with hot water, even if you ask (although the website says ask and you will receive..) and this is for $100 per night.. Ahhh yes.. don’t be surprise by the waterfall noise in the middle of the night.. it’s your neighbor go to WC.. The room is quite large.. but empty and with very poor equipment