Charlie's El Nido Managed by HII

One of the best hotels in el nido. Very peaceful and clean. Staffs were great and very kind. Food was very good also. They even upgraded our room for free. Although water pressure in the shower was not that strong but still okay. Overall experience was awesome.

we were first given a room from the lower ground floor the room was neat but AC moistens the floor so much that we need to ask to be transfered in another room, the 2nd room was ok thanks for the good service

The room was paid, but has not been provided.

Service was good. Lovely welcome drink on arrival but when shown the room it was tiny and had an overwhelming smell of mould. We asked for another room so they moved us up a floor and its was better. Still small. Would not book same room rate again. Helpful polite staff and free shuttle to town. Beautiful pools.

Only giving this stay a ‘3’ because of the experience with the many workers around as they were renovating, painting the hotel. While we understand it was low season, I think we should have been moved to the area of the hotel without the construction. We couldn’t swim as the pool is surrounded with men painting outside the balcony or on the first floor which went on past 9 at one point until I complained. They were all respectful but still. One of us was moved since the original room was not good, but the workers ended up working outside our new room complete with removing old plaster, rods on the floor making it unsafe to move around. When this work is done, Charlie’s will look fantastic and it is now when we were there. We were greeted with this cold cucumber drink by Reven and it was a thirst quencher in addition to it being delicious. Staff were fantastic. Food was great. Downtown and Lio Beach were accessible and really nice. Lio Beach provides free sitting areas which other beaches don’t. It is close to the airport as well. We will likely want to stay there again as long as we are told there is no more construction going on. Shuttle service was not bad until the day when they decreased the number of service to go to and from town or Lio beach due to low season. Service staff as I said made up for the inconvenience we experienced.

A nice hotel with free shuttle bus from/to the airport, city centre, and beach. The staff were super nice, the hotel was mostly clean (pool had algae), and okay food.

Food, and room accom in Charlie’s Resort is impressive and very good!! Thank you Abel and Jezza for your very good service! They make our stay more enjoyable because they are prompt to take our requests! They deserve to be recognised by the management of this resort! We will recommend this to our friends!

Overall, it was a good experience. The bed was comfortable, the A/C ran consistently without issue, and the room was very clean. My wife and I utilized their laundry service, which wasn’t as quick as we would’ve liked. We gave them our dirty laundry at around 9pm the night we arrived, and received it back at around 5pm the next day, despite the laundry instruction sheet stating that it would be returned to us by noon the next day. Not a huge deal, but worth noting. The only other issue we had was a lack of consistent hot water. We brought it to the attention of the hotel staff, but whatever solution they implemented didn’t seem to fix it. Since our stay was just for 2 nights, we didn’t press it further.