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Latest Hotels Reviews for El Paso

Residence Inn El Paso

Residence Inn El Paso

4.4/55 Reviews
I am hugely disappointed with this hotel. I cannot believe it is a Marriott. We checked in to the 2 bedroom unit for 5 nights as we are in the area for family. We likely will need to return a few times to clean out a house and we are looking for a place where we would be comfortable. This place was not cleaned thoroughly and maintenance was not up to date. The smoke detector kept going off and needed a new battery. So that was the first thing we called the front desk about. Then the bathroom, the shower curtain has fallen off, the bath tub and the sink do not drank properly. The kicker is that there are dishes in the dishwasher and they have molded. Who knows how long they have been in there. There is also only 1 thermostat for both the bedrooms and the living space. We were either freezing or too hot. I also did know there was a $10 fee for parking until I got my bill. Friends tell me that I should have complained more and maybe gotten some Marriott Bonvoy points or something, but I didn't. Huge disappointment.

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