Guest User
June 11, 2024
I had a terrible stay at Boca Olas and it almost ruined my entire family vacation. The only good thing I have to say about the place is that the staff at the restaurant and front gate are lovely, but the ones at the front desk are very unhelpful and borderline rude. After experiencing issues with my air conditioning, I tried to resolve the matter with the front desk. And they were unable to resolve it stating that the air conditioning worked fine. For reference our room was set to 16 degrees and I was sweating and the very office they sat in was 23 and it was cold. It’s one thing if they acknowledge their short staffed and apologize for being unable to fix the inconvenience, it’s another when they try to tell you it’s fine and make you feel crazy. This hotel is quite expensive for the area, I would expect better accommodations and better service. I would not stay here again and would advised you to look at alternatives.