Ohtels la Hacienda

Just came back from this hotel, don’t believe the bad reviews, the only thing I would say is the food is not good for kids if you have fussy eaters. Which we had one! Also not enough umbrellas around the pool Staff are all friendly if you speak a bit of Spanish to them it goes a long way. Sharma, Vanessa in the restaurant always had a lovey welcome for us every day. All the staff work hard and long hours Guillermo at the bar was also lovely as were the other young girls and boys working there. The splash pool for the little ones was lovely as with the other 3 slides for the older children and adults. Drinks are branded spirits the soft drinks are also real coke, Fanta lemon and Orange icecream and lollies are all Walls. The larger is Amstel. The tokens at the bar is a good idea as people will just leave their plastic cups everywhere. Overall we had a great 11 nights here. Beds were really comfy and rooms cleaned daily,

I visited with my teenage daughter in June for a week of rest and relaxation; we were not disappointed We did have to wait until 1pm for any food or drink and our room at 2pm. It was disappointing that we had to pay for a drink at 11am but not a major issue The rooms are immaculate and spacious. Cleaned daily and fresh towels every few days (unless you leave in the bath to ask for them to be replaced). Towels are clean and a good size compared to most hotels I have visited Bars are often busy so a few minutes queuing (no worse than any other AI I have stayed in). The lack of water provided in the AI is not ideal so BRING A REFILLABLE WATER BOTTLE with you. The token system is to help waste and protect the environment - I have seen the same system in Ibiza so likely enforced by local authorities Pool areas are very clean (no plastic cups and rubbish flying around 😉). People do dash in at 10am to get beds - again, this happens everywhere Staff 95% friendly, especially if you try and speak Spanish 😉😉😉 A wide selection of food in the all inclusive. It might not suit those who don’t eat salads or try Spanish food. We were only not satisfied once; purely due to the mood we were in but mostly we were very happy with the food. It might not be hot sometimes but that’s what you get with buffet food. We always got a drink served quickly in the restaurant Shout outs to Vanessa and Salma in the restaurant who were gorgeous ladies and made our visits to the restaurant very enjoyable! Also, the security guard Juan was super friendly and great with the young children If you have realistic expectations you can’t go wrong at La Hacienda 👍🏻

Where to start when we booked this holiday I looked on trip advisor and seen some great reviews,I’m not sure what hotels they have stayed at before but all I can say is I did not experience the same things they did. The staff were lovely,rooms basic but clean no kettle and fridge wasn’t very cold,pool was ok it wasn’t very busy the first couple of days we were there so wasn’t too bad getting a sun bed but as the week went on it did get busier so had to queue as the pool area didn’t open till 10am snacks were ok the food in the hotel was not good breakfast was the best time but that wasn’t great food was cold dinner time and tea time was terrible and sometimes you had to wait for a table if it was busy would not class this hotel as a 4star don’t think we will be returning