Courtyard Hotels in Elkhart

Had low reviews and recent complaints of bugs in the room. But with limited options available elsewhere we decided to give it a try in hopes things were resolved. To make a long story short. The toilet didn't work, place smells like an ash tray, tiles are loose around jacuzzi, stains all over furniture, ceiling, and walls, TV intermittently worked, didn't honor advertised pricing, breakfast was not ideal and very limited. The resolutions they gave to the issues were a dirty plunger to try and unclog the toilet ourselves (all we did was pee in it) and a business card to file complaints.

This hotel has price advantage and also the room is clean. Nearby this hotel, there are several restaurants in a walking distance. The only flew for this trip is, when we arrived the hotel and the front desk staff told me only one room booking can be found. My booking is not located in her computer. In fight back and fro for about 10-20 minutes, she suggest to open up a new reservation for me to solve the problem. Anyway, for me as a quick traveller, it is the only solution at that point. After a while, at about mid-night, there is a chance for us to go outside and passing through the front desk again, another staff ask us if we still have another person to come in late. It is strange, we just have booked 2 rooms and so we try to understand what happen, finally, we found the said person is me! That's means the record is actually in the computer but don't know why the first staff cannot find it out.

This hotel is situated among a whole slew of other hotels and for it price point is an excellent value. While the decor is dated (think 80's country) the rooms are clea and the beds are comfortable. The rooms have the usual amenities , mini fridge, microwave, coffee maker, etc. Daily housekeeping was provided which is rare in this day and age. Complimentary breakfast was also provided and had the usual fare, sausage, eggs, waffles, cereal, etc. There were a few small issues, there were no plugs for the sink or bathtub and the exhaust fan did not work resulting in a very steamy bathroom. The remote for the TV would not turn the TV on or off but you could still change the channels and adjust the volume. Another complaint, and this is for most hotels in general not just this one, is that there is no list of channels available for the TV. Wether it is Comcast, Infinity, Direct TV, etc, you have to scroll through the on screen guide only to find the channel you've chosen is not available to watch. One sad thing I noted was that the TV was bolted down to the dresser it was sitting on. Don't know if this is a commentary of the state of things where you can't trust your clientelle to not steal things in the room. Overall this is a nicely maintained budget hotel and I would certainly consider staying here again.

This is 11pm on July 9 2022, the same night I checked in, 3 hours after I arrived, with my wife and my 10 months and 4 years. I just finished shower in the room 221, our 3rd room, and waiting for my wife’s text to inform me that our kids all asleep. So I could return to the room 402, our 2nd room, to let she come to take the shower in the 3rd room and return the key card to the front desk. Yes, it’s a bit complicated and nonsense. This is the worst service I’ve ever experienced in my whole life. 1. I booked the hotel using Priceline, and when I arrived this lady at front desk claimed the virtual card the Priceline provided is not valid, and I need to contact the Priceline to make it right. When I asked if they could help call since it’s the problem between the hotel and the Priceline. She said no it’s not her problem and started to talk to the next customer. So I called and waited. It turns out this is her problem. The Priceline called her and they solve the problem between them. It took me 30min to check in. 2. I was offered the room 413. The ceiling light is out. The tissue box is empty. The light in the restroom mirror is flickering. So we asked to change the room. 3. I was then offered the room 402. It was already 9pm, 1 hour after we arrived. We started to unpack again and giving bath to kids. We brought our own compact bath tub for kids. When our 4 years old was done and we pour the water into the hotels bath tub we noticed it was clogged. It didn’t drain, at all. I don’t want to change room again since we are fully unpacked and setup for our kids. So I called the front desk and she said she would see if she could send someone up. So I waited, for 20 minutes, then I went down to the lobby. The same lady then said ionly she and the bartender was on site and no one could fix it until tomorrow. She didn’t inform this in my call, she didn’t call back if she’s not aware of this in the first place and she didn’t even apologize but give a face that I could leave now. I tried to be polite and said all I need is a good shower, I can not do it with the clogging. Still no apology and she answered yes she could fix it tomorrow but she couldn’t do anything now. She made it like it’s my fault and she was doing me a favor. She didn’t even bother to offer to change the room. So I asked for the change, again. She searched carefully and gave me my 3rd room, 221, two levels below the 402. I asked if she could give me a room at 4th floor. She said no because the room left on the 4th floor was not the type of my reservation. I said do you understand how much inconvenient caused me here? That was my second room already. Can’t you just give me any room on the 4th floor? Yes but no, no room for me on the 4th floor. She said either I take the room or she has the clog fixed tomorrow, there’s nothing else she can do. Fine, I was exhausted. So I asked can I keep both cards so I could bring only essentials to my new room two levels below and do the packin

Great place to stay! Our room was really clean, the bed was super comfortable plus the bathroom is so spacious with an awesome shower. Will definitely stay again and we loved the cafe on the first floor called ”Relish” where we had breakfast before we left.

Overall a good stay. I would recommend this hotel. Easy check-in and check-out. Comfortable room. Great beds and pillows. SO MANY OUTLETS. Wonderful, however, no USB charging ports, so bring your converters. A/C and heater are old-school under the window style even though there is a thermostat on the wall. Odd, but worked well. Be careful with the bathroom counter. I didn't think about it, but they use bleach on the counter. Excellent for sanitation and cleanliness, but I placed a sweater on a wet spot and ruined it. The breakfast is the standard fare, but the eggs were quite salty. A few minor notes specific to our room: We were in room 209. The door doesn't naturally close fully. The shower doesn't drain very well, but the water gets quite hot and it had good pressure. The television has the typical Marriott choices, but it was constantly cutting out. This made it hard to follow what was happening and was quite frustrating. The wallpaper in the bedroom is separating from the wall at the seams. Minor issues aside, it's a very nice hotel.

Neues Sauberes Hotel in den USA. Findet mann nicht so oft on der Preisklasse. Empfehlenswert.

The room was nice and clean and the staff are very very nice and work with you if you have any problems .close to everything you need and located in a good areas management is willing to help you with any problems or.any concerns

The real picture is shared with everyone. It's not bad. The environment is also very good. It's very close to the down town. It's a quiet town! Will live here in the future, relatively speaking, the price is also high.