Best Hotels near Hurst Meadows, Elmbridge

I have been staying here for over 3 weeks with work and I couldn't be happier with the staff, they are helpful, Friendly and attentive. Fiona and Sammy deserve recognition from a truly amazing team. The rooms are are spacious and equipped with all you need, any further requests will be happily addressed by the staff.

It was a good hotel with all the amenities in the hotel. The size of the rooms are pretty small but okay for an individual. best part about the hotel was the location, it is very close to Airport ( you can just hop on the london bus ).

The location us super convenient if you are near T4, so don't have to walk a long way in the middle of the night to find somewhere to sleep. It takes around 5min walk on the link bridge to access the hotel lobby. Room prices also included breakfast for 2 person in each room. Smooth check in just like the other IHG hotels (14:00 - 06:00). Check out time is 11:00am. Rooms are clean and comfy for travellers. The room comes with two set of pillows (soft and firm) which is very nice of them thinking like this. Hairdryer and iron is also available. Everything else was up to expectations for an airport hotel, I would only say the walk from the lift to your room is quite far and the carpet is not the easiest to pulled a 20kg suitcase.

Stayed here with family while visiting Chessington theme park. The hotel is located in nice quite part with beautiful views. The staff were brilliant and very helpful. Staff recognised my membership status and explained all benefits. The room had few stains but overall was comfortable. Note the place has no restaurant or anything at walking distance but few local places offer delivery. Breakfast was unfortunately a bit letdown for us 2 days in a row as the hash browns were cold and croissants not warm! Being vegetarian that were the options I went for as didn’t have much choice. Thankfully good coffee machine so had lovely cappuccino. I will however stay again more for the great staff and the location of the hotel.

It doesn't take much to send your bar staff on a cocktail course and buy a ice crusher to make a margharita. Please don't advertise it if it can't be made. Very expensive too considering it tasted of soap and had big chunks of ice floating in it and a slice of lemon and not lime. I chose to stay for two nights as a destination hotel rather than 'just a hotel near the airport' so I suppose you could label a 'service' hotel but I have felt after being here for one day and one more night to go, it is not a place where people want to create or make relationships as I have felt it being rather a 'no' environment. I have done my best to be friendly but felt a little bit like more of a nuisance for wanting to create more relationships as a solo traveller especially when at 10 staff started to clear breakfast before I was even finished at 10.30 and then looked at a plate I had taken with me to my room as if to say 'you shouldn't be taking that' when it felt too uncomfortable to finish it in the main room. I may be unusual in my longer stay but I have still paid and a good customer and travel and stay in hotels a lot. The price is a good deal but that should still reflect good service. There should also be instructions on how to work the tv as I couldn't and then I met two ladies who had sat in the lounge for 4 hrs because they also couldn't work it so I helped them out. I train staff in friendliness and not saying they weren't but in my opinion, their needs to be a bit more approachability for a hotel near a major London airport with such incredible facilities such as a roof terrace overlooking the runway. It feels a bit like it has been forgotten and just left to be as it is as a very small part of the large Thistle Hotel Chain.

Served its purpose, room was quiet, clean and had suitable amenities. The vibe of the hotel was good and was close to public transport links. Service was lacking when it came to moving bags in and out of the room, it goes a long way for someone’s experience when a staff member offers to carry or help with one’s bags especially when there is a few of them to carry or even having a luggage porter/trolley on site so one doesn’t have to make multiple trips up and down from the room. Other than that it was a good experience.

I don’t usually stay in Ibis hotels but this one is like no other ibis hotel I’ve stayed at. From the laid back informal reception area to the contemporary rooms this was a good overnight stay. I appreciated the welcome cookies. The room was spacious but clearly designed for short stays in regards to storage space. There’s USB ports by the bedside. The bathroom has a shower, no bath and good to see the body soap and shampoo in dispensers rather than individual plastic bottles. The water though was only luke warm. The Wi-Fi signal was excellent. Location is excellent in the centre of town and just a few minutes walk to the station. The restaurant menu was limited but adequate for most tastes. My only complaint was the pulsing noise of the bathroom extractor fan which is independent of the air conditioning in the room and not able to switch off.

Although I reviewed this hotel back in June, I thought I would give an update on our last, and definitely final, visit to this hotel. In July we stayed at the Sheraton for one night and parked our car at the hotel for 3 weeks. After midnight, when we had gone to bed, we heard a high powered car being revved and raced around the car park. Yes, someone was using the car park as a race track, using the cars parked there as the edges of the track! Someone else was taking pictures on their mobile phone. We contacted reception, who sent out a security guard and another member of staff. They, however, obviously knew the people racing the car and had a good laugh and joke with them before returning to the hotel, leaving the racers still revving their car and taking photos. I took photos too (attached). My wife was incensed by this total lack of interest from the hotel, and stormed down to reception. One of the people who had gone out to the car was there, plus the duty manager looking rather sheepish. They apologised with a grin on their faces and seemed to think that it was totally acceptable to them that this was going on as the people racing the car were members of staff!!! An incredible attitude. And it was obvious from their reaction that this was not a first time occurrence. Realising that we weren't going to get anywhere with the totally useless members of staff, and as by now the racers had left, we decided to raise the problems with a senior member of staff the following day. A couple of the managers we spoke to on the following day were disgusted at what had happened the previous night. Unfortunately they had already handed in their resignation as they weren't happy with the way the hotel is being run. So decide if you're happy to leave your car at a hotel that condones its staff using the car park as a race track and what damage they could do to your car. Remember, any damage to your car is not the responsibility of the hotel, even if it's their own staff who have caused the damage! Please read the other reviews regarding cars being damaged at this Hotel. I posted a review on the Marriott website and received a very defensive response from the front desk duty manager. She apologised for the fact that staff were racing cars in the car park but didn't seem to really take it seriously. This experience, combined with the non-working air conditioning in the bedrooms, the tvs in the bedrooms that often don't work, the gaffer-taped tatty old carpeting in the hallways, the scruffy pool area that is hardly ever swept clean, the downgraded quality of the Club Lounge and the withdrawal of the Club concierge service seems to be indicative of a company seeking to justify changing the branding of this hotel to one of Marriotts budget brands. However, they're still charging 4 star prices for a hotel that now struggles to give one star service. Shame on you Marriott for ruining a formerly very good quality hotel. Lastly, I expect to receive a very bland re

We arrived and parking was good and nearby. As a disabled blue badge holder, there was a good amount of disabled bays and it was free when I presented my blue badge at reception. Check in was quick and efficient. Only one of the two lifts was working, but the hotel didn’t seem too busy so this wasn’t a problem. We had a room for 2 adults and a child, so a double bed and a bunk bed. The room was small, but we only needed it to sleep and so it wasn’t a problem. The cleanliness of the room wasn’t good. The floor was so filthy, that we just threw our socks away because of how black they were. The mattress on the single bunk bed was absolutely disgusting. I have attached photos. The sheet was just a piece of material folded in half, and wasn’t tucked in or anything which is how we noticed the dirty mattress. It was late when we noticed it, so I sent photos and an email to reception, who immediately offered us breakfast free of charge. We declined the breakfast as we already had reservations elsewhere, and we saw that breakfast was very poor with little on offer. The manager then replied and refunded our stay and cleaned the room. The management/reception team were lovely and sorted things swiftly. We would stay again and have stayed in many Ibis hotels, but I will be checking the cleanliness of them closely in future.